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Location, part of integrated Laguna hotels. Transfers bu Laguna boats is really good idea. We spend a lot of time and had lunches/ dinners in other 4 -5 hotels located on the same Laguna area. And paid extras. Poor breakfast, poor dining and all facilities are in bad condition. Everything needs upgrading. Hotel is splited by road ( heavy trafic ).Do not recommend !!
staff very friendly and helpful,location good,boat ferry and bus transfers very quick and easy to other resorts and beach
the rooms forva family of 4 with teenage children are great value the best in Phuket so far greAt value for what you get the hotel is under renovation so we were on the golf side lagoona instead of the pool side ..second time there didn't get my welcoming drink this year and the rooms are being sold off as private accomadation it become a condiminiom.
most of our experience was amazing room service came in boxes from another location and wasnt good but the prices were high the only resteraunt open was breakfast till 11am.yes there were others at the other resorts but sometimes we wanted to stay inn.
The facilities were good. The accomodation was clean and modern. The staff were helpful and friendly. The location was quiet and peaceful. A more modern TV would have been nice, and perhaps a TV in the bedroom also.
The Laguna complex is very convenient with a diverse range of hotels in one captive area and all an easy stroll within reach of the Allamanda as a base.The pools are very relaxing and breakfast whilst limited is a good start to the day as it is inclusive. We booked an extra bed in the room for our 13 year old and had to go to the booking.com actual booking to prove it was inclusive. They had not allowed for it despite the confirmation. They did honour the booking after discussion and proof.
Hotel appears to be run down and needs investment in good people - good management and staff - and also a financial injection for a refurbishment and upgrade.Staff have not dealt with nightly noise problem from thousands of screaming birds which keep guests awake throughout the night.Overall stay was somewhat disappointing and we we will not return. Scruffy appearance of beach club/reception area /main pool/cafe areas and poor facilities.Staff appear to be demotivated,management is not visible and the birds are more valued than the guests.When I complained at reception,I was asked to write a letter to the manager.The bird problem needs addressing and should not be dismissed in this way.
The rooms were spacious and the shuttle service made things quite accessable. The service at the restaurant was not too good. There was one chef in particular that was very unfriendly. Don't know his name, but he was on duty the morning we checked out (14/4/2010).
Warm staff, efficient reception. F&B outlets hardly patronised, breakfast was the same for 4 days without even small changes to the menu. Kids Club was closed. No in-house hotel activities.
What an amazing time my wife and I, and another couple spent here in one of their 2 bedroom suites. The entire staff have been the most friendly, kind, cheery, and welcoming that we have ever encountered in any other country. Everyone always went above and way beyond to make us happy. Would highly recommend!!!