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Beautiful and comfortable hotel, staff was very accommodating and kind, good location
I like the rooms and the classy look. I was Here on business and went outside for a smoke break and in the middle of the night a few black men tried and rob me and I tried to defend myself and I was latterly jumped by a group and there was no one at the hotel that helped me . I can't believe they would allow such horrible activities and behavior in front of the hotel with no one there willing to help protect their customers. And than I asked for a security tape to see why and how it all happen and their response was they know nothing. How can you let such hateful and violent things happen as letting your customers get hurt and no one there to help protect the people who stay at the hotel. I see the staff and people at the hotel can care less what happens at the hotel or outside their front door. I can't believed they had the nerves to tell me I'm still being charged for the room for 3 days after the same night I showed up I was in the emergency room till the next morning and they had the nerve to still charge me . I see the hotel people can care less what happens there as long as they get their money . How can the hotel let such horrific things happen in their presence and expect for people to feel comfortable renting a room there . That's the worst experience I've ever endured staying at a hotel. I was in the emergency room with a broken nose and broken rib cage and no one wanted to help me . They practically just looked the other way. If that's how hotels operate and let their customers get hurt and possible killed than I will never rent and or be a client for that hotel ever .
I liked that we could get place to place with no problems in our car. But it wasn't anything too special. I didn't like the rude valet people I didn't like the bed or the room I didn't like that they came in our room without asking did we want it to be cleaned. I would have rather stayed at The Ebassy Sweets in Baltimore I could have splurged and gave them that extra $100 and would have had a better nights rest. Also I didn't like that you could hear the street people yelling outside of room 1018. Over all I would not stay here again. THIS IS A ONE NIGHT AND KEEP IT MOVING TYPE OF HOTEL!
Lobby space, staff, food options all excellent Rooms are old but clean with excellent bedding and sheet. 3 star bathrooms but clean. Fine maid service.
Good, central location Rooms were comfortable and well equipped Bed was comfy Staff was friendly Noisy street, could hear sirens all night long
Valet service for 30 a day was best option for parking and staff was prompt. The furniture was ripped. Down comforter was ripped. Bottom of toilet was dirty. Room was by an alley so was a nosey Monday morning with trash pick up. No need for a Wakeup call that's for sure. And could smell exhaust fumes in room that morning as well.
My only complaint is that the computers did not seem to be working in the office area. Otherwise, it was a great experience!
Staff was excellent as usual
Attended a wedding held here at the hotel, that was great and held in the ballroom with cocktail hour on the mezzanine level, a beautiful setting indeed! Room was fine with a comfortable bed, location to the Inner harbor and Convention Center is excellent. Everything was fine.
The architecture of the building was stately and held historical significance, while the interior had many, stylistic, and modernized updates. The foyer and main lobby were visually stunning. The parking attendants were helpful, and the overnight fee was only fifteen dollars, excellent for the city. The room was clean and comfortable. We went to our room to discover that it was not the King Deluxe room that I booked online. I was informed that the booking had not come through as a King Deluxe; I verified that I had been charged for the King Deluxe. The gentleman from the front desk apologized and offered to change the room ; I declined since my wife and son were already settled. He did give me a credit to the restaurant.
Upon check in, Ashlie greeted us and made sure we were well taken care of. Our West Point cadet was to meet us and she saw to it that he would not have to sleep on the ground as wel were previously told by front desk when I previously called. A big hug to Ashlie for being so kind and making our stay very comfortable and easy.
Excellent Restaurant Excellent Staff
Stayed there as we had come in town for an Orioles game. The hotel is across the street from Camden Yards and the gym has an awesome view of the park. Overall nice facilities and upscale feel. It's also a block from the Light Rail station so getting there from BWI is very inexpensive ($1.70) although parking was $35.00 a night of you drove. Some normal amenities were missing, no breakfast although a Coffee Bean is in the lobby. Charged a fee to use things like the conference room and the business center has the computers set up so the sun is at your back and difficult to read the screen.
Staff was very friendly and helpful. Restaurant was chronically understaffed. Groups left without receiving their food due to the long wait.
View was great of the city. The staff were very friendly and helpful. Would definitely stay and recommend to my friends and family.
Since the hotel was so big it was very impersonal so I guess that is what you get for a large hotel. The service was Omni the certainly not incredible.
Loved the location Besides from the hookers on our floor from room to room, the fighting in the hallway at 1am in the morning and the party going on down the hall with employees and guest with drugs being used
On a business trip - checked in at 2pm and because check-in wasn't for a bit, front desk helped me out. "Upgraded" me to an amazing suitt overlooking Camden yards. It was a rainy cold night, and the orioles were not in town. I can appreciate upgrading someone when neither of the above were factors. The room (667) had great views and hangout areas, BUT NO BED!!! WAS RELEGATED TO A PULL OUT COUCH DESPITE PAYING TOP DOLLAR!!
We traveled here for a one night trip to attend an Oriole's game. The ball park is immediately next to the ball park and you can actually see the park from most of the rooms. It's also abuts the convention center in addition to having its own meeting space. Would be an excellent place for a conference or to stay for an event at the convention center. The coffee bean and tea leaf was excellent and the room was clean enough and pretty comfortable. Really wanted to use the pool with our baby but it was incredibly cold. That was a big bummer. Also didn't know it was pet friendly and we had a dog that was pretty unhappy near us.
The location was great, right next to Camden Yards to see the Orioles baseball game. Hotel reservation could not be found and they were not helpful. Our room was not cleaned until 3 pm and we needed towels. The indoor pool was cold, not heated and was so cloudy and dirty you could not see in it!!! Coffee shop/restaurant had long lines.
Beautiful accommodations, great view of Camden fields, well priced, pool was nice, coffee bean in lobby, a great place to stay whether it's for business or pleasure! - staff was extra accommodating
My room over look at Camden yards as does the executive lounge Mattress needed to be replaced, digital key did not consistently work, executive lounge food and beverage not as good as most
The location was convenient. The staff was rude. It took 3 hours to "find" my reservation, it was dusty, dirty, hairy, ac unit wouldn't work and extremely overpriced. At 8 in the morning a woman who worked there put her ear to our door waking us all up tapping and when I opened the door she said she was just checking to see if we were all there. Checkout was at noon.
Couldn't even check in 1 hour early. Stayed here due to proximity to Camden Yards so we could park and not have to worry about our vehicle. When we arrived we were told they didn't have room to valet our car because of the game, which is the entire reason we picked this hotel. Whatever. We went to the 4pm baseball game and came back to check in. They gave us keys to a room occupied by another family. Went back to the front desk and was told they had no room for us because of a flood and they were waiting for a room to become available. Said we could go to the pool and then get dinner. While in the pool they told us the restaurant was closing early so we would have to order carryout. We ordered carryout at 9:30pm and didn't receive our food until 11:15pm because we were told to wait in the lobby by the front desk staff and apparently our food was taken somewhere else. My 3 kids aged 5 to 10 were miserable waiting until after 11pm to eat. Finally got into our room around midnight. Complained the next day to the manager and was told we wouldn't have to pay for our stay. It's been over a week and we are still waiting for the credit to our account. Called the accounting department, left message and never heard back from them. When we were there it was very apparent many people were having numerous problems with the hotel including 15 minute waits for the elevator. It was also apparent management is not willing to roll up their sleeves and get things done. They appeared more likely to be found hiding in a back room somewhere.
The staff had a wonderful attitude and were very attentive to customer needs. The fitness room was great; the buffet breakfast was a good value. The hotel is located in the inner harbor. The in room Keurig worked. This was a nice stay Some of the furniture was pretty old but I really don't need anything fancy to put my clothes into.
I loved the facilities. Bathrooms are upscale. Very nice shower. The facilities and decor is tasteful and classy very calming and comfortable. The rooms are very spacious The carpet in the rooms need updating although there were 2 double beds there was plenty of room for Queen beds.
The Italian toiletries in the bathroom were lovely!
The Staff was most accommodating, they make you feel like family. they always greet you with a smile. Everyone was so helpful loved my stay there and will stay there again. It is close to a lot of places you can walk to, and walking distance to the stadiums. LOVE LOVE LOVE this hotel... The view over the Harbor was Fabulous!!! Not having a trash can by the little kitchen area, but I am a neat freak,
Water front rooms are excellent, the view of the harbor was fantastic, especially at night. The location was also ideal, right there in the harbor close to everything I wanted to see and do.
Very friendly staff, Modern rooms, walkable to Camden yards and inner harbor, reasonable room rate for this upscale hotel Our room backed up to elevator, could hear that all night.
Everyone was very courteous and they upgraded my room without my asking. Parking a little pricey but that's the way it is anywhere downtown Baltimore. Valet feature is worth it.
nice bathroom Restaurant was good Great location Room seemed dated
The room was beautifully decorated and had spectacular view of the harbor. Location is in walking distance to many tourist attractions and restaurants. We did not need to move our car during our stay. A free bus service Charm City stops close to hotel and was easy to use. The staff was very friendly When we arrived there was no valet parking available. The hotel parking lot said full but we pulled in anyway & found plenty of spots. ( we think they put full sign up to discourage people going to baseball game from parking in lot ) Parking too expensive : $30 per day
Beds, pillows, access to pool. Some repairs needed, esp. in bathrooms and pool area. Pool closed at 10 PM. A fridge was in the room but no minibar/snacks. The smoke alarm flashed all night (brightly).
Friendly staff, beautiful views, great gym,affordable, clean,and cozy
Out room was recently updated and was excellent. The hotel staff was courteous, helpful and friendly. The pool, spa and fitness room were first class. We enjoyed the entire experience.
start at the start there no way from the parking to the hotel with out going outside this is wong and nothing tell you this?? it said bar in room wong.
All employees were very helpful. They freely provided helpful information pertaining to how to get to places and great info as to where to dine within a short walk. Unfortunately we had an issue with our room reservation and this did not sit well with us since we were traveling with our young son. We made a reservation that included a king bed. When we checked in they informed us that they "over-booked and did not have any rooms available with king beds. We informed them that we made the reservation that way because we needed the room for our son. Didn't matter. They did compensate us by giving us free/complementary breakfast and snacks but that didn't change our feelings or put us in a room with a king bed. We were given a room with two double beds and we made it work but it was not as convenient. We will seriously take this into consideration if and or when we use this site or make another reservation.
Great room and staff. Location is great Maybe we were just there on a bad weekend, but there were a lot of rowdy kids at the hotel. Noise was a problem.
Nice room, pool was great, location in the heart of it all!! Very secure also. Nothing
This "Days Inn" is in very good condition. The lobby is beautiful, The night staff are kind and accommodating, And the room is well equipped. I do not feel like I was properly informed of the $26 parking fee. Had I known this i would have stayed somewhere else. Also there was a faint smell of cigarette smoke in the hallways in a non smoking section.
Convenience to convention center No continental breakfast
Liked that all the employees I came in contact with were very friendly and helpful. Except for the guard in Saturday morning when we arrived. Was not very friendly. Watched me park get out of my car walk to the hotel door then said I could not park where I parked. I had parked where if said guest parking for 15 minutes. I did not park where there was a sign specifically reserved for a certain person. I told her I was not I that spot. I said there was nothing posted but she said had to move anyway. My question is why would she watch me park get out come to the door then tell me to move. Other than that I was very satisfied. Room a little small. But not an issue.
Friendly, and helpful staff. Loved the attached grille. Small bathrooms.
Good location, friendly staff, everything was kept clean, room was clean, and beds and pillows were quite comfortable. Parking in the garage is 29$ a night/car which is no discount off regular garage price. It doesn't need to be free but it's way too expensive.
I liked how convenient it was to the Baltimore M&T Bank football stadium and was in walking distance, making it easier for me to save money. I did not like that the parking was $28.
Convenience was the main thing. The restaurant had an adequate buffet. Much cheaper than most buffets in the Inner Harbor. The staff was friendly, helpful and engaging. The rooms were clean and roomy. The cost was very good. I booked these rooms on Booking.com and they cost me $112.00 per night per room. There was nothing else comparable in the Inner Harbor close to that price. I stayed three night and the parking cost me $84.00 for that time period. I thought that was exorbitant. Everything was fine.
very friendly staff, clean room, comfortable very crowded, hard to get an elevator at certain times due to large crowd
Person that checked us in was the best . Location and price was very good . Also food and bar were tops. Room was so hot , turned the Ac on and would only run for about 3 mins every 30 mins . Also fool by unit was wet and bathroom floor had water all over it had to put towels down . Room number 230 . Next morning coffee bar, lady working was sick coughing and not washing hands manager toll her to close after my order. Small things make big deals .
Location Tiny bathroom
Great location, close to inner harbor. Friendly and helpful staff. Great price.
Days Inn is crossing the street from the Convention Center. It has lots of food places nearby. Also, Cardem Yards is 3-5 minutes away (walking distance). Location is perfect for a walk. Furthermore, Light trail from the Airport to Cardem Yards is just $1.70 per person, or so. The tub didn't drain. However, staff were addressing the issue the day we left. Apparently the situation was happening in the whole floor. Dispite that, the place is great value for the money.
Good location. Safe. Room was fine The lack of an included breakfast and the fact that the buffet was 15 bucks. Seemed a bit steep.
The location was great, staff were nice, and all basic services and amenities were in place. The building's age is starting to show (lost an elevator bank for half a day during our stay, leaving 1 public elevator and 1 service elevator to serve 12 floors of rooms). Parking price is $25/night and parking keys aren't always coded properly. Cheaper parking might be available at nearby garages (saw some at $20/night). Room price was absurd because of I stayed during a convention weekend, but even considering that, the costs were pretty abusive ($400 a night is a prime Times Square price; Baltimore should never command that sort of fee). Most of the Inner Harbor hotels were charging in that range, and prices for convention weekends are now steep enough that I'll be looking to stay off property, then drive in/garage my vehicle to save a couple hundred bucks a day.
Location was perfect. In walking distance to anything we wanted to see. N/a
Staff was helpful in recommending eating, transportation, directions. Just genuinely kind and helpful. Breakfast was expensive and poor quality.
Proximity to ballpark.
Bed was comfortable, location was convenient. No hot water from the sink.
The staff was excellent, beyond polite! Best room service breakfast ever.
Was impressed with the room for cost. Staff was helpful. Parking was expensive and low ceiling No breakfast.
Friendly, efficient staff. Nice restaurant and bar. $25 a day parking charge.
I love the pool and sauna. I love the bed sizes. I like the courteous guest services and front desk employees. Best swimming pool in the national capital region. Hands down. I did not like having to pay $25 for a night of parking and I absolutely did not like paying $16.95 for a buffet breakfast that was literally the same quality as a normal buffet at a days inn or a budget hotel. I would pay for a breakfast if it was a decent breakfast, but this was really substandard. Dry hard muffins, a toaster that was not working, dry dry plain eggs, fruit that looked old. This breakfast needs to be free or the menu and the cooking changed immediately.
Plenty of room
Room layout Business set up (wi-fi, printing) Convenient location Staff is cheerful Valet is great, but call down in advance
Perfect room for the money spent Police sirens sounding off all the time
Very satisfied overall, especially with the breakfast and the coffee station that was stocked at least until 5:00 PM. Room was very spacious, and comfortably held three of us. The key car I had quit working four or so times over just a few days, which was frustrating.
It was a nice place to stay, nothing extridinary. The acoustical value of our room was horrendous. We could hear our neighbors conversation. Could also hear people's conversations in their rooms as you walk by the entry door. Even heard a couple having relations walking by their room. We won't be staying there again.
Clean rooms, comfy beds, ideal location to M&T Stadium and Inner Harbor
Location to Ballpark and Stadium Hotel is seriously showing its age inside and out.
Close to Convention center. Great renevations. Comfortable room. Used to have a really super Buffet. Now its good but pretty limited; no smoked salmon or other higher quality items normally expected at an upscale facility (with an upscale price of $19) & provided by its competitors. Also, I was charged for the room (interestingly at a lower price than I paid to Kayak) as they had no record of the prepayment! I called HotelBeds and they are working on it.
The hotel was in a great location and beds were very comfortable. I booked the hotel because it said kid friendly. After reviewing the website, I realized there was nothing to keep kids entertained. I tried to cancel but was told no refunds. We decided to make the most of it. My 5 year old was going a little stir crazy in the room so we decided to walk around. He saw an escalator and would go up and come down the stairs. I was told he was not allowed to do that. I figured it was high up so they didn't want him to fall down. We went to the other side where there was only 4 stairs. Again I was told he was not allowed to do that. He wasn't running or bothering the quests. I could have allowed him to run up and down the hallways (which I thought was inappropriate) to let out some energy, but decided going up and down the stairs was a better option. I felt as if my family was not welcome. Why label yourself kid friendly, when you prefer not having kids there. I was truly disappointed.
Location and view from room. On site parking. No
comfortable beds and pillows cost too high. I registered through (Pri-Med Conference) as part of a group and should have gotten group rates but don't think I did. the Sheraton is my first choice for a hotel but I am becoming unhappy with the cost. I may choose a different hotel next year. I attend this conference every year but the hotel costs are getting too high
The hotel was clean albeit dated. Walls where a little thin for my taste. Room was well decorated And comfy though.
The desk personnel (particularly Miss Evan and LeRoy) were immensely helpful. LeRoy even lowered our 2nd night stay - we booked a 2nd nite AFTER booking the first night, and got a $50 higher rate! They made us feel special, and we'll look for Sheraton Hotels first in the future. Letisha and Dawn were also very helpful when asking about the billing. One person at the desk - John (?) wasn't very pleasant or personable over the phone. Thank God we talked to different people when we arrived at the desk.
Location No ethernet enabled internet connection in room. WiFi was very week in the conference rooms
I stayed in the Sheraton in Dover, de and it was great. This past week however I stayed at the Sheraton in Atlantic City, nj and then in Baltimore Maryland and I must say I will not be staying at a Sheraton Hotel again. At both locations the rooms were dirty and the sweet sleeper beds were awful. I wish I had the same experience as I did in Dover.
I did like it parking is outrageous should not be a charge to stay at any hotel
Staff was excellent! Beds were very comfortable.
I booked a month in advance for our one year wedding anniversary. I requested a king bed overlooking the harbor and received a confirmation on my request. Upon arrival, we were given a room on the 4th floor staring at the parking garage. I called the front desk, and was told to come downstairs. Service, hotel management staff
I have stayed at maaany hotels in this area, and none could compare to this stay. It was a bit pricy, but so worth it!! Friendliest staff ever, everything was so nice inside, the view of the harbor and skywalk was nice, the skywalk to the convention center was SO WONDERFUL. You could hear diners down in the outdoor grill very well from the 10th floor, that might bother some people, but the bed had me sleeping like a log! The room was lovely and welcoming. I can't think of much, really!! I would have loved a fridge and maybe a microwave in the room, that would have made it perfect, but otherwise I can't complain!
Lication and how great and kind everyone was.
The location of the hotel ideal for easy access to what our trip plans were. Restusraunts were expensive and parking was notinluded.
The hotel is a fun place to stay. The staff treats you like you're part of their family. The staff wear their own clothes, and the casual atmosphere is very friendly and welcoming. We didn't know that we had a microwave and refrigerator, or a hot breakfast buffet until we got there. It was a nice surprise, and we took advantage of all three. We will definitely stay at the Brookshire during our next trip to Baltimore.Special thanks to Yolanda at the front desk!
bed was soft staff was friendly the breakfast was basic, should not say hot breakfast
Location was great, staff was friendly Room smelled of smoke, even though it was supposed to be non smoking. Otherwise the room was very nice.
I was very pleased with the location of this hotel it is just a short two block walk to the harbor. The room was comfortable and the kitchenette was nice to have available although I did not use it. It is definitely decorated in a trendy style which was a nice change from your typical hotel. The other people staying there were mosly young couples. The hot breakfast that was included with our stay was great! It was a nice selection of items. There was very little I didn't like but I did not like that there was no iron available in our room. There was also no towel bar on which to hang our towels. I would have preferred that the bathroom be a bit cleaner (the tub was stained and there was dust in the corners).
comfy beds good breakfast smelly
Location Destination fee
The location was perfect walking distance to the beautiful inner harbor. The view was great only because we were on an upper floor....our friends stayed on floor 2 and had a horrendous view of an old dedicated balcony. The accommodations were nice and staff was friendly. Our floor in front of the fridge in our room was always wet. The bathroom was pretty outdated and the fan in the bathroom had no purpose what so ever it was there for decoration and to make noise. Was upset that our room wasn't ready yet we got there at about 3 and did an early check in and said what time we would get there to ensure there would be no wait and we had to wait until 5oclock.
I'm not giving a poor review because I stayed there. I was not able to make it to Baltimore that day. I was not able to get a refund. We were not able to make it to Baltimore that day.
It's a block from the harbor. The rooms are huge, clean and modern. Very quiet and comfortable!