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Bed Room service (quick) View Heater did not work they gave us a portable heater and could not fix the heater. The days we stayed were cold so the portable heater was used but really didnt like having to do that extra work have having to make sure to turn it off before heading out.
Nice place. Great rooftop pool! Some things in this place didn't quite work as intended. However management was quick to resolve the issue.
Convenient location, great room, comfortable bed, good restaurant for breakfast, nice bar. Would stay again! You can hear the music from sixth street on Friday nights-but you're in Austin right?
Our shower flooded and my husband's side of the mattress had what seemed like a broken spring or hole that sank down very deep. Our mini fridge was warm, nothing inside was cold or even cool. The light was on but it wasn't working. The Internet was $9.99 a day and then it didn't even work! I called for help twice, the first time they transferred my call to an offsite wifi support line - not helpful. The second time they were very rude and said they would be sending up engineers. We waited for 1.5 hours before giving up as they never showed up. If you can't help us that would be one thing, but don't say you'll help and then not show up! We left the next morning for another hotel that didn't feel outdated and had better service, better mattresses, and free internet.
Good if you're traveling for business. Facilities are just okay.
The pool is nice, the service was good, the location is ok. Way too loud and I was told that I should have expected the noisy drunk people outside my door for 2 hours every morning when the bars let out because it's the weekend. I wouldn't stay here unless you like frat parties.
Great staff, location, and layout!! The shower was our only issue. The temperature was either scolding hot or ice cold. Made showering very uncomfortable.
Miguel Dubose was very accommodating when I called needing to let my fiancé check in before I myself was able to arrive. Our cleaning lady was very friendly and when I asked for a fan for the room she made it happen. Our server Fransico was very personable and friendly. Hmmm where do I start? Pictures online associated with the Omni downtown are pretty deceiving. The television in our room had a terrible picture. None of the hdmi ports worked or would even register that anything had been plugged into them. The AC in our room was useless. The coldest the room would get was 74 degrees. The unit would allow you to go as low as 60 degrees but the room never got below 74 and that was at 2-4am by the time it would cool to 74. We couldn't sleep or was so hot in the room. I called the front desk twice and they told me they would send an engineer to access the problem. He never arrived. Once I asked our cleaning lady she brought me a small fan. But at that point something was better than nothing. We could hear the entire conversation of the guests in the room next to us. The mattress are quite firm. Not that big of a deal. But the fact of not being able to sleep due to being sweaty and sticky was very annoying. Not once did anyone ask us if we would like to move to a different room. Maybe one where the AC actually worked worth a flip. The safe in our room was malfunicationing and would not open. Spent ten minutes trying to get into our room safe to remove my belongings. We live in Dallas and have never had an issue at the omni Dallas. But I will say that I will not stay at the omni in Austin again!
There was not much to like Hotel lobby was always like a ghost town and neigborhood crazy. Two people were shot dead while we were staying there during the 4th of July weekend. We were stuck in our rooms with no room service and were escorted out through the back doors to get out of the hotel. It was a horrifying experience for my pregnant wife and I to get woken up by gun shots and murders at 5AM and ruined the rest of our trip. We want our money back for this stay.
It was extremely loud with guests partying until all hours and loudness outside.
I enjoyed the scenery with all the extra amenities! We were grateful for not having to go out on the town and place ourselves in a precarious situation! The local restaurant and bar greatly satisfied our pleasures! The comfort and relaxing atmosphere of our room made it for a romantic night! We highly recommend your facility and plan to make more future stays at your location! Thank you for exceeding our expectations !
Woke up at 2 am to find the hallway full of cops evicting the couple opposite our room. Manager wasn't very apologetic for the disturbance.
Free breakfast at Exsecutive Floor When check-in, rate of room charge are mininput higer.
The staff was extremely helpful and alert to guests needs. It was an amazing hotel in an amazing city!
The renovations on the main hotel level were unexpected and, when done, will no doubt be places to see and be seen...this trip though, could be provided at a discount.
Great rooms and perfect location Staff was incredibly rude and continually incompetent
Nice room Never received a wake up call
the proximity to 6th street
I just stayed in a hotel in California that was in need of updates. Once I stayed here in Austin, I felt like I had a pretty good handle on what was missing in that last hotel. The appointments were very modern, and there were USB ports everywhere. The lighting was all intelligently integrated, with functions that turned every light on from the door way, or just the entry, or a night light in the bathroom. The bathroom was very nice, not too big, not too small. I noticed that it had been impeccably up kept and that there wasn't damage from mold or anything like that. It's close to everything you want to do in downtown austin, though if you're looking for a run around or along the lake, you might be better off driving there. The lobby was under construction, but that's not really a big deal. I'm assuming that most facilities have to look like that if they are going to modernize.
Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.
Loved the new rooms and the pool was quite nice. Wish it didn't cost me so much
Very close to sixth street and convenient if you want to go out for a night on the town. Beds and rooms were very clean. Would def recommend to anyone or stay there again.
They deleted my cc on file and charged my debit card twice
Had massive character and charm. Gorgeous lobby. Bar always always had a nice vibe. There was an old musty odor in the bar and lobby. Reminded me of an old basement. Parking was $40/day.
Location on 6th street was unmatched, excellent service as should be expected The room i was in wasnt worth the price paid, even though location couldnt be better.
The hotel decor and ambiance is very nicely done, makes you feel like you are in the midst of royalty. The bed is very comfortable. The service is excellent, we needed a few extra things since my wife wanted to celebrate my birthday. The bakery downstairs made a real good cake. The location of the hotel is great, it is right in the middle of the nightlife of Austin and makes going bar hopping or clubbing that much easier, cant imagine a better location. The elevator floor tiles were duck taped on which was odd. The room is a little small by texas standards but ok by NY standards. There is a surprising number fo bums on the streets outside, just ignore them and be on your own way, if you are from NYC you'll be fine but even otherwise nothing to be alarmed of. A bit pricey.
The staff, at every level, were responsive and had amazing attitudes. Very well done.
beautiful location in the middle of the city. Rooms are beautiful and very romantic.
The valet was torn up with construction. The lobby and hallways literally smelt like a sewer. The mezzanine was stacked with old furniture. The once famous bar was loud noisy and also smelt like a sewer. The bathroom had chipped paint and a cracked floor length mirror. There was no counter space in the bathroom. The glass top furniture had dried paint drops on top from lack of a drop cloth.
What a great stay! The staff was helpful and friendly from start to finish. It was like taking a step back in time without having to give up any modern conveniences. The price is worth all the little details.
Great food menu with healthy choices. Friendly staff. Nice tall ceilings in room. Great location. Nice decor for the holidays.
We had a wonderful stay at the driskill. The staff was very helpful with suggestions on what to do in the area. We were staying for my birthday and web we arrived they had chocolate covered strawberries and champagne delivered to the room.
Bed was amazing, architecture was beautiful, right in the heart of 6th street entertainment district Had issues with Valet parking service on two separate occasions. Normally I wouldn't mind, but when I have to pay for parking at a nightly rate then I expect service to match.
Beautiful historic hotel. Great staff. Great central location. Food was amazing in Cafe and at the Grill. Dog friendly (they have doggie concierge kits with bed, bowls, treats and poop bags). The petite rooms really are petite, so be aware of that when you book, but in all honestly, you're only there to sleep and shower so it's definitely not a deal breaker.
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
Location was great and the staff couldn't have been nicer and more helpful.
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
Very nice hotel in a great location My room was very small for the price
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
The location is excellent for Austin downtown activities Poor Internet connection
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
Good room nice both room
The Westin is in a great location especially if you're thinking of partaking in Austin's nightlife. Accommodations were top-notch. Alessandra at the front desk was extremely helpful and polite.
Terrible water pressure in the shower (On the top floor)
Can't beat the location. The staff were on top of it. Rooms were comfy and clean. All in all, I'd definitely stay again. Our room, 1927, was directly under the gym, and we could hear the dropping of weights. The pool area was a really nice rooftop pool but was super crowded- a little too small for a hotel this size.
I loved everything about this hotel, from the valet to the hotel staff, great service all around.
Room was pretty much brand new. Staff was really nice. Location was great. It was a bit pricey, but that week all the hotels in Austin were priced high.
- Free breakfast - Complementary Happy hour - Complementary Snacks/brown bags
Parking is 31 per night, then there is tax and tipping valet. Added about $90 to our 2 night stay.
the location and the pool the parking with the valet service is quite expensive
The staff and location were awesome! They double charged me for parking but fixed it immediately when I pointed it out.
Location, Staff, and Comfy Expensive Valet.
Helpful, friendly staff. Sundries shop open 24 hours. Housekeeping sometimes didn't supply enough shampoo for 2 people.
I was able to book the room right before KW Mega Camp at a great rate. It's right next to the Convention center and close enough to 6th Street. It could have come with a fridge instead of having to request it and bottled water.
Double charged me.
The staff is very courteous and welcoming. The location is great if you want to enjoy a night on the town without having to drive. The rooms look nice and were clean. Parking says $29 a day for guests (actually $37.89 after all fees). I was charged for valet parking, which I never used so I had to call and dispute it. There was a party going on down the hall which did not bother us, until we got a voicemail saying we were going to get kicked out if we get another noise complaint in the morning from management on the first night. We decided to stay away from the hotel for as long as possible to be safe. We asked for a specific room type. Just in case, called the hotel before we arrived to make sure it was ready. They confirmed everything was ready. Once we arrived, they put us in a different room than requested and said it was the best they could do.
When they were dealing with challenges related to the new construction including poor hot water supply in my room. They rose to the challenge of some construction challenges with a new building and quickly got me moved to a new room and were empathetic and understanding.
Interiors are super nice and clean. The room itself is spacious and comfortable. Staff was accommodating with all our requests. As other peoole mentioned, you probably will be passing by the homeless shelter anytime you travel South (rainey, 6th, the river). It didn't feel dangerous but I probably would be nervous walking past there alone at night.
Courteous staff. Police officer patrolled lobby during late nights due to bars in area. AC vent blew dust on the head of the bed, WHILE SLEEPING. Standup shower overflowed due to a clogged drain, while getting dressed for a close friend's wedding! Had to hold handle down to flush the toilet every. Single. Time.
THE HOTEL IS CENTRALIZED NOT THAT I REMEMBER
It was clean and bed was comfortable IT NEAR THE HOMELESS SHELTER AND PARKING
the pool was great as were the rooms. Front staff passive aggressive.Canhear the loud music from the bar on the other side of the road. No one slept until 1am b/c of music. Parking is very expensive and homeless guy approached me for $. Otherwise, you can find cheaper street parking
The entire staff was exceptional as was the property. Hotel employee provided service with an excellent attitude.
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Poolside area is fantastic. Breakfasts' were great. Friendly, accommodating staff. We were very happy with the location mid-way between downtown and UT and on bus service to the airport. Nice sized rooms, particularly the bathrooms. The location will not be for everyone. Walking in most directions means interaction with the unfortunate homeless population that was prevalent throughout Austin. We had a minor issue with housekeeping but it was very quickly and graciously resolved.
The openness of the floor plans in the rooms, large bathrooms, good counter space, full length mirror, keurig -- everything I needed! Also, when my flight got delayed, they let me extend my time until checkout. This was much appreciated! Great staff. Minor complaint, but the tv in the room was painfully slow switching from channel to channel.
This guest did not leave comments about this hotel.
location The staff is not friendly at all It felt like it was a chore to speak with me instead of smiling and inviting me to ask them for anything that might make my stay more comfortable
The employees were nice and check in was very quick. The bathroom ceiling of our room had a leak that covered the floor with water. It was gross and unsanitary. The location of this hotel is bad. It is close to a homeless shelter which causes the surrounding streets to be dirty and smell of urine.
Staff was very helpful, place was clean, well located across the street from the Driskill and at the start of dirty sixth. Pretty easy to get around with walking, bus or taxi. Overall I would strongly recommend this place for single travelers looking for a hostel experience in Austin, cant imagine they will find anything better Would be nice if there were drapes that covered the bed like I have had at other hostels and power outlets next to each bed so when you are on the top bunk it's easier to charge your phone. Also, the lockers could be a tiny bit bigger, not that they were small, but my bag was a regular airline bag and if the locker was just a tiny bit bigger I could have fit the entire thing in there (thats what she said)