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There was dust every where nothing was clean. I couldnt sleep bc of all the dust
While staying at this hotel I had a bag of items stolen from my room, the staff was ridiculously rude every time I asked for anything and we were never given clean towels or new shampoo and conditioner during our stay. I was horrified with this hotel!
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Old world charm. Spacious room. Beautiful marble bathroom. Thoughtful amenities. Expensive parking
the hotel does not allow smoking but doesnt have any signs to let guest know an on my firs night i was scammed out of 250.00$ because a hotel staff entered my room while i had my do not disturb sign on,
The cleaning staff was incredibly nice and friendly and willing to help. Beds were comfortable. The staff - they were rude, unfriendly and lacked any customer service skills. They lost 1 of my 2 room reservations. The only parking option is Valet and it costs $38.40 to park for ONE night. We waited 20 min for the valet guy to come park our car.
Location in Mount Vernon and proximity to transportation so we did not need to rent a car. Beautiful historic features. Staff were courteous and helpful.
Staff was wonderful. Room beautiful
Free jacuzzi inside the room No room service. Housekeeping missed my room all days of my trip. Uncomfortable spring mattress
This is a very nice hotel. Staff were very friendly and rooms were very clean and orderly.
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Location Room rundown
good service from front desk
This is a very nice urban hotel with a sense of history. Complimentary breakfast is better than average. The location is perfect for exploration of a terrific city.
Good central location. Easy walk to the harbour. Could not get the room to cool down. It got too hot and they sent me a fan to help.
Cute hotel Good price Good location Good price for parking
They had an excellent hot breakfast in the morning. Location was close to the light rail and downtown but pretty far if you plan to visit the Harbor area. The ac didn't really work well. The windows are sealed and it got warm during the night.
convenient out dated, smelled moldy
I really liked this hotel and want to visit again. The rooms were nice, decor was tasteful, and in room amenities quality. I booked the room last minute for a one night stay, but intend to return. Menu and cocktails at the hotel restaurant (Poets) were delightful. the front desk staff were friendly, attentive, and professional. The service at Poets was very slow, it appeared there was only one server on that shift, and he was overwhelmed, but the delays were unacceptable. I was also surprised that the hotel does not appear to offer express check out through the TV. I haven't checked out in person from a hotel in years unless there was a problem. However, this was definitely mitigated by very attentive front desk staff -- checkout was a breeze.
Location near transportation lines and many dining possibilities Inability to control room temperature during stay. Sorry if that sounds like a complaint.
A nice, comfortable room in a great part of the city. Friendly staff and trendy decor. I'm not sure why anyone would put a sliding door on a bathroom.
Warm and friendly staff, clean and comfy rooms and quiet. We will definitely be returning. :)
very helpful and curteous staff the bathroom could have been a little cleaner, and I could have used a small refrigerator in the room.
The room was excellent. Staff was always helpful.The hotel location is very good. Breakfast was usually poor, and most things were not replaced.
Shower, fan, hot water, a/c worked. Plenty of clean towels. Microwave and mini-fridge. Heavy tobacco smoke odor in non-smoking hotel, coming into my room. Two employees claimed it would be corrected. It was not. Found cigarette in hallway. Tacky decor, dirty rugs, old upholstery, sullen front desk staff with unprofessional appearance. No towel racks, rusted heat register in bathroom, moldy messy caulk around tub, missing lamp finials, broken window blinds. One corner section of blind missing-- great for a peeping tom. This could be a beautiful hotel, but needs a new owner with taste and who cares about the customer.
The layout and decoration had old-fashioned character and charm (large parlor downstairs), and the room was spacious. 1. The double-bed was not very comfortable. I was staying with a girlfriend, and because the bed sank in the middle, we kept rolling towards each other. 2. The breakfast was really bad -- granola bars and pound cake. 3. The shower had some of the paint peeling off the walls.
Reasonable price for a great downtown location. It is an easy walk from the train station. The staff has always been friendly and helpful when I stay there. I do not spend a lot of time in my room, and so it serves my purposes well. The building itself is not in the greatest shape. The furnishings could use an upgrading. However, because I do not spend much time in the hotel and my room, these are minor concerns. Because of the price and location, I will stay at the Biltmore Suites Hotel in future visits to Baltimore.
no elevator- too hard for older people. no transportation to convention center or major areas not convenient
The room was nice and spacious. No elevator
the view , the neighberhood, the staff ..everything
Reasonable price and located within a mile of the convention center. Parking was $3 per day. Parking was 1 block away in the hospital lot. It was a frumpy old place. Don't expect much besides a clean room.
The Hotel is ideal for city visit and great value for money. The rooms are neat and gives a comfort stay. No lift!!!! so ask for your room on the first floor.
location The building was literally falling apart, had a funky odor and was not well kept at all