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Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
Everything! Beautiful room, beautiful city, excellent location.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
The hotel was located in the center of the city. A walk to the conference center took only 5 minutes.
Wonderful view of town lake from this room. Great room size. The attached parking garage was a poor value and the hotel lets unauthorized persons take up the handicapped parking spaces.
Location, downtown Austin on the Lake, close to walking and jogging trails, close to restaurants and entertainment My suites were not available due to some booking issues through booking.com. Something about a credit card not being charged to hold the rooms. I was not notified by booking.com. Fortunately the hotel management found us two rooms, but they were not suites -- small rooms with a bed and couch.
Perfect view of Town Lake. The city was within walking distance. The sleep number bed was a plus! The hotel did not have my reservation from Booking.com on their records. I had to print out my confirmation email from Booking.com in order to get my room.
Parking not included
Location, Starbucks for quick breakfast. Much too noisy. The single-pane windows do not protect from the traffic noise of Cesar Chavez, noisy trucks at 2:00am and heavy traffic until midnight. Noisy ice machines.
The RHS has one big asset. The location of the hotel is right on the "bat-bridge." Hotel is just three stars. Nice. Clean. Serviceable. Devoid of luxury.
Unfriendly staff, Broken elevator Charged my for dinner rolls when they forgot to put them in my to go bag that I was taking to my room
The people were really nice and helpful I would have been great to know about the bat bridge and other things to do in Austin when checking in. Almost a poster or something to give more detail. Really liked the location and the staff was stellar!!
Convenient toconference center, Staff helpful. Room comfortable, and spacious with pleasant view. Beds good Hotel startting to show signs of age so fixtures and fittings not up to date
It has a great location, the staff was very friendly and helpful and the Starbucks and Friday's in the lounge were very convenient! It was about 20 blocks from Royal Memorial Stadium. I wish it were closer to the University.
great friendly staff in the very reasonably priced TGI Fridays bar (this was SXSW festival week) pity they didn't stay open later during the early part of SXSW week as they would have persuaded many older festival goers to make it back to the bar towards the end of the night! lots of noise from our room overlooking Chaves/ Congress junction could do with triple glazing on that side of the hotel
The location is GREAT! Awesome walking distance to take in the sites.. The prices can be very expensive! Especially for it being a 2 star hotel. The young girl at the front desk when I checked in was a lil rude. If I paying $405 a night I expect a decent breakfast...not a muffin and coffee...
Dried jelly on table next to bed, drug dealer down the hall way, family of 8 with kids running up and down hall at 10:30 pm, drunk drug addict passed out in in stairwell at 5:45 am.
Location, location, location. Dirty Sixth was super accessible. The furniture was a bit dirty. The refrigerator, for example, was super filthy, like it hadn't been cleaned.
Big enough room, great location, and good parking. Smelt like cigarette smoke, the lights in the bathroom didn't work, room wasn't very clean and the walls are thin!