2 Single beds push togather to make a double bed, is what i am mostly dissappointed about, otherwise everything else was perfect.
room size very good also nice bright room,lovely view wine selection very dissapointing
the room was very clean and comfortable, reception staff were fine , to be honest we didnt spend much time in the hotel... only slept there. was not happy with the TV channels they dont really cater for english speaking people. Definatley was not happy with the half board option, breakfast was ok but dinner was very bad wouldnt recommend this option to anyone. also the pool area is a disgrace there isnt enough sun chairs and if you do seem to get one, you will be practically sitting on the person next to you.. very bad.
It was resonable value I would like tea making facilitty in the room
sea view room location and staff.
location was great,rooms very big and beds comfartable. room was to far away to carry cases,long way to lift as no lift on first floor,i have bad back and did struggle on day of arrival and then departure with luggage.
Pool area was good, room clean and tidy The bed was a bit hard, and the hotel was a fair way from Puerto Del Carmen, though to be fair there were a few restaurants in Matagorda nearby.
Incredibley large room, excellent kitchen (we stayed half board and got an incredible selection of foods every day), they had programs every evening,. Excellent sea view, beach right across the hotel.
Staff very friendly, rooms spacious and cleaniness of a very high standard. Looking out on the beach with lots of safe areas for walks Children prefer British style breakfast ... did not like spanish sausages and rashers. Other than that food was nice
Modern hotel, spacious rooms, very clean, friendly staff, good food, excellent facilities and activities, right on the beach, three pools, entertainment in hotel bar at night with good number of restaurants, bars and shops within walking distance. Would recommend. Placement of hotel on booking.com map is incorrect, hotel is actually located between the Los Jameos and the Beatriz Hotels and is a 30 minute walk from the main strip at Puerto Del Carmen. There was some airport noise however we did not mind this.
A quality hotel offering excellent value for money. Food quality and presentation was very good.
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
The facilities, the quality of the Hotel, the shows
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
Close to the beach The dinner. The meal in the buffet was really very low quality.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
the meals service from the workers in the reception and the restaurant
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
It was so relaxing and the complex so safe No
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
the location was excellent and staff were very welcoming no
excellent value for money, small complex, comfortable apts.
The value for money that it offers.
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
Central location and very nice staff
Fantastic atmosphere, delicious food, clean and comfortable rooms, friendly staff and convenient location.
very well organised, a high standard of cleanliness and efficiency, clients dressed in appropriate attire in restaurant, sufficient sunbeds at pool, no noise whatsoever, lovely and peaceful. no, overall very good
Hotel was very clean and staff are very friendly. Rooms are spacious (for 2 adults and 1 infant) but room lacked decent helpful facilities such as a decent fridge and kettle (mini bar fridge, microwave and a bad travel kettle provided but it had to be requested) especially helpful when you have a young child. The Swimming Pool and fitness facility are more than adequate, with the hotel very close to the beach with no road to cross and is therefore great for children. We were on full board bases and the breakfast buffet is good, dinner buffet is ok, great selection but if I was to go back I would not take the dinner buffet option. I would highly recommend this hotel to all ages and families and will return someday for a break Not great facilities in the hotel room, no kettle and the fridge was just a mini bar fridge, this make life difficult when with young children. But in fairness to hotel provide everything we asked for after our arrival. Pool area good but there may be a lack of sun bed at busy times, pool bar has a limited menu. Hotel night entertainment is interesting but fine. Hotel is about 10min walk to the "main strip” but that did not bother me in fact enjoyed the walk!!
Friendly staff & cleanliness of rooms and surroundings Food isn't the best
room and service excellent
Very pleased with the hotel- cleanliness excellent, food good, staff helpful, convenient position without being in the centre of Puerto del Carmen. Room fridge (not minibar) and microwave provided. Hotel provided beach towels on a returnable deposit. Closeness to airport convenient - but no noise problems as a result. Only minor things - in spite of the hotel requesting guests not to 'reserve' sunbeds with towels, many still did it - mostly the German guests, I think. For a 4 star hotel, I think the room safe should be included in the price and not be charged at €2 per day. It would be nice to have BBC 1 available on the room TV as well as CNN and Sky News.
Very clean and tidy hotel. Excellent food with friendly and helpful staff.
Very close to Beach and Airport. Well located in the lively resort of Port del Carmen. Excellent Swimming Pool and other facilites and friendly staff. Good food
We liked everything. The staff were great - very helpful and friendly. The food was great - loved the salads ...mmmmmm! The whole complex was great - you would find it hard to find anywhere nicer on the island! n/a
Sun, sea, pool, relaxation, service, everything.Staff ver accomodating and courteous, Will come again.
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
all, the service, the room, and the price/quantily
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
clean comfortable room bar staff, evening meal
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
The peace and queit of the resort and the weather No
animation guy and a little bit animation girl reception staff
Apartments are quite spacious with a terrace and I also had a roof terrace which was good for any part of the day. I was across from Reception so was able to get good Wi-fi connection for my netbook.
Comfortable apartments, kitchen equipped, large terrace.
The location was excellent, from the ease of check in to time of departure we were looked after very well No complaints.
Friendly staff, clean rooms close to beach and shops. Great kids entertainment.
i liked it as it was near the beach and clean. could have no smoking in the bar did not like this as i am a none smoker
Large spacious apartments,very pleasant and helpfull staff...have stayed in Costa Mar several times and it is very close to the beach....would recommend it as a lovely place to stay. The only thing lacking in these apartments is air condition......hired an air cooler but it was not very effective
good pool, good location, near shops and sea, easy to catch the bus bathroom facilities and lack of a proper kettle and cooking utensils
Good value for money, polite/helpful staff, clean, spaious rooms nothing to mention
The location of the apartments was great. Also on checking out, a courtesy room was made available.
We had our breakfast sitting in the sun every morning. NO
very handy. Food very good.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
Quality of Accomodation and facilities
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
the layout of the resort and comfort of the rooms
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
Location in relation to beach - quality of accomodation - helpful staff Nothing
Large spacious accommodation
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
the service was good, clean and nice people. The beach was 10 min walk and the shops also
cleanlinees of he room,pleasant staff,no noise. plastic sheats on the beds, made them very warm.
No Complaints ,happy with everything ,had read some previous negative feedback but it sems unfounded . 5 min walk to Sea , Pools were clean , staff helpful and friendly , I would go back there again. A Kettle would have been nice to have in the appartment and the cooker hood was brokenbut as I was not cookin in it made nodifference . Also just on a security point of view , the cleaner left the back doorbolts open on a daily basis after cleaning and anyone could have walked in or out. W used the safe so no problems there but if she entered and exited the same door via her master key , Iwould have no further complaints.
The staff are friendly. The small bar is run by Danni who is really funny and gets everyone involved with each other.
It was quiet. Pools were nice. cold drizzly showers, small TV, bad food at bar
Good pool bar, friendly staff, nice pools, value for money! cant say fairer than that
quiet, intimate place, nice staff located on the outskirts of the resort, but thanks to that the surroundings were not noisy
staff are gentle not clean and animal in the bedroom!!!
we just stay 1 night. the apt was nice and clean. very good value .
friendly people ,nice and quiet,not far from the beach and shops ,We found it to be a very relaxing holiday and plan to return again in the new year Nothing really.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
Good location. Good staff. No gift shop.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
nice seaview room
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
We selected the half board option and found the choice of food to be excellent catering for all tastes. The staff especially the restaurant staff were very friendly and helpful. The rooms were clean and were tidied every morning to a high standard. When ever I return to Lanzarote I would have no hesitation in staying at the San Antonio again.
facilities and comfort were really satisfactory more or less everything was quitre satisfactory
the sea view, availability of parking space,responsive personnel particularly at the reception desk,close to "l'avenida" ( shopping cntr, restaurants) nice public.. generally speaking, It was a good experience, had a good time there. room was not ready: telephone was not working and could be replaced ( changed) only on the 2nd day+ one light bulb was out ( deffected) + generally insufficient lighting in room.+ door between our room and next hotel room was not locked+ unavailable wireless access to internet.
It was in a good location within Puerto del Carmen Very unfriendly bar staff near the pool area
The hotel is right beside the sea with a beach 4 Km long that can be used to relax on or go for a long walk. The hotel has three swimming pools itself one with sea water, one with normal pool water and the smaller on used by children. The facilities around the hotel are excellent with bar/dining area at the pools. There is plenty of space around pools for people use. Inside the hotel is beautiful with an excellent dining area. There was entertainment there at the bar most night. A small number of staff that were serving food at the pool bar/dining area could have being more friendly.
Informality and privacy old fashioned bedrooms
The restaurant was excellent. We don't normally like hotel buffets, but this changed every day with different themes and "live cooking". Liked the square fried eggs for brekky.Staff very good.Poolside area very good and everything very clean. As is often the case in these hotels the turkish steam bath never really worked and at the end the shower broke aswell. If you wanted tea making facilities in the room you had to pay extra, also to use the fridge, safe deposit and to use the towelling gowns (though to be fair we had a family room and were not charged).For a 4 star hotel this seemed a little mean! Should have wi-fi in the rooms.
Good position, helpful staff, outside area good and ground floor areas good. Room rather cramped and bathroom claustrophobic
Great buffet food and restaurant staff, nice quiet poolside and good size, comfortable rooms. Initial room allocation was not interconnecting, meaning we had to move all our cases to a second pair of rooms. Hairdryer in room was low powered.
Excellent food served by very attentive staff. Very clean everywhere. Lovely place to relax. Great night-time entertainment. Poor choice of Irish drinks in bar. Many Irish people use this hotel and they have only 2 choices of regular drinks-Jameson and Tullamore Dew. The latter is spelt "Thullamore Dew" .
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.