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Mercure Auckland

8 Customs Street, Auckland 1001, New Zealand
+64 9377 8920

฿ 4,378+

Thu 8/12 Check in
Fri 9/12 Check out

Overall guest ratings

7.7/10 Good
Based on 1,723 reviews

Review highlights

  • 9.2
  • 9.0
  • 4.9
  • 4.6

Good to know

  • Great view

Nearby

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    About

    Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for 200 delegates. Vue Restaurant and Bar is located on the top floor of the hotel and offers great panoramic views.

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    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Concierge service
    • Cable or satellite TV
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 1,723 reviews
    • 9.2 "Terrific location."
    • 9.0 "Incredible bar."
    • 8.9 "Great service."
    • 7.1 "Good breakfast."
    • 5.7 "Average value."
    • 4.9 "Rooms are not good."
    • 4.6 "Not very comfortable."
    • 4.0 "Bad amenities."
    • 4.0 "Internet is poor."
    • 3.3 "Vibe wasn't good."
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    Overall rating

    7.8 Good
    Based on 982 reviews
    • 9.0 "Incredible bar."
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      8.3 "Easily accessible by car, said 83%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.2 "82% were impressed by the valet service."
    • 6.9 "Breakfast is mediocre."
    • 5.6 "Average value."
    • 4.8 "Not very comfortable."
      4.1 "59% said rooms were small."
      2.7 "73% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 4.8 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      3.3 "67% thought they were poorly maintained."
      4.1 "59% said rooms were small."
      1.7 "For 83%, the rooms looked old."
      4.5 "55% had problems with the shower."
      1.0 "90% found problems with the furniture."
      2.1 "79% said the bathroom was dirty."
      1.2 "Air conditioning was criticized by 88%."
      2.0 "80% thought the tv was sub-standard."
      2.5 "75% were disappointed with the minibar."
    • 4.0 "Internet is poor."
      3.9 "61% thought it was overpriced."
    • 3.8 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      2.1 "79% complained about the elevator."
      2.5 "75% thought the facilities needed updating."
    • 2.7 "Horrible vibe."
      2.0 "80% criticized the unstylish hotel."
      3.6 "Unfriendly atmosphere, according to 64%."
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    Overall rating

    7.9 Good
    Based on 275 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.8 "Location is great."
    • 7.6 "Good breakfast."
    • 5.6 "Average value."
    • 5.3 "Rooms are ok."
      5.1 "Only 51% said rooms were big enough."
    • 4.9 "Not very comfortable."
      2.3 "77% thought it was too noisy."
    • 4.4 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
    • 4.1 "Internet is poor."
      4.0 "60% thought it was overpriced."
    • 3.6 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      3.5 "Unfriendly atmosphere, according to 65%."
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    Overall rating

    7.5 Good
    Based on 68 reviews
    • 9.3 "Terrific location."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 7.0 "Tasty food."
    • 5.2 "Rooms are ok."
    • 4.3 "Not very comfortable."
      2.3 "77% thought it was too noisy."
    • 3.7 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
    • 3.4 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
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    Overall rating

    7.5 Good
    Based on 396 reviews
    • 9.1 "Terrific location."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 7.3 "Good breakfast."
    • 5.6 "Average value."
      6.6 "Breakfast prices were ok, according to 66%."
    • 4.5 "Not very comfortable."
      2.4 "76% thought it was too noisy."
      4.3 "57% said rooms were small."
      1.5 "Air conditioning was criticized by 85%."
    • 4.4 "Rooms are not good."
      3.2 "68% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      2.1 "For 79%, the rooms looked old."
      4.3 "57% said rooms were small."
      1.5 "Air conditioning was criticized by 85%."
      4.6 "54% had problems with the shower."
      2.8 "72% said the bathroom was dirty."
    • 4.0 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 3.8 "Internet is poor."
      3.9 "61% thought it was overpriced."
    • 3.7 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
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    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great view"
    data provided by TrustYou

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