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Very helpful and nice. Big room!
All was well
Location was good for what I needed. For the price I knew it wasn't going to be amazing but it was disappointing. Mini fridge did not work, room was poorly maintained, needs updating.
Location was good the people were great! The extreme noise! After calling front desk still noise! The room was not clean mold in the bath . Smelled like cigarettes we were in a non smoking wing of hotel. I booked into Chrystal Palace and res was for Palm Garden Inn?
Good value, nice facilities, clean and a helpful, professional staff. None
Next door to buck Owens crystal palace. Dirty old rooms.
Clean and comfortable. Great coffee at the coffee shop. Upscale dining was yummy, esp the homemade ice cream! The staff goes above and beyond to help out, even shuttled me to a local restaurant and came back for me. I would not stay any other place!
Nice rooms. Good food. I stayed there two nights and they didn't clean my room while I was there.
Hidden gem in a historic downtown working had to comeback. New local seen is catching on since our last stay at the Padre a couple of years ago. Several cool night spots and bars with a hip music scene within walking distance (Sandrini's and the Alley Cat, very fun!)
The room, bar, restaurant, lication
Very nicely appointed. Great decor. Nice rooms. Comfy beds. Great service. Very modern and comfortable. Would have liked to see a more spacious room or more amenities (like a mini fridge or microwave) for the cost (we got the basic room). No free parking.
Loved the look and feel of the place. The staff were all very professional sands courteous. The room was incredibly spacious with nice touches as far as decor goes that I really appreciated. No fridge in the room we booked. No bigs, but just a little setback.
Beautiful and comfortable.
It was very clean and fresh & nice I didn't like the hold they put on your money even after you already paid
The beds are incredible and adorable bathroom! Great food for extremely cheap prices Parking
Staff overcharged my credit card. Inept employees at counter.
The room was very comfortable. Great mattress. Stylish decor. The shower is a little odd because it is between the toilet and the bed with close on both sides, meaning you can look from the bed at the person using the toilet. The bottom floor was a club, and you could hear the noise in the room. Also, you have to pay for valet parking because all the surrounding streets do not allow overnight parking.
The room was very clean and comfortable and I loed the big shower. liked everything.
Location Restaurant is in other building
Very accommodating staff and clean rooms, very close to any kind of shopping you could possibly want all kinds of food etcetera. The carpets in our room we were fairly nasty, and no complimentary breakfast.
Nothing really. Location not particularly close to anything except close to my Sister's home which is why I would come to Bakersfield. No other redeeming qualities. Bistro advertised as open at various late times on literature but no earlier than 10:00 pm so I figured I was safe to call room service at 9:10 pm but it was closed at 9:00 pm. I had to drive to get food for tired kids and wife ... and I was tired also. Pretty shabby, dirty and poor service at check-in.
loved that it was cheap. I also loved that the staff was nice, hotel was clean, and that there was a pool and indoor gymn to use. they also had hbo! no cons
Price point. Clean rooms. Comfortable beds. Bar and grill behind the hotel. Could use a lot of cosmetic updates.
The hotel is near downtown and plenty of places to eat. The pool was closed for repair. This happened last year also. They should have the pool maintenance complete during the month of Feb. Spring break for many cities is March/April. This trip we our room wasn't ready till after 4pm we were told 3:00. The lady at front desk was VERY nice and she made a note of it.
Large & clean pool Clean outdoor Jacuzzi/hot tub Lobby Computer to print boarding pass Free Wi-Fi Fitness Center Great Restaurant Onsite (The Bull Shed) Try their beef brisket. Good Central Location that is roughly 2 hours from Pismo Beach and about 2 hours from the Sequoia National Park (Giant Sequoia trees). Dirty-looking Sheets and towels (probably just stained) Electric outlets were not all in working order (I assumed it was the iron and got a replacement just to find-out the power outlet did not work.) "Free" Breakfast (Biscuits and Gravy were very soupy and only 1 out of 3 mornings was there an alternative of bacon and eggs. I was typically there from 6AM - 7AM each morning so unless it was too early but posted 6AM to 10AM) Basic Cable with no HBO/premium channels (Luckily I did not spend much time in the hotel room).
The beds were in good shape and slept well. Bathroom fa ilities were clean and in good repair. Had a few stains on the floor that were sticky. It was a black sort of grease stain in a few high traffic spots. Little reminder you are maximizing your dollar value.
I the beds were comfortable After being told by kayak in the girl the front desk when I checked in it was already paid in full she then told me I needed to put down $100 deposit either cash or on a card and there is no mention of that anywhere until I got there quite surprised. Also there was a fist fight between some people in the room next to mine and some people from another room it seems like some families all chipped in got shared one room so they could use the pool all day drunk people out of young people just drinking and causing a ruckus I came outside to find out the Ruckus and next thing you know I'm being yelled at by the people in the Next Room for watching ridiculous
Everything felt right in this one. The staff is friendly, and I was able to make myself quickly at home. Will definitely go back.
food,staff,bar bed,toilet,too much money, shower
Room size Bed was comfortable There was a $100.00 deposit I had to give them when I checked in. After I already thought i had paid for everything online. Also there was another $4.95 charge during checkout Walls were thin.
First room...very low volume from hot water faucet in bath. Left water on for approx. 5 minutes...never got hot. Second room...no coffee or cups...had hot water though. Needed new vent in bath...very noisy felt sorry for people above us. Will I say next year? undecided....each year facility has more issues. STAFF IS GREAT THOUGH...EASY TO DEAL WITH..GREAT FRT DESK!!
Room smelled terrible. tv reception was bad Air went on and off, never quite got cool throughout room. Checked out less than 4 hours later. Maintenance did try to fix but the smell was too bad. Had 2 adjoining rooms. Totally unacceptable
Very clean rooms, easy check in out process. My room was near the exterior door, and with nothing to prevent it the doors slammed every time some one went in or out. I was woken up several times when sleeping.
The best continental breakfast I've ever had. Friendly staff, clean rooms, 24 hour security in the parking lot. Not applicable
Good price for the room the night my daughter and I stayed there. Clean and comfortable, nice decor. Breakfast was good and available till 10 am. Coffee, teA, hot chocolate were available at all hours in the lobby. Easy access from the 99. Of all the hotels I stayed in while in Bakersfield, this was definitely the nicest. No complaints. Nice toiletries too (Neutrogena), not scary stuff from Malaysia or China. If I was going to nitpick, I'd say the scrambled eggs weren't as good as ones I had had at a Quality Inn but really there was nothing to complain about with this hotel. I was a little surprised that their room rates went up $40/night from a Monday night to Wed night (when I returned to Bakersfield) , but perhaps there was a convention or something in town because I noticed a few other 3 star hotels were either sold out or had higher rates as well
Love the remodel No vending machines on the floor
The bed My phone wouldn't get reception so I had to call my wife from the hotel phone. called a couple times, didn't really talk that long, ended up paying 40 bucks for the calls, and they were in state. They locked me out of the room to get me to come down there and pay, I didn't realize it, so I asked the maid for help, she radioed the front desk and said in Spanish (I look white, but speak Spanish fluently) "the fat man in room 207 is locked out" won't go back again
Quite, convenient location. Staff was friendly. Water pressure in room was low. Tables in dinning area not bussed.
Very comfortable, quiet room. High quality beds. It would be nice to have free continental breakfast included with option to pay for full buffet.
The pool & hot tub! Also the beds were very comfortable. The staff was also extremely helpful.
Nice place overall. Told me I had to pay for breakfast after saying it was included at booking.
It was a peaceful stay. The staff were welcoming and fast check in and out. The bed was uncomfortable and it was not king size as I had requested.
Very comfortable clean quiet hotel Nothing
Friendly staff. The bed was not great.
The facility was clean, comfortable, and the staff attentive. The breakfast, which was $10. was custom cooked with good variety and served to our pleasant table. I was very pleased with every aspect of this Hilton Garden Inn.
dirty bathroom, found bugs in the bedroom, sticky carpet
Staff was friendly and helpful. Amenities were nicely appointed. Parking was a breeze. None
The location was in close proximity to my event. Very noisy the shower had mold overall would never stay again..
I like the good quality furnishings an finishes in the rooms. It's cerrainly more comfortable than your average hotel. The staff offered me a complimentary microwave and fridge sent up to my room for my leftovers which was great. It's nice to have a classy bar and restraint right downstairs as well as room device. The tv was having some connection issues the last night. Everything else was great.
Everything you need in one place... Very happy with our stay. Wish there were room safes...
Attentive, friendly staff. Very comfortable room. Nice variety for breakfast. Great value There was nothing we didn't like
Full breakfast was good and local restaurants were abundant nearby. Significant early morning noise. Remodeling on the 2nd floor. Mattress had weak springs making for a valley in the middle.
Large room with lots of space, Great window balcony with black-out curtains.
Prefer breakfast to be available at 6 on weekends as it is during the week.
Staff is very nice and accommodating. Construction and renovation was going on which is needed I might add. I am dumbfounded at the prices charged at the pantry. I guess if you have a captive audience you can gouge, I mean charge whatever you want, $6.00 for a domestic beer? $16 for a half bottle of average wine and $30 for the whole bottle. $8 a glass in my room is the same as I pay at the airport! C'mon Courtyard I know you need to make a little profit, but don't force me to leave the hotel. I don't consider myself cheap but after that half bottle, I definitely felt taken advantage of. Similar results at the bar...No prices listed and when I asked "What was on Happy Hour" I was told the choices were $1 off. I preferred the wine not on happy hour thinking "what's a buck or 2." 2 Glasses later, the bill was $28 plus tip. WHAT!? That bottle at the store is$12-$15. There are better choices all around. I will consider those next time.
Overall very satisfactory property. No hot water in the room on the morning of my departure. The problem was fixed by maintenance while I was having breakfast.
restaurant was decent, staff were very nice. bed was above average. corridors felt dingy and the elevator smelled needs a face lift badly
Quiet and comfortable. No USB ports anywhere in rooms. Bring any and all electrical accessories for your devices.
Bed Jacuzzi never works
I love that it's minutes from my job, it was pretty clean and the beds are pretty comfy considering they're hotel beds. The cookies are a nice touch as well, haha! I'd have liked for the parking lot to be a little more lit up since I came in so late at night.
Nice room, fridge froze my items, loud party on night 2 next door Very, very loud party in proximity of hotel claimed "quiet room", no fresh (or non-fresh) cookies offered or presented on either night, limited tv channel selection, nothing to drown out noise of party disturbance. Since I was traveling for business, the factor of sleep was a priority
It is the classic usa motel, sleep and go. Breakfast is big and price low. Room isn't very clean, there isn't the microwave and the fridge, swimming pool is available but i'm not suggest you to dive, it didn't seem very clean. Wifi connection is only in the hall.
The room we stayed in had a stench of cigarette smell which was very irritating
Very comfortable beds and the room was quite spacious. It's Bakersfield, so it's hot, but the AC worked great and allowed me to forget about the heat for a bit. The inn is next to a go-to night spot for locals; beware of crowds and noises on weekend nights. The bed had only one regular sized pillow with a few small ones; not ideal for more than one person.
Convenient location Gross bathroom, smelled bad. The breakfast was only carbs
Clean and employees were helpful Property was dated and needed some minor repairs
toilet didn't flush properly. Told staff, they said they fixed it but still didn't work right.
Seemed okay until night time, when the cockroaches came out. Perhaps it would cut down on cockroaches if there weren't empty soda cans and food on the inch of dust under the bed!
The hotel staff was exceptional..Active Hotels booked my reservation and come to find out my brothers as well on the wrong date. The hotel took care of it, and gave us the same rates. No stress at all. Someone looked as if they lived there..motorcycle was on patio, and empty beer boxes thrown about. Not a biggee..just doesn't look good from the parking lot.
Thought it would be a suit, no separation from kids was an issue.
The staff always greeted me well whether they were room attendants or front desk staff. The fitness room holds little more than a few treadmills.
that it had an indoor pool all the kids in the pool as the acoustics were extremely loud
room clean no refrigerator had to request if needed with cost no water in room
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Complimentary dinners... No deserts with complim entaqry dinners...
This guest did not leave comments about this hotel.
First-rate service and accommodations. We were ESPECIALLY pleased with the service provided by hotel employee at the front counter. Everything was great.
Location and breakfast Cleanliness
The complimentary breakfast was as good as I've had at any hotel, full and fresh.
Great service, Room was bigger than we expected, Very clean, Beakfast was great ,something different everyday, loved the 24 hour tea and coffee. Only thing we did not like was the shower faulcet it attached about should hieght , better if it was higher above the head for a shower.
the free breakfast was so spectacular , delicious, and everything you can imagine , and the service was very good. the rooms are kind of 'dated' (although very clean)
Nice place, good rooms, fairly new looking. The staff, for the most part was terrible. Inept; at a loss for problem solving, solution creation, and just rather ill prepared and, or trained. The manager was the one who lacked the most in explanation, ideas and overall leadership. Many mistakes! Sad!
Free happy hour On the last day, the beer was warm and although the workers (small middle aged women) were telling the so called supervisor about the warm keg...he seemed too busy chit chatting on a cell phone and aloofly delegated the responsibility to the workers.
Kitchen and free breakfast Room service housekeeping
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Friendly staff! Very kind. Dirty towel left in our room and the shower door was broken. There were also big clumps of soap residue on the wall in the shower. Was not thrilled about any of that. We let the front desk know and they moved us right away and upgraded us. They seemed genuinely surprised at the mistake by housekeeping, but it was still gross.
Good breakfast and nice staff
Great breakfast, large comfortable rooms My online deal said free WiFi but I couldn't login, tv was small
It needs to be updated. Walking the hallway smells dirty. Our room was clean. But very outdated.
The price was good and the room was fairly spacious. The location next to the YART stop was great for us The beds were very uncomfortable.
The hotel was in good location lots of different things you could do eat, shop in walking distance. Didn't like that the ice machines didn't work on 1st floor had to use 3 Rd floors ice machine which ran out of ice daily.
Good value on over nite pricing, Good location for Fresno State and a value for a new buyer who wants to upgrade the buildings and reinvigorate the staff. Dated buildings needing paint on metal door parts and other up grades. Breakfast dining area book cases very dusty and in need of cleaning or at least a dusting. Hot tub spa dirty and on luke warm side. No towels at poolside. Needs a sign for image and identification from street. Warnings about not being liable about losses and security leaves one worried about neighborhood, which I found just fine.
The pool is big enough for the kids to really swim and play. The rooms are large and clean. The staff was friendly and helpful.
Good customer service, room clean.. overall 10
This was a great hotel for the price. The room was big, there was plenty of parking, the staff was attentive and friendly, and the continental breakfast was bigger than expected (sausage, ham, eggs, cereals, toast, and juices) The rooms looked clean on the surface but were in desperate need of a deep clean. The areas under all of the furniture were pretty bad.
Quiet. Wooden floors even in bathroom. Blackout curtains. Two tables. Two beds. Phone in bathroom.
Clean and spacious room. Very nice grounds and pool/spa. Breakfast just ok.
They should be walking around and getting rid of the rooms that are doing drugs. I did not appreciate it at all!
The hotel is in a very convenient location, as there are three different restaurants nearby, all of the priced really well. There's also a 711 nearby, in case you need to grab drinks or anything of the sort. One of the beds I had was broken in the middle and wouldn't stop squeaking. We ended up switching beds, and the second one was fine. Also, when cleaning up and getting my laundry, i checked under the bed to see if one of my socks was under the bed, and I found a jack daniels bottle, and tons of paper just thrown under the bed, making me wonder when the last time the room was actually cleaned.
love this hotel. great value and I always stay here whenever I'm in town.
very friendly and helpful staffs, great breakfast buffet, all in all an enjoyable stay. We will come back definitely and recommend this hotel
Nice clean room. In a safe area. Secure. Good hot breakfast. Friendly staff.
Staff very helpful
Great hotel. Not right next to 99 highway - important.
Location was conveniently located off of Highway. Overall appearance was good, seemed to be updated with newer furnishings. Breakfast area was clean and well stocked with a variety of items. The mattresses were not very comfortable, very hard. While inspecting the room I found old food wrappers, hair and dirt behind the pillows between the mattress pad and pillows. Also the mattress pad and dust ruffle needs to be washed.
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The front desk staff in the evening was very nice and helpful. the room was clean and nice. Breakfast had good choices. The person that I talked to on the phone to make room requests and the morning desk person were not very helpful.