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Breakfast; wheel-chair-accessibility in my 10 days at the hotel i was able to open without help the door to my room only one time.
perfect view, nice room, balcony, swimmingpool,everything
The hotel is ideally situated at the bottom of the main road leading to all the shops and city centre. You can walk to most attractions and the night life is amazing. The bathroom in my room was amazing too with luxury bath and shower. The hotel staff are very friendly and will help you with anything. I would definitely stay there again. Spotlessly clean! Take some teabags as you only get 2 per night with powdered milk. Breakfast was extra for my stay and eating out is a lot cheater than the hotels food. But the hotels food is excellent as a last resort. Just minor issues, other than those I have no real complaints at all about the hotel as it was amazing.
lovely balcony with view of harbour. Huge bed. Very clean. Nice bar. 5min walk from Ramblas and 10mins to beach. I'm booking again for next year. Not the worlds greatest shower, but nice bath and bathroom. Oh, and don't binge on the mini bar...predictably extortionate.
Everything about the hotel.. The location was perfect for us not so far from La rambla and the city center -Plaza Catalunya- (about 2 min walk to reach the begining of La Rambla) and the tourist bus has a stop station just infront of the hotel door + their was a very close metro station L3 just at the begining of La Rambla. Nothing really. And I'm planing to stay their at my next visit.
The greeting upon arrival at the hotel was excellent. The staff were extremely friendly, and the room itself was very clean and comfortable, if small. The location is good. Access to the centre of town is via a very pleasant walk up Las Ramblas. It is also an equally pleasant walk along the promenade which is just next to the hotel. All the rooms have kettles. Upon plugging in said kettle I received quite an alarming electric shock followed by a loud bang, sparks and smoke coming from the plug socket and a consequent power cut in the room. Whilst I accept these things happen as electrical appliances get older and need replacing, what alarmed me was the total lack of concern on behalf of the staff when I notified them that of what had happened, and of the fact that I had actually been electrocuted in their hotel room. In fact their only response was to send up a handyman to replace the kettle and reset the fuse. I mentioned what had happened twice at the reception desk and quite frankly other than showing some slight surprise they couldn't seem to care less. Another disappointing factor was the view. Many of the reviews, and indeed the website boast a fantastic panoramic view of the Barcelona skyline, whilst in reality the view, even from the 8th floor, consists of a massive pylon (which sits directly in front of the hotel) and an average vantage point of the Barcelona skyline at best.
Nice, well furnished rooms. Good bathroom. Choose this hotel partly because it was announced to have a roof top pool. Now it turned out the pool is about 5x3 m and less than a meter deep. Disappointed about this!
We have stayed 4times at this hotel and everyone is very helpful we really enjoy staying there for comfort Location Hotel staff its wonderful
The staff were helpful and very friendly
Smell was disgusting all over the hotel
Absolutely great Cold water in the bath monday morning, but it was advised in advance
the location of this hotel was excellent,the veiws from the roof top pool where breath taking.all staff where very helpfull. a great base to enjoy barcelona will book again when we return. the price for breakfast most guests we found eat out.
breakfast, room, location, cleaniness
ideal location, just one block away from playa de catalunya. Nice modern hotel
Very nice location, nice hotel, good breakfast
the location is very good the standard room little bit small , the room servise took my personal towel and i ask for it but they didn't return it back !!
Location, luxury room, service They increased the fare almost double due to a soccer game. Does not include breakfast
Location is superb. Walking distance to many of the tourist sights and shopping area. Easy access to metro and buses, and taxi stand is right at the corner. Spacious and Clean Room. Staffs are willing to help. Tapa bars nearby are also nice.
The hotel is very well situated, right above the Plaza de Catalunia, away from the noise of the Rambla but still just a few minutes walk. The neighbourhood is very beautiful, good restaurants in the street as well as some amazing artwork in the street. The hotel room was very nice, even better than on the photos on the website. Beautifully decorated and the beds were comfortable. We had a great view from our windows and the view from the 11th floor, where the swimming pool is, was amazing. Though the hotel isn´t very cheap it was worth every penny! The air condition could have been a litle bit cooler.
The location of the hotel is perfect to visit the city We were given a smoker´s room when our choice was non-smoker. It was disgusting because of the smell in the room and also to be sorrunded by ashtrays all over the place
Excellent location. Refurbished hotel with all amenities. Very clean and comfortable. Would definitely stay there again. Hotel restaurant could have better dinner menu. Very limited. Did not have breakfast there.
the rooms were clean and we loved swimmingin the pool
We liked the convience of the location and the style of the hotel. We had two single beds instead of a double.Corridors were a bit too dark.
Garden, location rooms and cafeteria are not clean enogh
the location and the free wi-fi computers in the rooms were super.
The location of the hotel was second to none. There were signs for a Bar but couldn't find one.
The location was fantastic.
Modern, relaxed hotel, easy access to the Ramblas and other tourist attractions.
Very cclean room No kettle in room. No hot water for shower on the last day.
The location was ideal for access to the metro (within 50m), restaurants, bars and tourists sites. None, everything as expected.
The middle garden or terrace is really nice for chillout Hotel provides a free bike room size are quite spacious Rooms looking at the garden has amazing view in the day time Staff at reception are vey helpful Breakfast selection is very limited and its not hygienically taken care of Some of the catering staff are really rude and some and very kind and helpful The TV selection is extremely bad, so don't even think of setting in your room
Proximity to main sightseeing places. Ability to enjoy walk around and along La Ramblas. Close to grocery bazaar (good option for delicious low-cost dinner: selection of cheese + several slices of prosciutto + freshly backed bread in nearby bakery + bottle of good table wine). Shopping lover will appreciate boutiques along La Ramblas and L'Corte Ingles Department Store across from Catalunya Sq. Offered breakfast was not bad (quality and value). Laptops in rooms and free internet access. Proximity to LaRamblas has negative side: too noisy late into night. Rooms are bit small for family with 2 kids. Beds have metal cases and make horrible noise when anyone turns around at night. In the bathroom we had just a shower with no proper tub; thus when taking shower water would be all around the floor. Bathrooms lack hooks, thus one ends up leaving all the change clother on the toilet seat.
The room was comfortable, clean and not what I imagined having read previous reviews, the staff on reception were very helpful and the location was perfect. The residents bar did not appear to be staffed at any point during our stay and the service during breakfast was less than helpful, however these are minor points and would not stop me recommending the hotel.
The view from the room as well as service in the lobby and the staff at reception The spa as guests should be offered sauna/jacuzzi and pool for free of charge as well sometimes room service took too long and I expected the service to be a bit more personalised
Firstly the location is great, you can basically walk everywhere from the W Hotel and explore Barcelona. Staff was very professionnal and helpful. Pool area was nicely design with great view of the beach and the city. The room obsiously was brand new as the hotel opened just 2 weeks ago and had all great amenities. Loved the shower.
The staff especially at reception were extremely friendly and helpful. wonderful bar on the top floor and lovely large rooms not sure about the loos in a glass box in the rooms. not very private!
Absolutely everything, the hotel was fantastic we thoroughly enjoyed our stay-we will be back!
Almost everything was great. The view is just amazing. The staff is very helpful and welcoming. Very cool and relaxing atmosphere. The breakfast buffet does not have many varieties. The Jacuzzi in the spa was not kept warm for client's use.
nice modern hotel, have my doubts about finishings and quality of materials used. suppose this Hotel will look and feel outdated within some years. Staff is very helpfull. Some great views from the rooms and upper floor bar. Location visavis center and most attractions is bad. Too far without taxi or other means of transportation. This very much a hotel "been there, no waouw feeling, ain't coming back"
Fantastic location, great view from our suite..Very nice design in the hotel, brand new facilities. Very good food in the hotel's restaurant Wave, friendly staff. Dissapointed by the quality of drinks in the bar Eclipse, staff was not very friendly..They should improve their service towards the people which are staying in the hotel. Too much focused on over charging. And you have to pay also for the internet, which I assume could be included in the nice price of the suite.
The atmosphere, the design, nothing
A very funky & cool hotel in a great location with amazing views.
New, well designed, comfortable, clean, beach proximity, fitness room, views, restaurants A little pricey
Excellent service and very kind and helpful staff. Tasty styling, nice beds and quite room. The room was a bit dark for people of our age.
The location was excellent, the service was great. The room was large enough to live in comfortably for our two week stay, and well designed. The restaurants were both excellent, and the rooftop pool deck was a perfect place to practice yoga in the morning with a gorgeous city view.
Very large and quiet room We ask for a non smoking room but according to the smell it was not
staff were most helpful and the location was very central
restuarant Pelai coud be more attrativ with priceoffer in the evening and more visibel to guest from the street-it is too quiet.
The room was plenty of space for my family. The location is very strategic to do tourism in Barcelona city. The loby is very small and he room service is not full of options.
we loved it being just off the pl catalunya, we loved how quiet the hotel bedrooms were, we liked the size of rooms, beds and bathroom, it felt very spacious. we had a lovely little balcony out to a quiet back street-not all rooms have these.we had a great time and will be back to the catalonia ramblas. the spa didn't offer very much in the way of treatments, so we didn't use it as planned.
Cleaning - exceptionelle !!! I was with my 9 month child, (stressed about cleaning) - and it was perfect for me !!! I liked to have the option: with or without breakfast because we wanted to have it in downtown... and thanks for the tea and coffee from the room, free of charge .... Special thanks to City taxi because they come back to the hotel and returned my wife handy lost in the taxi !!!!!!!!!!!!!!!! nothing special to mention...
Location is great, near all touristic attractions No complaints
Every thing about Barcelona Nothing all ok
Location is great, near all touristic attractions.The staff was very friendly Cleaning of the bathroom . The spa facilities were somewhat disappointing... Cold water in the spa-pool and not very clean.
The location is amazing and the rooms are very clean and stylish. we could not check in until 3pm eventhough I asked for early check in. They did however take our luggage. I did not like the bed spread it was really uncomfortable and scratchy.
excellent location The Hotel needs to be updated, slightly over rated.
Excellent City centre position
Excellent location and very friendly personnel. Spacious suite rooms. We stayed at two rooms. In one of them, the air conditioner did not work properly. We reported the problem, but it was never fixed.
the location is excellent. no iron provided. kinda of difficult for business traveller. also the hotel seems dated.
The location of the hotel is great First of all the check in time is too late and the condition of the rooms is poor. It is not a 4 stars hotel mutch more like a 3 stars hotel.
Service was good. Breakfast delicious. The douche worked badly, it was very noisy. And doors worked not good, as after taking a shower, there were water on the flour everywhere.
location very central, pool area a nice relaxing feature front desk staff not very knowledgable about the area, events, etc. Having to move mid-stay du to a flood in the room above us was an inconvenience.
Great location, but you pay for it. Rooms were tiny.
The staff was very very rude and none professional It actually put us off from the start The hotel is well located and deserves better employees All over Saturday was great The reception from desk employee
Excellent location just off Placa Catalunya, around the corner from Las Ramblas. Quite expensive.
Location, breakfast In improved number there was no promised dressing gown and slippers
Friendly stuff, nice room and bathroom. No indoor pool, top floor room rather noisy at night due to rooftop machinary.
The view on top at the pool is magnificent. Central location, very good reception who know the way in Barcelona, the bars, the restaurants, where to go, how to go ... The pool was not heated, so too cold to swim.
The location and the cleanliness of the hotel
The close proximity to the city centre and the amazing view from the rooftop deck.
Very much, is very good located If we would come by car, no posibility to parc in the hotel
From moment we arrived the staff were fantastic. So helpful and full of local knowledge. They even helped us secure tickets we had struggled to get before coming to Barcelona. 10/10
Location Many things
the location oh hotel and its staff on my opinion design of the hotel is too dark
The room was comfortable and restful
clean, attractive, roomy room, everything worked
Close to everything.
Central location The front rooms are very noisy because of intensive traffic and poor isolation. Limited choice at breakfast buffet.
Perfect location, extremely clean rooms and public areas, delicious breakfast buffet, amazing staff and very comfortable beds. Occasional road noise
location is perfect the rooms are small but comfortable enough
good location overprice, poor room facilities, room was cleansed poorly
I liked the design of the room, its comfort and all the facilities they had in it, breakfast, information pack and maps of most visited attractions in Barcelona and around it hand out during check-in. Also, the location of the hotel itself as it is situated in Las Ramblas.
The location could not have been better. The staff was quite helpful and spoke English very well. The hotel was expensive. The location accounted for much of this, but at these prices, the hotel should have been even nicer.
Reception staff were very helpful, the men especially, the first one we met on arrival was not very good !, everyone else was very good, cleanliness was excellent, would definitely stay again next time we visit Barcelona. On 2 Reception staff on arrival were not very efficient and tried to charge me for the deposit I had already paid.
location and cleanliness of the room
clean room . the hotel has a great location. we had to pay for a connection for electric.
Location is excellent.
The staff were very friendly and helpful. The breakfast that was included was very good fresh and great variety. The location was good as it was walking distance to beach and shopping. The hotel was mean to be 5 star but had no gym or spa. The bed was uncomfortable so i think the price i paid was too much!
Friendly welcome from courteous, smart and knowlegeable employees. Room guide for TV did not match channels or services available. Worked it out in the end but some may find that irritating.
Great large beds if you choose King size room and great to have the swimming pool open even in November! Staff are helpful and friendly and you cannot fault the room. The buffet breakfast at €25 is wickedly expensive and the continental option outside the buffet is not exactly cheap but more bearable at €12. I would be fantastic to have the roof-top swimming pool open earlier than 9.00am. 8.00am would be ideal for us early risers.
Optimal for a good night's sleep (dark and soundproof). Good bathroom with all necessary supplies (soaps to excellent hairdryer and very good shower.
Hotel was extremely good with professional attentative staff
Room quality and cleanliness Breakfast buffet Extremely helpful staff
location and style
The view from the roof top swimming pool is outstanding.
location, clean room, lovely bathroom, nice breakfast
Perfect location to beach and city attractions. Cool rooftop pool, delicious breakfast, clean, nice rooms. All good.
I liked it's ambiance and the friendliness and helpfulness of the staff. The food was also very good. Nothing
Took an age to check in which I do not expect in an expensive 5 star hotel. Staff indifferent. A luxury hotel that just lacks something special when it comes to service. Not good value for money. Minibar outrageously expensive and 25 euro for internet
The location was perfect. Easy access to bbeach and city. Hotel staff a pleasure. Please write at least 15 words No
The staff at this hotel was extremely friendly and always making sure that I was enjoying my stay as much as possible. The hotel itself is beautiful and has a calm ambiance. The room was beautiful with a big bathroom. Room was also clean and well put together. Restaurants and the champagne bar at the hotel were amazing. When I go back to Barcelona I will be staying at this hotel again.
overall,excellent stay.. Just an excellent top star hotel
Everythin but not the food The food but lot of ood restaurants very close
Very comfortable room with excellent shower. Excellent sound insulation (no noise from upstairs etc). No.
The hotel is in a great location with excellent views. The staff are very helpful and attentive.
best hotel in barcelona
Location Very noisy tourists!
I liked the location and modern style of the hotel. It is in easy walking reach of the centre of town and the roof terrace with its swimming pool gives excellent views of Barcelona The wireless internet connection in my room was non existent which was very frustrating and the two computer in the reception area always had a several people waiting to use them
Location. Great roof deck. Got a good rate online for a Premium Deluxe room. It was nothing special - not premium or deluxe by my standards - very basic. When we arrived, needed to use the toilet facilities - no toilet paper in the large one on the 1st floor - went to dining room to inquire for paper or another facility to use. Was given napkins for the restaurant to use.
Marisol! And the rooms were stylish. Rooms smelled of cigarette smoke.
We checked in with Daniel in the front, who was AMAZING. He is so sweet, attentive, and adorable. We couldn't stop talking about what a gem he is. He gave us tipa for our stay, offered to print out our tickets to La sagrada familia, which were ready for us as soon as we went downstairs. We really enjoyed the customer service here it was the best received in our entire trip in Spain. Beds were small but that's normal in Spain
Room was very noisy. Could hear ladies talking in room above and constantly heard their high heels walking around above. Outside noise was very loud. Housekeepers in hallway very loud talking early in the morning every day. Room was stained and furniture showed signs of wear. Great location. Great lobby and hallway design.
Location is best. Hotel is pretty upscale. Aesthetic. Pleasing to the eye. My credit card was charged before i checked in. Made the resrvation in euros. Was charged in dollars at a rate of 5% higher than what I would have gotten on my credit card plus commission.Was asked to sign a cr card slip that said I was offered a choice of currencies chose dollars and my choice was final.
The rooms had a comfortable bed and pillow. The rooms were clean and modern. The bathrooms are spacious and well maintained.
The room was beautiful and the staff helpful and friendly. The location was central and all sorts of transportation are within walking distance. We were lucky to get an upgrade to a room at the front of the hotel which have beautiful stain glass design balconies. We stayed when it was a little cooler in the evenings. The bathroom design is open and therefore when you finish showering you get cold a little quicker than you would in a closed off shower area. However this is for such a short duration it should not deter you from this great hotel. I would without a doubt love to come back here!
The staff was wonderful. The room was sexy and comfortable. The location fabulous.
AIt's a gay hotel but 'hetero friendly' me and my wife stayed with a group of friends and didn't feel anything strange. Friendly staff, great location, nice rooms and good value for money. One of the reasons to chose it was the spa, but it cant be called a spa. 1 Sauna, 1 steam bath and teh pool and jakuzzi were not functional, some dirty stagnant water in the pool and we didn't use the spa after first trial. Also the minibar was nnot filled regularly and the room was not cleaned properly.
Good location in the middle of the eclectic pulse of Barcelona, a matter-of-fact, most of city's buzz is right in the hotel lobby bar. Design trying to hard, instead could use a good hard cleaning.
hotel should be mostly for gays. There were many straight couples, guess they did not know they arrived in a gay hotel. looks like too many straights for the gay community, to many gays for the straight guests. I am gay but this time the mix was not good. Check in lasted forever, they write you a guest pass by hand, it takes forever... worst check in in my life. Hotel was not able to provide service to print out my online boarding pass.. what a shame. I did not feel anything of the original gay concept, I felt they just sold out the hotel to anybody just to make money ( whats ok), but this was not my axel hotel from some years ago. It was just a very busy hotel and not sure if the value for the hotel was very good this time. Just my opinion.
The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast. no complaints everything at the hotel is excellent
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
The rooms were very nice and the location was great. Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered see above............refused to give free internet in room despite info on booking conditions
The roof bar was fantastic
Excellent breakfast selection of food and drink. Very comfortable bed and good quality bedlinen. Public areas very well furnished with a lot of interesting artwork and flower arrangements. Well located for metro, bus route, sightseeing. Rooms do not have a facility to make a hot drink for yourself
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations. The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
The hotel was under renovation, lots of noise and disturbence during the day.
Hotel was clean and staff was friendly. Difficult to park our vehicle as the space was limited. Could not get just a cup of coffee in the restaurant without buying the continental breakfast.
Cleanliness and feel of the hotel No
Amongst many good tihngs, the hote staff is very friendly and polite. When we have another chance to visit Barcelona, we would choose this hotel again.
nice personnel, location The only english channel was BBC.
the hotel was close to the metro station and well decorated. the breakfest was good, rich and tasty.
It was in the city limits
Kindness of the staff and location
Good clean hotel in a very useful location.Considering its locality to the city centre the hotel was also very quiet. I have no bad comments about this hotel. Very good place to stay
The staff is very helpful, friendly and polite. Just very nice!
no way to open a window to the room, free wireless wasn't working, it's not even configured correctly (the staff indicated it was best to hop onto another "open" wireless network in the vicinity), hot water wasn't working one morning, jacuzzi working but water not hot.
Rooms were very comfortable and good clean bathrooms but a mini bar would have been a good addition and there were no Kleenex for the ladies. Bar area was too austere, need to be made more comfortable.
Room was very good ... expecialy bathroom metro is very closed
What an excellent hotel! The rooms do look like the pictures, a great place to relax. Will definately go there again. The hotel is 100m from the Plaza Espagna subway-entrance, there is a small supermarket around the block. Nothing really, just minor wishes like a bathtub or coffe/tea-facilities in the room. But then again, there is complimentary water in the little fridge in the room.
The staff of the reception, cleaning of the room The service of the restaurant.
Perfect location, Cleanliness Nothing
Perfect location, easy access to every attractions, near metro, railway station and airport bus station. Quiet, got Wi-fi, big room. We booked a double room and was given a twin, but changed to double room the next day. Some reception staff's English is not very good, forgot to move our luggage into the new room. A bit slow for check in.
Clean place and convinient
it was excellent my wife and i plus other members of my familt will be staying again next year
The hotel was very clean, and the staff were very helpful.
The hotel was newly re-furbished and wery clean Only room service available
location and staff
Perfect location & perfect view :) No.
fantastic location - good service
Never stayed in that hotel. It was overbooked. And we got transferred to different hotel.
Location!!! Subway - entrance at the entrance of the hotel, bus from/to airport - 50 m, Montjuic - 500 m. The room was clean, breakfast - ok. The hotel seems a bit oldish, but it was perfect for our 2 night stay.
We had a wonderful suite overlooking the entire beautiful Catalonia!! It was the best experience ever! Can't wait to visit again. Thank you for your hospitality!! Best regards.
Great location. Nice rooftop pool with great views AC didn't work in my room
Great location; Great views on the front rooms; Clean aspect
Location, friendly staff, very quiet room, good breakfast, one child under 12 can stay free of charge. Small room, air conditioning did not work at all , non-smoking room was actually a smoking one(room stinks) even if the sign was hanged on the door room, towels and pillow cases had stains.
the location they are not aware about the conditions required in the request
Nice classical building. Comfortable rooms. Lousy free internet connection. No gym nor swimming pool.
location and how pleasant the staff was
We had the junior suite which was excellant. It was nice to have some luxury Staff were very helpfull and polite and offered clear and well represented views about where to visit in the city.
The facilities were beautiful and clean. The staff was friendly. The hotel was located in a central location. No face cloths, but i guess that is a European thing.
The hotel is in the centre of Barcelona,close to shops,historical sites and excellent transport systems.
location excellent.helpful staff.very well looked after
Close to everything - Great roof top views - Very helpful staff - Elegant Hotel and rooms.
Central Location for Shopping
Location was very good. Near to shops and other places such as the Ramblas. Staff were efficient and the general ambience of the hotel was good. Rooms were clean if a little "spartan" ! Our room was on the 9th floor and overlooked the roof top of an adjacent building. Unfortunately all the air conditioning units were positioned facing our only window so if you wanted the window open there was a horrible smell of food ....
Location Very uncomfortable beds. Overpriced room service options.
The hotel was perfect. Rooms were of a high standard and felt fresh.The locationcould not have been better. 2 mins from the Ramblas but far enough away not to be bothered by the crowds. Many locations are easily walkable and there is a great Metro station right outside. On arrival despite pointing out to the person on reception that we had booked a junior suite we were still palmed of with a standard room and had to return to reception with all our luggage etc and wait until we were given our correct room. On leaving we were chased down the street by the doorman claiming that we had not handed in our key despite handing it to one of the people on reception and saying goodbye. Very embarrasing to be dragged back to the hotel in public and then told "it's ok it's sorted" Put a bit of a damper on the end of the holiday.
Located in the heart of luxury shopping area, one block from Gaudi's two residential masterpieces on Passeig de Gracia (Le Pedrera and Casa Battalo are a one minute walk away, one to the left, one to the right). There is a 24-hr 'pharmacy' w/in 1/2 a block, and the on-off tourist busses stop adjacent to Le Pedrera (red line). Every person who worked at this hotel is absolutely wonderful. (Happily held our luggage until a room was ready, gave us access to their beautiful breakfast/lounge ((we declined breakfast as we wanted to start touring a sap but it was truly a 4-star spread, like a Ritz Carlton or similar class.) ROOFTOP BAR IS AMAZING - try a Martin Miller Gin Tonic (one of 8 different gin tonics offered), 360 degree view with glass "roof" will stun you), tapas list was great. ROOM was modern, blow your mind luxurious. Our 20' balcony faced the street (rm 901 has floor to ceiling glass with a huge balcony and electric blinds... The wall above our king size bed was also glass, all the way to the ceiling creating a 6x8' glass wall 'headboard' which also created a wall of glass above the tub in the bath room, letting the spectacular view and light flood into the entire bathroom, with a electric shade if you wanted to lower it....). I seldom photograph a room, but I tried this time because it was so spectacular. Great robes, slippers, nespresso machine, huge glass shower. We absolutely loved it - would love to move in forever. I hated to have to leave and hope to go back for a longer stay. Note - this area is totally safe 24 hours a day and this would be a GREAT place for a woman travelling alone - this is a GREAT location. Entire staff, EVERY person, went out of their way to delight you.
The Bar and public areas. See comment on question 1. Hoped to have an early supper in the Brasserie and found they had changed the opening time. Ordered supper in room which was poorly presented. Toiletries not always replaced.
good jumping off position no face towels in bathroom. tv hard to use
Warm, welcoming staff. Excellent concierge service. Great location, near high end shopping area as well as close to metro.
It is rather dated. Pay tv did not work.
The staff at the hotel are wonderfull and helpful
Everyting was great wouldn't change a thing...loved the old world charm and staff was wonderful and very helpful.
centrally located old and dated furniture, services advertised like the sauna not working and had not been working for quite some time
The breakfast was the best part of my stay. The ambiance of a covered garden, excellent service and food variety and quality par excellence. One of the best coffee I have ever tasted. Stayed at the single room and the 50 euro difference from the classic room did not justify the cut in amenities and room space. There were some things missing expected of a 5 star hotel such as welcome note, drinks or fruits, two sets of towels, etc. The room space was so tight that I had to open my luggage in the middle of the room. If you were royalty and brought your servants along, this would be the ideal room.
Great location, close to Major Metro stop, very helpful staff, nicely redone renovation, nice buiness center with several computers and printer. There is no wireless internet in the room and only 2 English speaking TV channels-both news. Entire renovation less than a year ago but the beds are hard and uncomfortable and there are no extra blankets or heavy duvet which is odd in the winter.
Hotel Palace was realy nice and relaxing, no