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My son aged three, was bit unwell so could not have breakfast, they did not allow me to take a sandwich for him to eat later, which I think was quite an appalling attitude.
The service was excellent, the staff was extremely friendly and helpful, especially the Director of Rooms.We got upgraded to a fantastic two bedroom suite with river view which was spacious and well furnished, the balcony was really a nice place to relax too. We dined at the hotel restaurant 3 days in a row - not too many customers but we are pleased with the menu they have there. Breakfast is continental and Asian food mixed and full of choices. The connection to the city via boat and sky train is for us very convenient, we would highly recommend business as well as relaxing people to stay there - all in all we are satisfied with our 3 days stay and the servicing style was for sure what we would feel missing ... Wireless internet is not included.
The reception was great . Cleanliness not really good.
Very nice place next to the river with amazing views from the balcony to the night city :) I would expext more clean bathroom look somehow a bit dirty in the shower.
River side location, free ferry ride up to Saphan Taksin from where you can catch a train to the downtown (MBK) or take a boat to river side attractions which are many. Very neat & modern rooms, good pools and fantastic breakfast. More toilet fixtures may be provided for convenience.
Stayed here for two nights on the way to Phuket. Fantastic location to get around and excellent facilities. Also stayed for a further night on return journey due to enjoying the first stay Nothing to comment on
Very nice and clean hotel, very friendly staff. We have received a room upgrade on our arrival and we felt excellent during our entire stay. A little bit far from the main interest points of the city, but with the hotel boat + Skytrain it was ok after all. On the other hand the neighbourhood was peaceful and you could catch a break from the overcroaded centre.
Everything was fine, except the hot water failed the morning I left
It was conveniently located on the river front and was close to the skytrain. The staff were excellent. It is an excellent hotel for s business stay. However our trip was a holiday and the ground floor lacked a lesiure style atmosphere. Also - the last ferry to the hotel stops at 10.30 and would be better if it stayed running until the last skytrain.
I have been lucky enough to stay in a lot of top quality hotels and the front of house staff were particularly good at the Chatrium. The room was spotless and the facilities in and outside of the room were top notch. I particularly liked that the room had a reasonably equipped kitchen area and a 7/11 to give you the option of just doing your own thing when it pleased you.The shuttle boat was excellent run in a very professionally with almost military precision. The gym was decently equipped too. There wasn't too much in the way of anything else within walking distance although the local 'street' Thai restaurants were a great relief from the cushioned five star experience.
Very nice view because we had our suite on the riverside and it was nice to have a balcony.
Our stay at the Chatrium was excellent. Staff were very welcoming. Hotel in an excellent position with a 5 minute boat ride to the central sky train or city ferries. very comfortable, spacious, excellent breakfast. we would definitely stay again.
Hotel stay was great, the first room was a little noisy, next to the elevators, so they moved me without a hassle. Wonderful seafood buffet. 1st room noisy.
First welcoming, threatment in shuttle boats,room technology with respect to being a 5 star hotel : poor english speaking at reception, service quality in restaurants, ventilation and food smell in breakfast salon.
Staff very friendly and helpful,I mostly enjoyed the suna,Gym and the spa. Far from major attractions and shopping malls.
kindness of the staff and the location by the river. staff´s poor english
have ebeen seeveral times and it was as good as ever yes...your policy of advertising a price for something..say a drink in lounge...then you add on serv ice charge and tax so the initial price is misleading..a service charge should be at clients discretion
exellent service incl. free transport to down town and skytrain i think internetexcess should be free too expensive
Excellent hotel. From the beginning of our stay to our departure my wife and I experienced professionalism, courteousness and helpfulness. The hotel property is truly a gem. We enjoyed being greeted at the entrance by doormen with immaculate uniforms and who never dropped their professionalism each time we arrived or left the property. Every employee was always courteous whenever we approached with a question and never seemed annoyed or bothered. The property was always immaculate and polished. Our room was kept clean and ready for inspection. Our view of the river was a welcomed distraction that gave us beautiful views of Bangkok whether during the day or at night. We took advantage of the courtesy shuttle to both the Century shopping center and Asiatique market place. The complimentary Wifi always worked and was another welcomed ammentity. The breakfast buffet was very tasty and was a great way to begin our day. Cabs were always available and provided a stress free ending to our stay in Thailand. My wife and I would recommend this hotel to anyone who would enjoy a quiet, beautiful and elegant location. Thank you to the management and staff of the Motien Riverside Hotel. Please pass on our thanks!
Friendly service. Nothing was a problem.
clean, spacious, luxurious, quiet, good facilities, good service, and good restaurants/entertainment within. the check-in process was not as smooth -- staff appeared a bit confused, but supervisor was there to clarify. i paid extra for 2 people to stay, but only got 1 key (they don't use key card yet), so not sure what the extra charge was for, since there was no buffet.
did lots of shopping excellent shuttle bus goes all day takes you to down town or skytrain not a lot to do around the hotel so you do need this transport which is free. only thing is the overpriced internetservice. internet too expensive
Execellent srevice and fanatastic food
The comfort outside a busy Bangkok. Regular shuttles to & from busy places
Compared to some 5 stars in other parts of the world the hotel is very good. Breakfast was international and staff as always in Thailand were very good. there was a charge to use the steam room and sauna which at a 5 star hotel is unacceptable and not mentioned pre booking.
The courtesy and competence of the staff. It's getting a bit old; could use some sprucing up, inside and out.