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Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
Free hotel car within downtown area
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
Beautiful corner room! Very chic and modern. Great staff.
I love the front desks agents and staff they all were WONDERFUL!! VERY HELPFUL AND INFORMATIVE!!! I AM SO DISAPPOINTED IN THE LENGTH IT IS STILL TAKING TO CLEAR A CREDIT CARD THAT WAS USED TO MAKE RESERVATION TO MY BUSINESS CARD.. SO MUCH CONFUSION .. NO ONE RETURNING CALLS!!! VERY UPSET ..
I enjoyed the modern feel of the hotel, although almost too much. Nice, clean facilities. Nice bathroom. Comfortable beds. Hard wired ethernet connection. Free WIFI Bathroom door was a sliding door which didn't lead to very much privacy. Wouldn't be a huge deal to a family but you couldn't feel comfortable using the bathroom for fear of someone hearing :) The overall lighting in the building was a little dark. I think they were going for a low light, kinda intimite feel but it was almost too much. Almost spooky in some instances. No breakfast. Price.
Close to attractions. Breakfast.
Friendly staff - accommodated every request I had Location Facilities Clean Slow elevators - need additional signage for the second elevator and stairs
Excellent & friendly service Lackluster breakfast selections
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
It was located to what we were visiting but a little far away from other areas of interest (midtown) The bathroom door did not stay closed or lock.
The staff at the front desk were exceptional The internet connection was unstable
Everyone and everything about the room was great. I would most definitely stay there again. It was was in walking distance from the aquarium and moat of all my little girl enjoyed it the most.
Staff at front desk were outstanding. Very friendly and helpful. Great location. Room was dusty in places and A/C made a rattling noise. Lamp shade had hole in it. Plugs on lamps only worked when lamp was on.
We loved our city view from our room. The staff was extremely friendly. The location was in near walking distance to restaurants and entertainment, and right across the street from the Georgia Aquarium & Centennial Park. No continental breakfast. You had to pay an additional $12.99 per person to eat. Also, you have to pay for parking (which is common downtown). Check your car once valet bring it back to you. We had scratches and scrapes on our back bumper.
The location is perfect....steps to numerous restaurants and shops. Also a 10 minute drive to Atlantic station. The facility is beautiful with comfortable guest rooms and snooze adjust beds making your mattress meet your sleep needs. But the best part is the staff. Everyone was so friendly and helpful and really made us feel at home. Definately staying here on all my atlanta trips
I enjoyed my stay
This hotel is very well placed in central downtown Atlanta, I was able to walk to the World of Coca-Cola, cnn and the Centennial Olympic Park, as well as Phillips Arena and Georgia Dome. It is conveniently located to a marta station as well (as I had no luggage, I came straight from the airport). The room was very comfortable, there was a well-equipped gym room, and breakfast was awesome, with a chef that would cook eggs, pancakes, waffles etc at your request. Well... I was woken up at 1 am by the noise of an electrical drill in the neighbor room just outside my door - the guest there got locked out of the room and they couldn't open the lock with the magnetic card. I called the front desk, which explained what was going on and the noise stopped some 5 minutes later. The next morning, nobody seemed to know or remember what happened, but during check out, when asked about my stay, I mentioned the episode and they promptly excused themselves and offered hh points on my card as a minor compensation, which was the least they could do.
Central location, friendly staff, good value for money
The comfort of the rooms. Cleanliness. We had money disappear from our room while we were away.
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
Location, location, location. I didn't like that hotel had no complimentary breakfast. I understand that the hotel has a very nice restaurant, but if you have to spend $15 on breakfast you can't afford to eat dinner in the evening at hotel. I think you will find that more would frequent hotel restaurant and bar if could have a little breakfast on the house. bagel, muffin , milk, juice , something simple for pregame. 24 hr pantry is nice for midnight cravings.
It was very close to the Georgia Aquarium and the Coco Cola Museum which is what we wanted to see in Alanta. I never like being charged fo parking.
Situated adjacent to Aquarium and CC World. Good choice of Restaurants in the neighbourhood
Room and amenities were comfortable and quality. I didn't like the $30 valet parking charge.
HOT Breakfast! Modern decor/design Spacious room for young couple on short stay (#406) Friendly staff (Teddi, Alesia, especially) Welcoming and clean dining area Felt at home I like the security feature where guests have to swipe in with their card after hours Quiet Too short of a stay! Location was difficult to find for our Uber drivers
Very friendly and helpful staff. Nice complementary hot breakfast, too! Parking situation terrible. Valet told us he had 60 cars to park in 40 spaces and we were better off parking ourselves on the street. Street parking in downtown Atlanta is not the easiest or safest thing in the world; despite the great experience otherwise, it might prevent a revisit in the future.
Location is excellent, walking distance from Centennial Park and many others. Basics in the room were clean - like the sink and the sheets...however the rest was not...carpet was dusty, little corners of the room weren't cleaned well/had hair etc, and mirrors/tv surface/pictures on wall were just smeared with a rag rather than actually windexed or whatever proper cleaner exists. I will be looking elsewhere next time most likely.
It was near tourist attractions. And it had valet parking. The alarm went off twice in the middle of the night. After evacuating twice we did not get a good explaination as to what was going on and we should have gotten a discount or something for being woken up by an emergency alarm twice!
The hotel was very pretty and clean and the complementary breakfast was really good. The parking rates are outraeous .....
The staff could not have been any more helpful. They were never too busy to stop and answer questions or help us with anything. The breakfast buffet was wonderful. The location was wonderful as well - easy access to the aquarium, coke museum and centennial park.
The Location Nothing
The convenience of the location.
I stayed here because of its close proximity to the Georgia dome.
Polite staff. The parking fee was $30 per day plus tipping valet each time you came and went. Traveling with two vehicles made us leave hotel.
Being close to all the sporting events arena's
The two room suite is great when traveling with children. The breakfast was absolutely wonderful. There was a sign on the door to the pool stating the hot tub was not working. However, it was but it was full of children. It would be good to have stricter rules for the hot tub. The corners of the room (behind the lamp and furniture) were full of dust.
Excellent staff, very friend and accommodating Rooms a little dated
The Air kept shutting off all night.Motion sensitive. Poor system to stay comfortable.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
Location and parking were great. The bathtub would not drain. Very gross.
restaurant was nice Only valet parking available; one-hour free wi-fi only
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
Very nice staff. Well priced for a good location Our booking was not confirmed. But they were very nice and helped us through it. The room was loud
I am a 93 yr old woman travelling to see my daughter with a friend. We booked thru booking.com only to get to the hotel and find there was no reservation. The staff was wonderful and helped us even tho Atlanta was full because of bad weather. They got us a room and helped us with the shuttle Great young ladies.
The staff was super sweet and helpful. All of them! I feel bad saying anything bad about the hotel bc they literally were so nice! The phone didn't work, someone had to come fix it, the shower head was set up in a way that it was impossible to move in the shower. Really weird. The room was located right next to a busy street and all we heard was trucks all night long. Thin walls and we heard people fighting in other rooms. There was this bright streetlight that shined through our room and curtains. We couldn't keep it out. The parking was annoying and very hard to do in a cramped space. I left my stay early, and complained about the room. The guy at front desk told me he would credit me half the day back, but I ended up being charged another half day and not credited. So I have paid more for a stay than I was suppose to. I've called and left a message anout getting my money back, but no response.
I liked it here, great location and great service. Since it was under construction it was a lil unappealing but all for the better I do feel like the bathrooms (shower) need to be renovated. It didnt really match the modern appearance of the hotel. And the beds are really hard. Some of the towels and blankets and pillows had stains as well so there are a few things that could be better
Friendly staff and a GREAT shower. Decent free breakfast. Rooms show some wear and tear but not a bad spot if you don't want to spend on the big hotels up the street.
Everyone was very nice & helpful.
Toilet leaked, couldn't use the fridge it wouldn't shut. Made a call to get it fixed and no came.
I read so many negative reviews after making reservations that I was scared of what I had gotten us into. All my concerns were for nothing. It was an excellent location to the Georgia Dome, restaurants and downtown Atlanta and all it has to offer. Every staff member we came in contact with during our short stay was very friendly and helpful. Thomas checked us in and while talking we found out his sister lived where we vacation. The cook, Greta, became very special to me. The food was great (and REAL nothing canned) and the staff kept the food replenished, counters and tables wiped down. The staff must have a great boss because everyone seemed happy and content. The hotel appeared to be in a remodeling mode because the lobby and dinning area were very attractive. Our room had new furniture, carpet, tv, drapes, floor and wall tile in the bath. I loved the modern lamps and bath fixtures. My favorite was the wall lamps on each side of our king bed. In addition to the wall lamp, it had an attached LED light that could be positioned to shine on my reading material. FANTASTIC. With all the work that has been done to improve the hotel, there are still touch-ups and refining left to be done. Also it is time to replace the mattress, it is squeaky. I feel sure by SEC time next year the touch-ups will be complete or close to it. A Note to THE BOSS: You have a great, hard working staff. This is the best asset you and the hotel have going for you. Don't mess up. Keep them happy and most of all treat them good.
friendly staff breakfast outside road noise
Overall a great experience from the welcome at the front desk to check out. My room was very clean and supplies and towels were replenished daily. Even the maid greeted me with a warm smile and hello. The available snacks at the front desk were a welcome treat. The staff was very happy to answer questions and offer directions to restaurants and transportation. One draw back to my room is that it faced the inner courtyard. There was a party (wedding?) going on that lasted late. It extended to what seemed like an after-party with loud voices even later.
Great room! Perfect for me while in town to audition for Jeopardy. :) Very clean, very comfortable bed. All amenities good. Very good breakfast. Awesome staff. Convenient to everything. MUCH better price that other nearby hotels. Parking spaces small in very tight garage but no biggie.
Very helpful staff. Breakfast was good. Business room was good but not large enough for the amount of guests. Parking cost $15 and the garage I had to park at was two blocks from the hotel. Parking at most hotels I have stayed was included. Both elevaters were old and needs maintenance. Room door handle would not open when handle was pushed down as normal. It had to be down then pulled up to open. Room promised on line was King bed facing courtyard, room received was two queen beds facing street.
Cleanliness and location Noise at early hours of the morning as construction is ongoing
The hotel is in an excellent location for downtown attractions and the GWCC conference center. I did not experience the same issues with cleanliness as other reviewers, but I will say the bathroom did look like it needed repair. The staff was extremely unhelpful. When we arrived to check in before a sold-out concert at the Georgia Dome, the check in system was down and the one staff member tasked with helping everyone was just standing there explaining the situation and not storing anyone's bags. Finally about 30 min later, he tried to manually check everyone in but was so disorganized we eventually found another staff member (who was on her cell phone and told us to wait) to leave our bags with so we could go to the concert. Later on in my stay, there was an issue with being overcharged for valet parking and a different staff member was very condescending to me while reprimanding me for the issue. I guess I should have just been happy she took the charge off? The parking is also very expensive and you can enter the garage from the basement of the hotel so I'm not really sure why I couldn't self park. Overall, if I didn't get such good pricing on this hotel, I wouldn't stay there again.
This hotel had a great location and was within walking distance to many of the top attractions downtown. The hotel entry is super nice, but the rooms could do with a bit of updating.
15% breakfast at Waffle House and a block from Centennial Park, Georgia Aquarium, World of Coke, etc. This hotel was so difficult to find. When I entered the address into my gps I clicked on the one that was suggested. It took me to the NE street address, not the NW. I got to the center of the area around 5:00pm and it took me until 5:50pm to actually find the place. When I booked the place, it had a notice that the restaurant, bar, and pool were all under construction but I thought it wouldn't be so bad. The whole outside of the place was under construction and the only sign of the hotel at eye level said "AC Hotel/Marriot". I finally pulled into a lot behind the hotel and made it to the desk where they assured me, it was the Inn. They have valet parking for $25/day but it's a complete rip off because you can get cheaper parking on the same block for $15/day. The staff wasn't a problem, they were rather helpful. It was the fact that the only lights in the room where lamps, so it was dark when you first walk in. The renovations were pretty noisy on my floor and noisy guest would wake me up at 3am from outside the hotel and inside. I felt that it was overpriced for the condition it was in and will definitely book somewhere else next time.
Great value for location Like most hotels downtown parking expensive. There was some type of construction going and there was no restaurant in the Hotel.
Convenient to downtown Staff. When we checked in earlier that day, apparently the lady never really checked us in bc the staff opened our door at 3 am bc it showed no one was occupying the room. That was fun.
We had an early start and needed to stay close to the Dome. The hotel was perfectly located for this as well as Centennial park and we could leave the car until 3pm which was a huge bonus as we did not need to find additional parking. The hotel is a typical Holiday Inn but the front desk and valet staff make it amazing. Attentive, happy to help and keen to make sure you have everything you need. Just Fab!
It was not mentioned at booking that this hotel was undergoing renovations. I would not have stayed there had I known
First and for most the staff was amazing and helpful. Being so close to downtown attractions saved so much money on parking. Where to start, first I booked this room months ago, so I get that stuff changes but my biggest problem could of been fixed by simple things. First WE COULDN'T FIND THE HOTEL!!!!! Apparently sometime from the time I booked to when we showed up the hotel got bought out or something. The upper management must of decided to renovated the hotel. So when we showed up (around 11pm) the hotel didn't look open. so we drove around for an hour to find it asking 3 other hotels where it was and getting directions from a homeless person to find it and still missed it! Until we walked ALL the way around the building through the construction area to find the front desk. Second part of the reason I picked this hotel was the pool and breakfast, didn't find out about the pool till after we checked in. We were informed about breakfast but to loss out of the free breakfast with only a 15% discount at waffle house, was not what I was expecting because it was another way to save money we now had to spend. Also the construction workers started work early in the morning near the occupied rooms after such a late night trying to find the hotel, the wake up call sucked!!! We had no DO NOT DISTRIBUTE sign so the cleaning staff nearly walked in even though we called out telling them other room was occupied. I do want to point out that the staff was amazing and did everything they could to make up all of our complains. They make off the construction zone, put up an entrance sign, and got us a do not disturb sign. But all of these complaints could of been fixed by a simple call before our check in date to let us know what was going on at the hotel. So a way we knew what to look for instead of leaving us lost.
Location Property under construction. Pretty beat up.
The location was great. Not far from Philips Arena at all. We did have a problem with being so close to the park. They were having a music festival and it started up at 7 am the morning after we didn't get in until around 3:30 from concert. The room was so tiny you couldn't move. Clorox smell was so strong, both of us got a headache immediately. The carpet was soaking wet in the room. You couldn't walk on it without shoes. We were put right by the elevator, so we heard every single person that got on or off. For the price, this room was not up to par. It looked nothing like the photos on the site. I think we may have been given one of the "bad" rooms. I just felt dirty when I left.