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Location was perfect, less than one minute to bts station, one stop to water ferries. Very easy to get to and from airport via train. Very nice rooms, comfortable bed. Nice pool, but it is a little colder than I would prefer. Traffic. Don't try to get around using a car or taxi. Use the bts or water ferry to get around.
My first time in Banyan Tree and far beyond luxury standard they claim to have.Unsatisfactory!
Location was very good . Basic rooms were god value for money and the roof top bar good I have stayed before an felt the service was not as good . Buffet breakfast was slow and bit sloppy at times . We were in premier suite and lobby high tea was inconsistent . Food was good when came but what we got as in quantity varied . It should be the same each day every day .
The rooftop dinner and the bed was very comfortable. Room was good The hotel is getting old and needs referbishment and the staff were not very qualified. The concierge ripped us off by using a very expensive tour operator, maybe with a kickback to the hotel!! We forced him to change the tour operator on our second trip and found a much cheaper one for the same trip!!
One of the best I've ever stayed at! Amazing service and luxury.
Hotel experience enables you to relax quickly - everything is a breeze
Everything was just excellent...............dont miss the breakfast No negatives
Our stay was fantastic, from the minute we got out of the cab on arrival till the time we left for the airport no request was too much trouble for the staff....we thoroughly enjoyed ourselves
fabulous hotel! Breakfast in the club suite was fantastic with very friendly and helpful staff! Great rooms with great views... We will return!
Room located on what of the hghest floors. Amazing fod and views. Very efficient anfriendly staff.
I booked this hotel in order to propose to my girlfriend and I have to say the minute you get out of the taxi you are just welcomed with open arms. I booked the grand suite where once we werechecked in at reception we were brought to a club lounge to finalize everything with check in. As already mentioned I booked the hotel in order to propose to my girlfriend so I booked a table for 2 at the Vertigo restaurant which was on the rooftop of the hotel on the 62nd floor. Yes the food was a bit on the expensive side but I have to say that the whole experience was just amazing and the night time views of Bangkok just blew us away. Thanks to all the staff of The Banynan Tree for making it a night to remember.
Beautiful rooms, lovely lobby, great staff and the most amazing roof top bar in the world - has to be seen to be believed Not very impressive from the outside - but more than made up for on the inside. Also, the pool is a little small...
friendly, affordable, clean rooms. only 3 elevators and can be a bit slow... otherwise perfect hotel
The location and the address is little complicated.Taxi cannot easy find the address, I paid about Bt 80.- to go to the city center, but he got from me 160 for return.Anyway it is ok, and it is good hotel when they make special offer.
Very friendly, cheerfull staff, could not do more to make as very welcome, happy and relax. Couldn't connect iPAD to internet, but IT menager work to solve this problem, hope next time when we stay there be all right.
Five star hotel, good rate, swimming pool, In room it has wireless high-speed Internet, a iron,tea maker and a lot of extra things. No power plug for hair dryer in the bathroom, In room no mirror as well.
The staff is wonderful! The gym and the pool area are great. The hotel and furnitures are modern and work really well. Free wifi is also very convenient and was decisive in my choice to stay there 2 times already. I had a 1 bedroom "suite" which is very spacious with balcony, 2 flat screen tv, kitchnette and computer station. I can only recommend this hotel! Just the location is a little less convenient (no 7/11 nearby and no proper restaurants neither within 2 min walk). but with a cab u go everywhere and the hotel is so great it doesn't really matter
Stayed second time and enjoyed our stay again. Very friendly and helpful staff. Clean and comfortable rooms. Could not do more to make us fill welcome and comfortable. This time internet works no problem. Very good cook in the restaurant, I will not go to try fortune in restaurants outside international hotels.
Superb rooms yet very reasonable price (I got a proper studio with living area + bath + bedroom for only 2000B a night). The service was also excellent. None.
Room was lovely, service was excellent, pool was large, gym was well appointed. The entire grounds of the hotel feel like an oasis in the busy city, with no sound getting past the long driveway in, and the rooms well designed to allow for privacy, quiet, and relaxation. Every piece of equipment I tried in the gym had a problem with the headphone jack; I had to prop the headset halfway out with towels to get good sound.
High-end facilities, food, atmosphere, well educated staff The constructions, a neighbouring building is built and you can hear the noise while staying ast the pool. The noise was still at a 'accepteable' level, but not what you expect when booking a 5star hotel and paying at a 100% rate (without any warning upfront)
Quiet, classy property. Fantastic staff. Comfortable bed with great pillow selection. Great dining options. Nice gym and pool area. nothing
Swimming pool Global service Room Italian restaurant
The service was great. Very friendly, which was welcome after being on the road in Thailand. The gym and spa were tops.
We spent just one night, before flying back home, but we really felt like being VIP. The price is absolutely correct and the money is well spent. The shower we could have in the wellness area before leaving Bangkok was the last but not least pleasure....The right place for "special night"!!
High quality hotel with all comfort one would expect. Everything so expensive from drinks to breakfast!Rooms & common parts very nice but outside looks bit prison like.
Absolutely wonderful.. Staff, grounds, service .. A1 What a pleasure .. loved it
We liked to hotel a lot. Great located and nice staff. Especially the breakfast was amazing!
This hotel, which, due to its location may be the best value for a businessman in Silom, was built a few years ago with great attention to detail, as it should be for a five-star property. Yet, it is now maturing rapidly, and it appears it wants to compete on price, not on maitaining the quality of its offering. Having stayed here more than ten times over the years, I can see the subtle, and not so subtle changes for the worse. The towels are fraying, the maid spends less time cleaning the room than ever, the cloth laundry bag has been replaced by plastic, the beds have began to creak, the toilet cover has been replaced with an ill-fitting after-market one, the Hour-Glass Restaurant staff is now hurried, less attentive and, at times, downright rude, and, as a result of going "downmarket," the quality of the guests has gone down as well (e.g. boisterous guests in the Lobby and when leaving their rooms at 4:30 am for the airport). It's not too late to change this ill-conceived new direction. Still beautiful rooms and facilities, extremely helpful staff (except in the Hour Glass Restaurant), excellent location next to the MRT station, and a 15' walk to the BTS Silom station.
Very clean and staff was accommodating to all requests
I love the hotel, the staff, the large, well-equipped suites with kitchens. My family and I always stay here when we are in Bangkok. I always tell my friends to stay here, too.
the staff were very helpful and welcoming at all times
The spaciousness of the unit (2 bedroom dlx) with its living room, bathroom & balcony (1) The quality of the sofa bed in the second bedroom as there are other sturdy and more comfortable type available in the market.. personally, I have one at home which of far more better quality and comfort. (2) Buffet breakfast, limited choices of bread (no viennoseries/pastries) and too many items with pork
I stayed at the hotel with my family and we all enjoyed our stay very much. The 2 bedroom appartment was very spacious and very well furnished. The pool and the Bistro at the premises was also a treat. No.
Good quality for good price A lot of people during breakfast buffet = the kitchen does not prosecute to complement food
Very good value for money, well located and very helpful staff
we were afamily and it was so comfertable stay poor breakfast comper to 5* hotel , far away from shopping area bed room is small
i really like the Ascott system, it really fits my need.The rooms are excellent, lot of space and comfort. i feel at home.
the fitness center was great and 5star +++
Rooms are comfortable The buffet breakfast needs some improvemnet, more variety will be better and more service staff
Room was great. Staff excellent. Daily fresh fruit and welcome tea. Nice pool and fitness area. Even though I am late 50s I was travelling with a back pack and staff couldn't have been nicer. None
The thai massages are the best ever, cost an arm and a leg but ..... Take a Metropolitan room! It is not so central but still it is our standard address for Bangkok. Our third time already.
Spa, food & service were excellent the access to the pool - do not like the fact that you need to cross the spa & take a lift down
I booked from 24th to 29 Jan., but they pestered me on 28th the whole afternoon when do I check out. Only after some sort of confrontation I comprehended that their records showed that our room was booked only until 28th. - I stayed in Bangkok another 5 days, but I changed the hotel.
the hotel was absolutly beautiful, the staff was gracious and kind. it was total and utter luxury and i highly recommend this hotel. fantastic!
The attention, dedication and friendlyness of all Staff at the recepetion, restaurant (Thai) which is excellent and Everything was absolutely fine
Hotel design and service was fantastic not really
mostly is the style of the hotel its designe helps me to relax my mind and could think more abt my job , so i think its good for the businesman who needs to keep up with his job and relax at the same time no all ok
The staff were brilliant. I had a late night flight so the staff gave me a late checkout till 2pm and when I returned to collect my luggage they allowed me to use the spa facilities they have on the 2nd floor to freshen up so had a sauna, jacuzzi and shower, very nice touch. Free wifi in the lobby was nice but the signal not strong, they had a permanent computer in the lobby for guests use. Small breakfast presentations but good quality. Idea to order main breakfast dish from the menu, they should change the muffin on the egg benedict, it was a muffin the size of a fist, too much bread and wasnt even good bread. Rooms lacked personality, the minimalist concept looking a little tired. Noisy rooms on the 10th floor, I was given a room there and had to change as could not sleep, not traffic but rather machinery noise from the hotel, maybe air con units. Small rectangular windows. Television had bad reception for the channels on offer, not good picture quality. Swimming pool area was also very noisy with workers fixing up an area behind the pool, there was no note of this until you arrived at a very noisy poolside. Strange arrangement to get to the pool but nice pool though!
Love the Como Shambala spa and their products. Not close enough to the main attraction.
I like the staff, restaurant, location. Some of the other guests were rude to the friendly staff for no reason.
I loved everything about this hotel. The staff was superb! There's nothing that I didn't like. It was an amazing stay.
Friendly and helpful staff Free internet should be provided in all the rooms
The staff was amazing, they were very accommodating and friendly. The hotel overall looked great from the inside and outside. The only thing I didn't like was the location, as its proximity to so many schools causes there to be heavy heavy traffic, making it difficult to get a cab to take you there after 3pm. However, you can always walk to nearby places.
Huge enough, and clean location
Everything was great! Clean modern rooms with complete kitchen and washer drier. Would not stay anywhere else. Excellent breakfast also for a pittance. A super bargain at $---- per night for everything but breakfast. Can't think of a single problem with this hotel. It's the best! And I'm picky!
We were 9 people who stayed at Somerset Park Suanplu - all very happy and contented guests of said establishment. The service, the staff were all very friendly and accommodating. The rooms were big and spacious. The buffet breakfast, while not comparable to a Hyatt or a Peninsula, was quite hearty. While not a big issue, as most of the shopping places were accessible via taxi - it's location was off the beaten path. Both a plus and a negative: plus because we were away from the noise. Negative, because we couldnt just go out and walk around. This is a non issue though.
The stuff are make you so comfort and friendly. I'm love to come back and stay there again.
The hotel staff are very friendly and helpful. The location is excellent.
Hotel staff are very helpful and flexible. The location is within reach of business points especially silom The bedroom is quite big but occupying so the living part are a bit too small compare to size of the room.
Mostly efficient staff. Transfer tuk-tuk. Breakfast buffet better than some in vicinity. On arrival the a/c in the corner suite was inoperative and I had to move to the next door central suite. After 14 hours on an aircraft I wanted a shower and a/c not a room change. Surely they should know if the a/c isn't working in a room. In this suite the patio door was jammed and the lock had to be replaced. Flushing problem cleared after twenty trys as engineering took over fout hours to arrive. The dvd player would not play a locally bought genuine dvd, but by this time I'd given up asking for further repairs. It is not reasonable to expect the guests to test the facilities. The pool gets a lot of children and teenagers and no attempt is made to enforce the "no diving" rules.
very helpfull staff, specialy Shanida (front desk) and Ing (guest relation)
Brilliant place, with all facilities one can have. Room service hours can be extended.
Except for the security at the gate all the staff were extremely friendly and above all very efficient (which is not allways the case in Thailand). If anything the breakfast is a bit poor and the coffee was not upto standard but overall excellent hotel.
Well located near South Sathorn Road and about a 10 minute walk to Saladaeng overrail station. Near local shops in Soi Suanplu. Spacious rooms and good value for the rate charged. Good and wide choice for breakfast. Very clean rooms.
The staff is wonderful and genuine----very respectful and friendly. The room we had was huge---1 bedroom, living room, open kitchen,large bathroom. My husband and I had our own spaces to retreat to and were very happy and comfortable. (This was my second stay here.) The only thing that was a slight inconvenience was the location of the hotel and taking taxis especially at rush hour. However, we have decided it is worth staying there for the reasons given because it is such a great hotel and we like the staff so much. We felt very secure. It is also a place where families and business people live.
great rooms, outstanding service, excellent food, gym nothing
Efficient, Clean, helpful and nicestaff. Perfect stay.
Great staff, good breakfast, good location, nice view from our room.
Gym and pool
pantip court was an excellent choice for my Business trip to bangkok. Hotel services with Conference facility was excellent. I would choose Pantip court for my next trip to Bangkok. none.
the staff and the room were Superb
It is nice hotel and has ferindly staff. location
The staff is very friendly. We keep coming back to this hotel almost every year. The only thing deteriorating is the general quality of f.i. rooms, carpets, towels, fitness. The reason probaly not enough cashflow in the Bangkok hotelmarket.
Friendly Staff, Comfortable & Clean Rooms, Fast Room Service. Breakfast (It was same on all three days of our stay), More options in Room Service Menu (though they let you order for delivery from anywhere which compensates to a large degree)
Nice room, good view, friendly staff
The pool was awesome .so were the playing areas.Though there was no in house spa ,the hotel arranged for a masseaur which was very nice.
Suites are nice and spacious and in great shape
Free upgrade baby!!!! BOOM!
swimming pool with hydro massage is great after a day around the city none
The location, near to the city center. The nothern rooms are too noisy, caused by the many traffic.The airconditioning is making a lot of noise.
This is a beautiful hotel with well appointed rooms. The facility is perfect for extended stays and business travel. The staff was very friendly and the pool area is very relaxing. Charges for wireless internet did not seem appropriate, considering the high cost of the establishment. Free wireless internet would have made this facility perfect. This facility is not very convenient to some parts of Bangkok.
the staff is very good and the rooms are amazing and very good value for money. the hotel needs more staff specially door men and security offciers who can speak good english as in the night time reception is not always avalibale.
good hotel with a big swimming pool. a very famous Thai restruant just located next door. a lot of taxi drivers don't know this hotel, even we give them the hotel map, most of them don't want to go.
the pool is very nice with a good view, friendly staff, very big hotel room with excellent view from the bed and balcony compared to the size of the hotel room, the toilet was too small, the kitchen and entry of the room was quite dark
I stayed at the hotel before so knew what to expect. A good clean appartment with good service close to the skytrain and nightlife/shopping of Silom.
A suberb one bedroom apartment, spotlessly clean,good location, good breakfast served not buffet style but as a set menu which can be ordered from a menu card. No non smoke rooms according to staff and this guest had to change apartment due strong sigarette smell. Suggest to introduce separate non smoke rooms.
None Breakfast Not much If the silom road to walk a little distance
Yes, a good hotel with choices of breakfast and helpful staff. The distance to shopping area is a bit far.
I like this hotel it s very quiet and in the center of bkk easy to found and easy to access evry thing near by I will stay again there
hotel its big and clean,comffort to long stay
Excellent facility for the price paid. The staff are friendly and well spoken. It's about 10 to 15 minutes walk to the BTS (Sky train) or MRT (under ground train) stations. It's not a long walk but in a hot summer day, it is not a pleasant walk.
breakfast buffet Definately the amount of sex tourists staying there.
Some staff at the reception desk is not friendly.They are very lazy and slow fill up the breakfast buffet. The pool is too small.
the swimming pool and whirlpool or jacuzzi pool Communication was generally poor--very little English spoken. Impossible to get a straight answer as to what constitutes deluxe and superior room differences. I am still wainting for an answer,which I was promised
The only good thing was its location - opposite the Suam Lom Night Market. The car parking staff and the restaurant staff were helpful. The front office staff need to learn about Thailand being "The Land of Smiles". We booked a double non-smoking room for 2 nights & were given a twin room. When I asked to change the room I was told they were full. The manager eventually offered us a double on a smoking floor (still not cleaned). Perhaps we should have been upgraded! The rooms are old and dirty looking and paint is coming off the walls in some areas Although there was a kettle and cups, no tea or coffee was provided during the 2 days. The towels and sheets were "grey" white and the sheets had irremovable marks on them - they should be thrown out! There are no toilet hoses in the rooms - unheard of in a Thai hotel. Even the most basic of Thai restaurants provide them.
nice room, large and confortable clean staff is absolutly unpleasant, no service, i ask for a hair dryer and for a iron, to any question it s 'no'.... i never come back in this hotel, never .........
location - easy access to subway, market etc
The location is great. The staff was very friendly and were extremely helpful in many ways. The breakfast was very good. There were two computers available for the guests to open their e-mails and browse on the internet. This hotel is really a good option when travelling to Bangkok.
Everything was perfect. Location, breakfast, very near to suan lum night market, Lumpini Mrt subway. Not many eateries though. Boxing fans may wanna check out lumpini boxing stadium as its nearby. Just opposite. Great pool, sauna, jacuzzi (doest seems to be working, but its ok) Thank you Ms Khemmakorn Paungpang-nga, the Asst Manager. Very patient and friendly staffs. Bellman, waiters waitress, chambermaids and even front office very polite and friendly. Makes you feel at ease. Will definitely come there again to stay. Thank you. Nothing. Loved everything
Friendly front staff. Room was clean plenty of hot water many places to eat at close to hotel. Bts short walk away or 20 bht. Bike taxi ride. Great value for the money Nothing
enjoyed the breakfast and internet.
It is worth for the money.