The room was very small with zero comfort amenities like water, refrigerator. Bed had a shabby pillow fit only for a child. Since I had already prepaid for two days, I couldn't wait for the two days to run out and then scram....I guess you get what you pay for cos it is cheap and good value for the money. I'll give them one thing though, it is squeaky clean.
Great area, wonderfull place to relax.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
The location is the biggest advantage of this hotel
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Food. Honest staff. A lost wristwatch was given back to me
Swiming pools was nice. Too much extra charges! Not so worth of money!
Lay out of room and view
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
Swimming pool Staff are not helping
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Very good hotel
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
The view was great and staffs're very helpful. Room was not clean. Empty bottle of water and left over cookies were left from previous guest. The room's pretty old but big. Sofa was dirty. TV Remote control didn't work properly and No free Wifi. On the second day we went out and got back at nearly 3.30pm. , the room wasn't done cleaning yet as hotel's housekeeper was not enough. Breakfast was just so so. Swimming pool is nice but no slider for kids. Also the Kid's room which's located in the fitness center in the other building was super small. Steam+sauna was charged 200B/hour. (None of hotel we've been charge on this kind of service. This is very funny to us.) Compared to other 4 or 5 stars hotel in Pattaya, this one is too expensive. "One time is enough"
very helpful staff. lovely room, and the food was good a little out of the way, about 15 mins by taxi to pattaya. but plenty to do at the hotel
The facilities in terms of relaxation, i.e. pool, sauna, spa etc. The sea facing suites have a great veiw. The phenomenal service & attentiveness. They really appear to value you as a guest in this hotel!
I like the closeness to the city area. The staff is amazing and helpful always. At the beginning the room did not smell so good... I guess it was the humidity.
Excellent staff very helpful and smiling Very nice location Nice swimming pools nice rooms Vey pleasant atmosphere
Really nice people and clean love everything about it Nothing
Many swimming pools, have a private beach , may outdoor activities.
Booked for a friend, but stayed at this hotel before. A nice hotel with secluded private beach. Efficient staff, and sapcious clean rooms. Good breakfast Wireless is at a charge. Residents have to buy prepaid cards. For a hotel of this rating, this service should be free of charge. The location is a bit away from the city.
Very nice location, quiet, personnel very friendly, big room too many "budget" tourists, Breakfast buffet mediocre
The staff was very good. Rooms nice, but somewhat dated.The ungoing construction took away from our staying comfort.
The situation to the beach and view from balcony room was amazing. The service and amenities first class. Wish I could have stayed longer than one night. The room furniture was getting a bit tired. It was a shame the mosiac on the pool floor had worn as it hits you when looking down on it.
A great place to relax...great pools and sporting facilities..only costing 100baht to get Walking Street which is only a few minutes away Only one level of room airconditioning..COLD....ask a couple of times to fix it but temperature never changed cold..
The location is prefect but the Centara Nova is more of a holiday hotel. To many groups at this hotel so if you are looking for a more family friendly hotel try the Centara Nova just up the road. The staff at both hotels are amazing and have now stayed at the Nova five times and looking forward to our next stay there.
The staff was friendly and very accommodating. The atmosphere was perfect for the reasons I made my trip. Some items in the room were worn out or broken.
Free wifi. Location was great, less than one minute walk from, the beach. You can easily take a Baht bus to walking street or walk there yourself. Nice and quiet street (soi 1). Good pool, nice facilities. Clean bathrooms, well maintained, everything works. We were easy going and understanding, as well as well traveled, so literally there are no complaints at all.
Location, Service, Value for Money Liked everything
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
poolarea and breakfast
Friendly staff and luxurious
It was simply unforgettable stay with this hotel. Love to stay once more.
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
Rooms are very clean and comfortable. Staff seem very distant and cold.
Beautiful huge swimming pool with pool bar, private white sand beach and private greenyard seaview front with bar. You can choose where to stay. Huge wonderful buffet breakfast with all sorts fo things. It's not new anymore, rooms and swimming pool are still very very nice, but you can see they are not new anymore. Too many annoying mosquitos start coming out at 6pm, I think it's due to the passage from the big swimming pool to the beach that is like a grotto and mosquitos probably colonzed it.
kind staffs such as Kae, Nana & Cat. :> No
Fantastic territory, and a magnificent view to Sanctuarity of Truth. Individual beach. Everything was great. I would suggest reducing prices for SPA as comparing them to regular city offers, they seem to be greately overpriced. And also I expected to have room a bit larger, but anyway this hotel is the one I would definetey recommend to my friends and return there once again.
the hotel is far away from the pattaya entertainment areas and walking street
swimingpool is very nice:)) very exspensive internet!:((
swimming pool for kids
it is suck! I will never ever stay again.
Nothing special ! The hotel location is too far from the city while there is only a small dirty beach. No connection to the Pattaya beach. Swimming pool area is too small so limited privacy feeling.
It's not any more managed by Sofitel. And that makes all the difference, in terms of service and overall management.
Away from the hussle & bustle No drinks lounge / but believe this was due to possible restoration works
Nice lobby area and swimming pool The location is not really convenient. Even so it mentioned that hotel has a beach access however sea is far away from the shore and not even deep enough after 400 m walk the water still up to knee.
There are very good swimming pools, very good restaurants & bars and very good Gym and SPA. The sea near the hotel is shallow and dirty.
Outdoor pool, reception area In general, the room was clean except some little details in bathroom.
very close to the beach. Swimming pool was good staff was very un co operative
the rooms are really nice.. lcd-tv and comfortable bed
Location was good room smelled really bad. hotel is aging and need srenovation
The staff was amazing. They were very helpful and accomadating with most matters. The rooms were very nicely decorated and the staff always ensured that the high standard of clenlyness was upkept. I can not say enough about the service and the professional demenor of the hotel staff.
The location and staff at the hotel were very good, I really enjoyed my stay there.
The viwe from my room on the pool The service I had problem with bathroom they did not solvate during my stay so they give another option to change the room and I do not like moving from room to another room
Quiet, the surrounding area is away from the night life so it's very quiet at night. Not too far from walking street, subway, or starbucks (walking distance) and 100-200 baut to get all the way to the Hard Rock. Nice pool, shaded for a to-0900 morning swim and lit at night open till 2200 or 10pm. Not well known. make sure that you get a card from the front desk or print off the name and location off the internet. Drivers were taking us to Nova Suites instead of this one.
i fell in love with the pool.Excellent hotel i wud tell everybody to choose this hotel. its too good. English language understanding and the breakfast is too expensive.
Beach is very dirty
Room view ,
Beautiful room with Ocean View.Would like to go back again.The rooms with Ocean view are best value for money.
Exellent location, cozyness of the rooms, really friendly staff. Stayed in the hotel for several visits to Pattaya in a raw and intend to stick with it when I'm there again. On other hand would love to find out if they have some sort of loyal customers policy...)))))
the best is the location, right in the centre of Pattaya. after check in and check our room, it was not clean, everywhere hairs. And as we have booked a deluxe room it looked very old. They should exchange their furniture and give to the rooms a modern look. very old school look. time for renovation.
- staff very friendly and helpful - good/central location of hotel - room relatively small
The entire experience was great.
The whole experience was great. Great Hotel for the money
Pretty much everything was great. Staff was friendly and efficient, facilities were very nice, pool was great, etc Restaurant is a bit pricey for the area, the jacuzzi was dirty and weak, and I didn't care of the "minty" bathroom amenities.
The location and breakfast were excellent. Very noisy construction next door. Internet access is very expensive.
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
Very clean... Parking lots are too far from the hotel building...
I like the location of the hotel as its very close to the beach and almost the activities there.
The swimming pool, One of the room service lady helped me with a lighter and we were chatting and that was great I loved chatting with her
Exactly the resort surroundings we were looking for with many eateries a stones throw away. Convenient location. Not enough food choices in the hotel. Only have one coffee shop.
convenient location with friendly staff. excellent value for money
We liked especially the pool area and breakfast. We were travelling with a baby and we got very good service with that also. Rooms were quite time-worn and smelt mold. It was allowed to smoke inside the rooms and it had left also bad smell to the room.
The poolside is great and clean. The Hotel is situated in a quiet area but also near to shops and the seaside. The restaurant isn't as unique in style as the pool area and the rooms. The restaurant is quite basic. breakfast buffet was ok.
we stayed in the bungalows found them very adequate and quiet at nite.staff were allways polite and helpfull would def recomend hotel.
Location of hotel is good. Pool are is large. Hotel was quite pieceful, quite many older people staying. Housekeeping not very efficient. Pool and the garden not so clean. Big hotel, not so cozy one. Breakfast not specially good.
its location was good roomes were not clean enough and full of ants and mosquitos. Room daily service was not done regularly and at a suitable time.
Swiming pool, close to the beach, friendly stuff Lights around the hotel, should be brighter, not very reliable wifi internet connection
great swimming pool,cozy living,great breakfast and good green surrounding. not very far off from walking street. they charged 500 bhat for single lady guest.poor staff service.heavy charge for mini bar