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The staff was generally very friendly. The location is away from busy street and quiet, which I was looking for. (It is not hotel's fault that in room next to ours, some drunken fool got home at 3am and then started yelling into his phone for 30 minutes... Unfortunately, inconsiderate idiots like our "neighbor" are going on vacations, too). Despite my "complaints" below, I enjoyed our stay. If below's issues were fixed I would rate it a 5 star instead of a 4 star. At start of breakfast time restaurant is understaffed, hence one waits for coffee, etc. After about 8am sufficient staff is present and helpful. One thing I did not like is that no late checkout (just an hour later than normal, at 1pm) was not granted, due to "being fully booked". I have spent 150-200 nights every year in hotels (since about 1997) and know that such a request can be honored, no matter how fully booked it is. Check in is at 2pm ... gives staff a full hour to clean the room... I don't remember the last time when a late checkout request has not been accomodated. Wifi in room is too slow. Charging 60% MORE for airport transfer than a (clean) taxi (800 baht vs 500 baht) is a little unreasonable, I think.
Location was excellent, in the middle of shops, opposite the beach. Price can be bargin down a bit. Pool was a welcome facility to cool down. Not enough towels at poolside. Attendant does not replenish enough ... disappears after certain time in afternoon. No hot water at times, like in the night .. as though hotel switches off after certain time.
The staff was very friendly, the rooms were cleaned every day with perfection. The hotel is located near everything you could possibly do. The pool service was very fast and on point. Breakfast was not bad in comparison to other hotels. Recommend the french toast. Air con needs to point higher, It was directly on us and as a result we got a bit sick on our second day.
the food and the staff at the restaurant customer service very poor and not bothered as it was not peak season yet (that's what the manager told me when i asked why the thai massage on site was not available), shower not working properly, no complimentary toiletries nor minibar as stated, not at all what it looks like in the photos!!!!! very disappointing!
Bad hotel, staff not kind at all, swiming pool and rooms were dirty!!! And they charged our credit card twice!!!
location only! The room was totally awful, the service was bad as well. We ordered 4 night and stayed only 1. They charged my bill in advancewithout permission and it took more then a month to get the money back.
Location was pretty central. Room/grounds were only okay. Staff seemed rude and like they distrusted you. Definitely didn't make us feel welcome.
We chose this hotel because we liked the location that appeared in your webpage. Our surprise was that the real location is not the same that appeared in the web. You should change the location in internet as soon as posible to ensure no more mistakes. The correct location is north of the Hat Rai Leh East, not in Tham Phra Nang Nok, the best beach in Railay. Thank you. Loren. We didn't like the location
Nice location near the water. Good restaurant. Large, clean rooms. We paid for breakfast every day, but they did not have an alternative option when we had to leave earlier than breakfast was served one morning.
nothing! the room was old and dirty!
Staff were the nicest i have met in thailand, definitely value for money!
The rooms were excellent quality, great amenities provided and very clean. The pool area is absolutely beautiful, better in person even than pictures. The included breakfast had a lot of options. It's not in a walkable area but they do offer shuttle service every few hours. There isn't a spa onsite but they do have a relationship with a local spa that will pick you up & take you back. I saw massage tables near the infinity pool so maybe they will have it on property in the future.
the breakfast is very por and the meals at the hotel resturant is poor too the staff told us one day that they dont have any kind of food so that we had travel to aonang to eat dinner
Good atmosphere. great setting Getting to the rest of the bay...hard to reach through rocks at low tide and hilly path at night with a torch!
Rooms were clean and close to the beach, but very simple Again, the decór could be a bit better. Facilities were not very extensive. Safety deposit box did not work properly. Breakfast was ok, but with little choice.
scenery, monkeys, rock climbing watching. location access by water only; left you at mercy of long-tail boat operators. poor access: at high tide, hop over the side 'at' the beach; prepare to get wet to the crotch. at low tide. hop over the side some 50 yards from shore and trek through rock and mud; don't wear good shoes. Area pretty much shuts down 10 PM; can't get a meal anywhere after that & bars very quiet - too quiet.
Boat trips to the islands, and snorkeling Disappointed that the beach was so rocky. Had to walk round or get a longtail boat round to Railay
The room was lovely, and if you like rock climbing, Tonsai beach is definitely the place to stay. We had a bit of a surprise when we returned to the room at about 3pm to discover that the power was shut off and would not be switched back on until 5pm. Thus... no air conditioning.
The hotel is surrounded with nice steep mountains at a small beach. good destination for climbers. You can only reach the hotel by expansive taxiboat because it is enclosed by steep high mountains and this not mentioned in the hotel description. The water in front of the beach is not suitable for swimming or snorkeling because of the polusion and sharp rocky bottom.
the cottages were very beautiful and clean. the scenery, food, people at the hotel were just amazing. Would love to go back...
Location - if you're in Ao Tonsai, this is the place; friendliness of staff; front office personnels speak very good English & are very helpful They forgot to clean the room 2 days out of our 5 days stay
Fine choice for a stay in Tonsai. Nice and calm environment with supportive staff. Be aware that electricity is only available from 5pm to 9am.
Everything... Omg the staff was amazing.. and our deluxe room was massive and really clean.. it comes with a big balcony. They upgraded our room for free (ok it was low season but still for free).. good restaurant and great breakfast (freshly made) Nothing
Everything was amazing. The staff was so great. The service was amazing. Location was perfect. Nothing. Everything was perfect.