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We stayed at Havana tower For 4 days with two queen bed, coffee maker, and a small refridge. New and clean room. We only wished there is a bathtub in the bathroom and a microwave oven in room. We wish there is a bathtub in the bathroom.
No balloon And if you bring a cake, you have to pay 2.50 per person to eat the cake you brought They kept bring drinks we didn't order My friends couldn't be sitting first they wanted to surprise me, they had to wait outside the restaurant The food was good but very disappointed over all
Doesn't worth $600 for 2 nights.. you must pay for something that worth it. First of all beds are so old and rooms are not clean
The Havana tower was all newly renovated and beautiful. It's farther to walk to the beach than the new section.
I always stay here when I'm in AC. it's close to the beach, has shopping and food options inside for the rainy days, its own movie theater and gym and three night clubs!! That the Night clubs are weekend only. so during the week you have to venture out to party.
Rooms show weariness
Terrible room in west tower, bathroom wouldn't lock, toilet didn't work all the time, and you could hear elevators running all night in the room that sounded like a loud roller coaster.
Variety of activities and events, also plenty of restaurants that are themed around different ethnic groups. When I get to my room, it is handicapped designed. Windows so dirty I can't see out of. Nothing to control the climate of room. Water was scalding hot and no cold at all. The next day I was able to get another room.
Found one in our bed. Confirmed by security. Management gave us the runaround -- had to call three times to get someone with authority up to our room. Disgusting. Poorly handled.
Liked the location on the AC boardwalk. Knew it would be worth the cost Spacious rooms, clean, decor food
Shower was aweful! Poor water pressure! Beds were lovely!
Leaving Smell of room,cheap amenities in room,inadiquit lighting in room
Overall it was nice. The heating/Cooling system was loud. Noise of air / heating system
My wife and I stayed at the Chelsea for her 50th birthday The room was large, clean and it was on the18th floor. We had an ocean view which was a nice romantic touch. The staff were outstanding. I would highly recommend this hotel.
The hotel focused on a younger crowd
I liked the hotel, good design, good restaurants, room was spacious and comfortable. I was on the fence about the nightclub, the people going in and out were drunk and slightly annoying. We couldn't hear any noise from the club so it didn't really bother us when we went to sleep. I think because we were on a high floor--which was great!
Very comfortable king sized bed with a gorgeous headboard. extremely helpful valet staff hallways and elevators seemed a little dingy
The smell of no smoking. I don't have anything, We really enjoy everything.
everything valet service was very slow at check out
No hot water
I order smoking room, but hotel dont have its, also they have a problem with water on high flours
Close to Boardwalk Hall....to attend a concert there, also the price for a room thru your booking service was reasonable for the area on a Saturday night Hotel was woefully inept at attending to it's overnight guests vs. catering to it's bar crowd. We waited over 50 minutes to get an elevator up to our room on the 18th floor, as the bar on the 5th floor had OVER capacity crowds and had to enforce a closing due to exceeding fire regulations for the amount of people allowed by law in that area. We were exhausted and at 1:15 a.
Nothing Was screwed out of the King size room in the ocean tower that I chose specifically to be near friends in that tower in a king bed. Was given a queen bed in the Rendevous tower, far from our friends. Our bed was only a queen. For $53 PLUS the $20 in taxes PLUS the $10 resort fee- I feel ripped off. Don't let people book rooms if the hotel doesn't have them available!
Beds were ok The bathroom was outdated. Bathroom floor blue tiles and shower curtain were dirty. Carpet floor looked dirty. 2 dusty closets I WAS DISAPPOINTED
The room was spacious The entire hotel to include the non smoking floor smells like Cigarettes
I liked that we can go outside right to the beach and rides . I liked the security guard checking everyone's room keys before you can get to the elevator. The staff is very polite. The bathroom is very spacious and clean. The beds are comfortable too. Check in is late. We requested an early check in because our daughter needs to nap after going on the beach and before our 6:oo dinner reservation . Also a sign that there is a food court would be good to put in the lobby. Did not realize it was there.
Location , all activities , No promotions or comps that would make me stay here instead of another hotel
Beachfront access, on the boardwalk, good parking, excellent staff. Old, worn-down rooms and bathrooms. Bath instead of shower. More expensive than the one next door (Taj) which is a much nicer room, floor-to-ceiling windows, modern, updated and cheaper.
Restroom is not clean,reservation is not the right amount,noise all night
Located directly on the boardwalk and beach. Plenty of restaurants within a few mins walking. New bathrooms. Rooms were comfortable and were inexpensive. Ocean views from the room. Would definitely recommend. Really enjoyed our stay here. Perfect getaway for a few days for adults. I would not advise bringing children. Besides the beach and the pier, there isn't much for children to do. The room decor seemed a little dated, but that was the least of my worry. There was a mouse in our room (not that a mouse would hurt anything, we just didn't want it to get into our suitcases and food) and the front desk was more than willing to switch our rooms. Not that I was worried about it, but I figured there may have been a little compensation, but we can't control nature.
Close to everything we wanted to do Requested rooms together, they said it would be a problem...they did not keep that promise.
We booked 2 rms. for a wknd. party of 8. Had a great stay! The staff were pleasant and helpful everywhere we went. Live music at Margaritaville on Fri. night was awesome with good food and great drinks.The pool and pool bar Sat. afternoon was fun and friendly. There's so much to do in the area- we went parasailing, spent time on the beach and Boardwalk, and went to the beach bars and a couple of nearby casino clubs (we didn't sleep much!) Resorts was a great base for our weekend with plenty of space in the rooms for all of us and plenty of on site options for food, drinks and music.
Todo estaba nuevo y limpio Las almohadas para dormir estaban muy duras
I liked the room. I liked the casino. Elevators are nice. Bathrooms too. I liked the ocean view from my room. I don't like the Parkin garage. N checking area is confusing. Not a lot of food options in the casino but not bad.
TV selection Proximity to the casinos Complimentary bath item (forgot a toothbrush)
The room was clean and roomy and the staff was very helpful. I had a wonderful time. Excellent price and location. Nothing
The room itself was a good size, clean and very comfortable beds. SO MUCH HONKING! Literally, nonstop honking from cars at the corner the hotel sits on. ALL NIGHT LONG. It's like honking will actually make cars move? I know that this is something that the hotel itself can't change but seriously I will never recommend anyone to stay here. Also, this is definitely a hotel that people come back to after partying. You can't hear ppl in other rooms, but holy crap can you hear them perfectly when they are outside.
The room was clean, beds were comfortable. Location was great, right next to the Tropicana and a Jitney stop. Since it was January we didn't go on the boardwalk but it is a block away so it would be convenient in the summer. I also felt safe because there were multiple cameras in each outdoor hallway. Didn't get up early enough for breakfast so I can't comment on that. No bed bugs or other critters like I've seen in other reviews. The guest policy. If you wanted to have a friend in your room for any part of your stay, even just to hang out for a small period of time, you had to pay for them. Parking lot was small. I did not park here (parked at the Tropicana), but it looked like you would get parked in in certain spots.
I really enjoyed my stay here it was beautiful and the bed is so comfortable and they have a nice bathroom with a blown dyer
The location was awesome...away from all the noise. It was very nice inside as well. Everything was great!
The design of the hotel lounge. Location close to the beach. First room provided to us was impossible to sleep due to loud noise coming from air conditioning outside machines. After some discussion with hotel staff we moved to another room which was fine regarding to noise. The rooms were humid.
The rooms were beautiful and very comfortable! My stay exceeded my expectations.
The bed was very comfortable and I liked the fact that the hotel was right next to the Tropicana. I didn't like the fact that the security deposit was so high and was held on the credit card.
Location. Great beds. First room we checked in had not been cleaned properly. Complained to front desk and we were moved to another room.
The lobby was very trendy. The elevators, hallway and room were in need of major upgrades and renovations.
I wasn't bothered by anybody No Heat. When I inquired they said they don't turn on the heat until the end of october.
Courteous staff, great location, high class, great rates, and great all around facility.
Very comfortable bed, nice room. This hotel has horrible customer service. Not only did they cause me 100s of dollars in overdraft fees when they randomly took out the money for the hotel without notice or a clear stated policy of pre-authorizing credit cards on their website, they charged me $10 for a water from the mini fridge I did not drink. When I called about the charge I could not get a straight answer from anyone. I am trying to get my money back for this and it has been a nightmare. I have been transfered to so many different voicemails with no response. It is not worth the stay there.
. My credit card had unwanted charges over the internet (to LLC's in VA, MI, and NJ) 1-3 days after I stayed at the Chelsea and can blame either the man and check in for selling credit card numbers or that their computer system has been hacked into because I had not used this credit card in over 30 days prior to using it to book the room
Nothing to like Room was in need of repair and good cleaning. We were also woken up about 10:30 pm the day we checked in to the sound of mice eating our food. We informed the front desk of the issue and that we wanted to leave! The manger would not even refund our money in full! Do not recommend a stay here!!!
i guess you get what you pay for , one of the staff members was rude on his phone the whole time was trying to ask him questions he'd just look at you and go back on his phone . No microwaves in the rooms had to use the Not so clean one in the lobby . Cont breakfast was stale. THE BIG BED and location was the best part. The shower was dirty there was hair left in it and molded ceiling .
Hotel smelled in the lobby and the hallway but was located just a few steps away from the boardwalk. All I needed was a place to sleep and this hotel serviced my needs. If I was going for comfort, cleanliness and luxury I would have hated my stay here but for what I needed it was ok.
Extremely close to the beach and Boardwalk and free parking. Staff was pleasant and made sure all free breakfast items were stocked and refilled when empty. Our room was clean, cool and comfortable for the small amount of time my husband and I were actually in the room. Our phone and coffee pot in the room didn't work. However, we didn't complain, so for all we know they would have made it right while we were there. The breakfast was free, so it seems a little trite to complain about variety, but in the interest of informing others who may stay here just know that it was a choice of raisin bran, frosted flakes, oatmeal, or toasted bread.
Location is convenient. Breakfast area in lobby is crammed and refridgerator in room froze beverages. Hallways smell very bad - mold, cigarettes, etc.
Nice, relaxing room close to everything... Good breakfast every day.
i love the balcony and the closeness to the boardwalk our phone in our room did not work, this alone would not cause me issue, what caused me issues was the 6 person brawl that occurred at 4am, and when i tried to contact the front desk to notify them the other patrons were screaming for help and the police to be called but the phone did not dial the front desk or 911, i luckily had the hotels business card in my wallet from my check in, but when i called the front desk, no one was sent to deal with the other people, nor did the police ever arrive, as i asked the front desk to contact them for the woman crying and begging for police, in the end about 10 minutes later the noise stopped but we were unable to return to sleep
Freindly staff, clean, Lamb breakfast bar but it was OFF season in Atlancic city
Staff were helpful for the most part. They did what they could to help out and address customer concerns. The quality of rooms was fine for the price paid and the location was quite good, close to the boardwalk. The Internet connection wasn't very good. The breakfast was quite mediocre also. Overall, the building looks worn out and needs renovation. Otherwise, not bad!
It's good for one night stand. Very old, strange people walking around parking lot.
I liked the proximity to the boardwalk. The breakfast was terrible. The coffee pot was empty yet it was still breakfast time. For a 2 star hotel I thought you were over priced. The hotel is very old. Needs to be updated.
The hotel looks old and beat up, and it is, but our room was clean and the hotel fulfilled its purpose of being a place to sleep. No bugs, no cigarette burns, no dust bunnies. Sheets and towels were clean. A good deal for the price, especially since it is steps away from the boardwalk. Beat up furniture, not enough electrical outlets, facilities were run-down, staff less than courteous, parking less than ideal.
Close to the casino. It was clean, just what i expected nothing fancy but decent. Says free parking. No parking available at the hotel had to park somewhere else.
THEIR WAS BED BUGS, have video proof. Place needs to be shut down. Disgusting
. Only because it was cheap A lot of characters hanging around not a good look at all .. My first time there so I don't if it's like that all the time .. And they charge for parking .. Which I think the was front deck guy come up money .. Pulling that stunt all night and if you move your car you may have to park a block away if your parking space gets taken .. Smh
There was people nocking at our door at night and morning Our next door neighbors were rob They stolid there car and stuff of the room and there were no damage to the door
Nothing Everything dislike
Hotel is close to the AC boardwalk and casinos. The room was clean and comfortable. The parking- not enough. We paid the hotel accross the street to park the car so that it was only about 1/2 block to carry our bags.
It's walking distance to the casino. There was no parking. Desk guy moved his car and demanded 10 dollars cash! Holes in the wall, shower was beyond gross, dirt everywhere, big cracks around door so the wind just blows in, the bathroom had peeling fixtures, and even the steps and outdoor walkway were sticky with something gross. I only paid 80 bucks but I might as well slept under the boardwalk.
For the price it was fine!! The room smells like cigarette and was a non smoking room.
It was affordable. didnt feel very safe had a late check in and front desk guy was sleeping with a bat next to him.The bed sheets had like black dots on them scared it was bedbugs but didnt wake up with bites and the shower the water dripped all night leaving a rusty drain and rusty wall under faucet. Didnt like how when we got to our floor the bed were right next to window knowing the guy was sleeping.
Location Dirty, the bathroom had hairballs in it, room was dingy and dark, no blankets just a bed spread that was probably never washed, loud basically crack motel.
Proximity to casino Everything
Loved that the hotel is a block from the beach and across from Tropicana Very basic. Definitely worth it if the purpose of the stay is to explore the surroundings. It will not give you a hotel experience
It was right next door to the casino
Front desk staff very friendly and help full. Small complex. The location of El Dorado is great is very close to boardwalk but I wouldn't recommended to a friend. I didn't like carpet it seem super dirty. The whole complex in and out needs a remodel soon. We over paid that's for sure.
That it was cheap It wasn't to clean dirty towels
It's next to the Tropicana This place is just a dirty motel. Carpets weren't vacuumed. Dust on all the services. Bathroom floor was filthy. There was dirt, grime, and trash pushed in the corner between the sink and toilet. I questioned if we should even sleep in the bed. Woke up and realized there was lipstick on the pillow. Not mine, don't wear it. They canceled the reservation of one of the couples that was with us. Then told them the only rooms they had available were single bed rooms, which I'm convinced they did this just to get more money out of them because we would have taken a double bed room and has them stay with us. Another couple in our group didn't make reservations. When they got there after us the only room they had was two beds. That's a funny coincidence. We have stayed here years in a row, but I think this will be the last. The lack of cleanliness and and pride in the hotel is not worth the cheap nightly rate.
The balcony & location Would have rather paid less money for the side view and get a bigger hotel room with the 2 double beds.
The location, located right across the street from Tropicana and by the boardwalk. When we arrived, the older gentlemen who seemed like was maybe a manager or supervisor of some sort was extremely rude not only to me but the another staff member. Not cool yelling at staff even less cool in front of incoming guests!
Location. The owner of the hotel was very angry to the point I thought he would get violent when I asked for my car. I paid to park in a lot next door so not to have to deal with him again. My room key did not work and the owner screamed at me for that as well.
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Staff was friendly Decore was dated and old.
Horrible experience. Would like a refund. Did not stay at the hotel.
Very comfortable bed with nice clean sheets. Old carpet and damaged furniture. No privacy on balcony.
We decided to stay in another night and they were going to charge us $--- more than we paid the previous night. We took our business elsewhere! Pretty disappointed!!
The view of the ocean and the balcony The air conditioner could hae been a little cooler.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.