Room, breakfast & free parking Internet was the worst I have ever used anywhere & not just in the room but through out the hotel. We were there for a couple of days & speeds were 0.8Mbs down & 0.02Mbs up with most pings dropped or latency above 3000ms! Terrible internet,unr
Location, Cleanliness, Friendly Staff, Leisure. Restaurant was abit overpriced for what they served.
Location, comfort, good service.
Location; value for money; fantastic receptionists - very helpful and friendly Inadequate lighting in the room (room 741); and curtains did not shut completely.
The location, which is really excellent. My husband upgraded my room as a surprise as this is the first trip I had away from my 1 year old baby twins. The staff were supposed to mention it but no one did. He had to tell me himself he upgraded the room to a suite.
Large room, comfortable beds, convenient to train station Bathroom was oddly shaped (uncomfortable toilet)
Good service by proffesionals, the location, the smile. I should nt mentioned it , but i found a little bag of sugar that was already used in my coffe set.
Kids stay free! The staff were very friendly and accommodating. The rooms are spacious and very clean. We were given discounted tickets to Acquatopia next door, which we thoroughly enjoyed. Although the hotel is near the train station, it is a quiet hotel. The neighborhood may appear to be at first less than scenic but it is very safe.
The location was spot-on The way too loud live piano-music in the lobby/restaurant. Very annoying.
The location and the size of the room. Opening hours of the pool and sauna were too short
Good business hotel with good facilities and location
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
No free wifi in the bedrooms
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
A friendly environment in the heart of Antwerp with all comfort.
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
Staff were competent, helpful and genuinely friendly.
privacy, quiet, central location shower broken. Towels had holes in them.
Very good breakfast. Cleanliness. Good bed Everything OK
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
charming staff Airco not sufficient and too noisy (room 701)
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.
The room was very clean and cosy. The hotel has a very central location.
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
Breakfast The smell from the sink in the bathroom.
Having a nicebed in A'pen Breakfast, to crowdy at one moment
more than adaquate, look forward to future stays.
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
The breakfast buffet is fantastic.
The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
roomservice, parking, breakfastbuffet matras of the bed
locations is excellent, good value for money with certain exceptions for 3 nights garbage was not taken out, coffee and tea in the room were replaced only after we requested, dirty glasses were left or taken without replacement being left - no eye for details.
This is my second time at this hotel, the location is excellent, the rooms are huge, clean and fresh with big windows for natural light, staff are very friendly and helpful. I would definatley reccommend this hotel for your trip to Antwerpen.
Hotel is very close to the main station and to the city centre The internet was shockingly expensive! 10euro/hour or 17euro/day! Also my room was cold, there was no shower curtain, burnt out light bulbs. The staff didn't seem too bothered to change any of that.
Perfect location, right in the centre of Antwerp, 5 min walk to the Central Station and the Coach Station. Great for a city break. Room was literally huge, even with a couch. Check in is quite late, had to wait till 1pm for my room.
spacious room dirty, old and run down bedding and furniture, noisy
break fast t.v. chanal
Good location at city center. Excellent breakfast. Spacious room. Cold room. Not very tidy room.
Perfect location, spacious rooms, good rates.
It was dirty and old, poor maintenence
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Good facilities, helpful staff Lighting in room was too subdued
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
location ideal for meeting with easy out-of town access and parking not ideal if for leisure stay
Pleasant staff and comfortable room
The location is good. The room is too small.
confort and design breakfast
Public transport to town center is easy Swimming pool & Sauna Promised safe in room unavailable Secure parking is not free as was advertised
Friendly personnel. The breakfast was very good with alot of choice. I had booked 2 rooms, but when we arrived, only 1 room had been actually been reserved. It took quite a while before a second room could be arranged as the hotel was apparently full. Finally after 20 minutes, a second room was given to us.
Reservation was for a "king" room - that was not available upon check in we were told - they only had "queen" available Why make a reservation when they cannot provide what is reserved?
Good value for money. Breakfast was very good. Free parking right in front of entrance. Video on demand abusively expensive, location a bit too busy with cars everywhere, public transport to city center not so good
I really liked the lobby and the reception design. The rooms are old style and not suitable with the new lobby
Very friendly and helpful staff at the reception, spacious and well-equipped room Outrageous breakfast rates
staff were very understanding and wanted to help you all the time i would use the hotel again in the future fantastic hotel would recommend anyone to go there good value for money clean tidy hotel thanks very much
Staff were very helpful and welcoming and the om was very clean and understated. n/a
Not a four star hotel
Location near Haven was just where I needed to be. Price was great value. In room internet didn't work. Staff was helpful, but couldn't solve problem over the weekend. Free Wifi in the lobby worked out fine - but for a business trip, it would have been an issue. They offered to move after the first night - so the staff dealt with the problem very well.
Good clean Hotel, short distance to City Centre and near to Boats
Convenient location, comfortable hotel, good breakfast buffet included in price Two favourite TV stations, previously shown, had been lost and not re-tuned in - "Vitaya" and "Jim"
It's a basic hotel. All basic hotel services are available. I liked the free WIFI. On arrival, my reservation was not found. We had to stay at a smoking room with two separated beds. The smell of the room really got to us. My girlfriend couldn't sleep and had a headache the next morning. Only after threaten to leave we were offered an other room. This experience had a negative effect on our opinion of the hotel.
Secure on-site parking was welcome and good value. Rooms had air-conditioning. Ice making machine in lobby. Overall excellent value at weekend tourist rates.
The bathroom is really wel organized, I loved the door system. And the location is good beteren the center and the highway
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
Proximity to centre and zoo. Parking took a while.
It is good location every thing was good except advance booking information wass npt available
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
Friendly staff, in the centre of town and nice price.
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
quietness at nigth,enabled a good nigths sleep. poor parking facilities ( parking in surrounding streets )
Room clean and comfortable, breakfast good Difficult to find, rather a lot of traffic noise
It all looked well taken care of and I enjoyed my stay for that night. We didn't have any hot water in the evening OR in the morning.
Very helpful to foreign guests. Eager to help. Needs to update the wireless internet system.
Easy parking, pleasant staff, reasonable location if you have a car but inconvenient if you are on fott General standard of the room was terrible. Shower screen missing, hair dryer broken, most light bulbs not working, old food wrappers from previous guests left under the bed, no airco, overlooking neighbours toilet, water stained walls and peeling wallpaper. Generally very shabby and looking very very tired
Within walking distance of where i had to be.
location service very poor hotel very tired - stayed there about 2 years ago and it was good.
big room, wifi, parking, breakfast no coffee maker in the room, the heating to low
There was one working, she was nice, but had to do everything, Check-In, the Bar, Check out, the Breakfast. a bit much for just the one ! The room, was pretty run down and in need of a refurb. Large stains on the walls, ceiling and carpets. Bathroom was ok.
The staff were very helpful and friendly
the staff were pleasant helpful and efficient,the rooms were clean and the breakfast was good
close to train station staff seemed to not be familar wit the city/restaurants/cafes etc
The location was central but quiet and the breakfast was really nice. Staff were very nice and bed was extremely comfortable. Room was a bit small.
the room was extremely comfortable, clean and modern. Great location to get too from the train station and to get around and see the city. i dont think the breakfast was very good, selection was quite limited.
network is good, the cocomat is good ! nice staff and the good furniture. I was relocate to a room in ground floor, it's a bit cold in the room, and I prefer to stay in a room that was spatious and more intimacy.
Very good service, very nice lounge in the hotel Bad wireless network in the hotel
The Sandton is very close to the train station, it is clean, and fairly comfortable, though perhaps a bit sparse. Staff is very friendly and helpful, and breakfast was larger and offered more than the typical continental breakfast in Europe. A number of restaurants are within a block or two walk. Hotel is on the edge of the diamond district, and not on a particularly picturesque street. Old town Antwerp is a walkable distance, but it is not close.
Nice staff and room.
The location is excellent. Easy walking distances to everything: the shops, the old city, a wide variety of places to eat and the amazing central train station is so close. No need for a taxi when checking out. The staff were extremely friendly and willing, nothing was too much trouble. The breakfast buffet was plentiful and fresh. The beds were indeed very comfortable. Combine that with the very quiet rooms you can guarantee a peaceful nights sleep. I would have liked a better wardrobe than the bookshelf type and would have preferred not to have to ask for more coat hangers (only 3 between 2 people). Housekeeping brought more and replaced a lamp within 1/2 hour of asking. Overall - great place to stay. Our choice on returning to Antwerp.
The room, clean and with everything necessary, although small. The possibility of having breakfast and checking out as late as 12:00 on weekends.
The food was very good and the staff friendly The cleaning staff were quite rude
Simple Charged us more than the price we booked for.
Good, quiet, friendly staff, free parking, not luxury, but all necesssary, good price/quality ratio No
The crew gives my an informal feeling with I appriciate. The rooms are not so big and I prefer a wider bed. The stairway need a new paint and a second elevator should be optional
Kind reception staff, free parking and a tram stop 5 min. away A bit run out, not disturbingly though.
quiet place, restaurant cleaning staff behaviour
Good food service/buffet. Small room, but pretty good-sized for a European hotel.
Helpful staff, easy access to city Small room, very hot
Location rooms are slightly dated
Cost. Restaurant good value for evening meal and breakfast. Pleasant staff. Bar service a little slow (but OK).
Location to the centre During my stay, the internet was not working in the room. Just a temporary glitch, but the main issue is the centralised air conditioning... the hotel will either be too hot or too cold for some people, and it cannot be set to give individual temperature zones
nice large rooms, kosher breakfast available! street not too nice
quite place, but close to the center, clean and renovated, discreet.
Great locaion, Comfortable Room and Good quality breakfast. Great value for money
Excellent location--8 minute walk to Central Station; Clean, modern room with excellent internet access in the room; friendly, helpful front desk staff.
proximity to centre of city rooms looking a bit tired
value for money
Excellent location. Just round the corner from Diamond Center, and only 5min walk from the central station.
central location for sight-seeing and station small lounge area with no bar
comfortable hotel, relaxing stay, breackfast good selection, good deal!
We loved staying in this hotel: it's central, beautiful, clean, great breakfast for only € 9,00, the room was big, clean and comfortable as well as the bathroom
The curtains were white but looked soo dark as though they were black. Not very comfortning to see such things Look above. Also the restaurant. Why must we pay 15 euro per person to eat a breakfast that should have been a quality of a 5 star but was that of a 2 star. Not a good thing at all to force people to pay and then serve them ....
very nice hotel for a good price Reservation confirmation was a bit late, so we were not aware about the fact that there was no parking space available
The Plaza was excellent in every way. Spacious modern room, excellent breakfast, really nice staff, very helpful, spoke perfect English. Breakfast very good also. Oh and I only paid 45€ - not sure if that's normal but it was really good value! The only thing some people might not like is it's located just outside the city centre - probably 10-15 minutes walk to the edge of the centre. This wasn't a problem for me - I had my cycle and took less than 5 minutes!
your buffet breakfast is excellent! my tv did not have a remote
Wifi very weak connection
Excellent hotel, great staff, breakfast only € 9,00 per person. We had a lovely room on the 8th floor with a big terrace and a wonderfull view over the city. The easy chairs and the evening sun were perfect for a drink before dinner.
Friendly staff. Decent breakfast. Hotel not too large. Easy access from airport.
Nice huge room
I arrived without advance warning around midnight, reception and check in is 24 hours open.
The Banks was an excellent little hotel, perfect location, very funky rooms which were even an ok size, nice helpful staff, very nice breakfast included and great value for money. Its new and seems not quite finished yet, but no major construction going on just small things. Very highly recommended, if you want a nice cheap Design Hotel in Antwerp.
Good breakfast helpful staff. Improvement for the room stated above
The hotel is need and very modern--clean, comfortable bed. Flowing coffee. Close to the center of Antwerp. No telephone service in room! I did got my receipt when I left early on Sunday, Sept 14 because no one was manning reception early. But I already paid my bill upon check-in.
The breakfast was nice and the complimentary evening drinks were a nice touch Unfriendly and unhelpful staff. The room felt a bit like staying in a multi storey carpark. There was no ambience
The Banks Hotel is well-situated in the city center, particularly for those in town for a fashion industry related trip. Also, there is a coffee/tea machine in the lobby that is self-serve for guests, and a complimentary happy hour + tapas from 16h30-20h30. The hotel lobby closes at 20h30 and from that point forward, guests have to enter through a side door by swiping a badge-- it works fine, but is not the most hospitable move for a hotel of its stature. The rooms have an industrial aesthetic which is appealing, though the lack of color makes it feel a bit 'cold.'
Good location in central antwerp, but quiet. Good parking nearby. Had stayed at the hotel for some business trips in the past with postive experience. Decided to stay on family weekend, however would not reccomend this hotel for family! Was made to feel quite unwelcome by the staff, the room is far too small for a cot, (we are unable to move) and the terms for costs relating to the hotel providing a cot were not at all clear and the hotel was completely un flexible around this. Also we paid extra for a top floor room. Website gave impression that this was giving some advatange, but there was absolutely none - Do not book this option. Overall dissapointed.
I really like this hotel and would love to give it a rave review. The rooms are very nice, but sterile. A simple fresh flower would help. The hotel lacks the perfect balance between what it wants to be and what it actually is. They have a night entrance and no evening personnel. I felt a bit uneasy with this. The air conditioning unit started leaking water in the middle of the night. Sadly, it is a very impersonal experience. I feel it is priced a bit too high considering the lack of amenities and services.
The Location, the free dinks buffet during happy hour. Small room and transparent (glass) wall between toilet and sleeping part of the room.
The staff was helpful and eager to please. The room was clean with a good view of the city. The hotel rooms has no television or internet access. It was a little too modern for my tastes. The price of a 'suite' seemed too much considering the room.
they could have done more with the rooms. Concrete floors and ceilings are not very appealing to me. Also you should not save money on beds. They could have been better quality so as the sheets; We paid 135 euro a night so you would expect better quality.
Location, design, details, lovely breakfast, space, light, kindness of the owner and lovely products too. Suggestions for improvement: shower curtain, long mirror, better isolation of windows, extra bin in the breakfast area, music hi-fi, hangers for shower towels, couple of bathrobes.
Very crean room with completely novel design furniture. Better services with warm and kind hospitality.
Home @ Feek had a very nice room, friendly staff, great breakfast and was located ideally.
Good location for the city centre, shops, museums and restaurants. Very comfortable and clean. Excellent breakfasts.
The room gave us lots of ideas and inspiration´s! Great place to start a holiday, defitinely gave the scapeaway.
Excellent service. Superb breakfasts. Friendly and helpful hostess.
the shower and bed are great!
Good Hospitality and Comfortable Stay. -Far away fromt he central station about > 10 minutes walking and difficulty in finding the place (Bed & Breakfast) not a hotel.
Great location and a beautiful room.
The room was clean and the quality of the furniture was excellent with hospitality.