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Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
Location Scruffy corridors and dark bedrooms
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Very relaxed friendly atmosphere
Check in/ out not very efficient
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
The location Furnishing of the rooms
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
NH is the ground zero for Amsterdam
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
The location and the quality, cleaness of the hotel
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
WiFi did not work in my room (signal too weak) but worked well in lobby
Excellent location, 3 minute walk from Amsterdam Centraal
The attitude and helpfulness of staff was very good. Cleanliness and presentation was good The location suited us very well The breakfast room was too much of a crush and could have been laid out better. The afternoon coffee and evening bar facilities were given low priority.
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
location, nice hotel
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
The staff are excellent I do Think Ther price is high
breakfast and location no air conditioning also step to bathroom
i found it very nice andthe staff were very helpful also the breakfast was lovely
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
excellent location, staff, breakfast, great rooms no
friendly staff & excellent buffet breakfast no room service
Location and late breakfast No tea/cofee facilities in room
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
The staff was very cooperative The room was very small
location, staff customer service I had to go home early!
I like the location, the services and the cleanliness of my room. The room was reely small.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
Very central location, a few minute walk from Dam square. We had a superior double room, which was spacious and very nicely finished. The bathroom was also very nice. For breakfast, there is a wide range available - cooked, pastries, breads, fruits and yoghurts etc etc.... Room was located on the ground floor which meant it was a little noisey - but you can't have a central location and no noise!
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
Location, freindliness of staff
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
Great view overlooking the Singel Canal Friendly atmosphere Brilliant location
Location, Lounge, Coffee and goodies at reception Beds hard
Location, interior design, breakfast, coffee/cakes, most staff Poor window, let in a lot of street noise, with what we paid for 2 nights (c.€380) they could buy a double glazed window (about 4 ft by 3 ft) which would be a big benefit for future users of the room. While most staff were friendly, the receptionist we mostly dealt with was businesslike/efficient rather than friendly. (my wife might use different words!)
Good location. Not very modern. Adds 10 years to your life. People 50+ loves it I guess...
Well situated hotel with friendly and helpful staff. Reasonably comfortable bedroom, although small. Nice clean and well appointed bathroom. Hotel bedroom was rather small and paintwork on windows peeling.
Cosy, friendly staff. No problems no free wifi
Everything was excellent. Beautiful old world charm, large spacious room, staff was outstanding in every way with help on questions, places to eat and see and making reservations. No
Loved the hotel and the staff were incredible. Will always stay there in the future. Room are small but beautiful. Rooms facing the canal had very little storage space.
The rooms were very nice and clean. The breakfast was excellent. The staff was very kind. My brother lives in Paris and is recommending the Hotel Estherea to any of his friends/associates who are planning to visit Amsterdam. The bar wasn't open until the evening. I would have liked to have a cocktail after I checked in...but there were plenty of places around there to have one - so it was not a big deal.
The beautiful classic design interiors. The room as well.
The excellent staff and our gorgeous apartment to which we were upgraded Would not include breakfast again; though lovely and convenient it was very pricey given the area. Otherwise a perfect stay!
Hotel helps for every question asked and answers all in the perfect way. No dislikes.
Cleanliness, wonderful architecture and interior design, polite and proficient and friendly staff Nothing. It was perfect
Beautiful and comfortable hotel , Great helpful staff everything was great
Great location, helpfull staff, nice interior, cleanliness, convinient bed, complimentary water and sweets every everning, channel and garden view, etc. - everything! To escape any delay connected with checking out the next morning, I was proposed to settle the formalities in the last everning.
While walking in the streets on a cold, windy, snowy, rainy day, the thought of going back to the hotel was pure happyness, as the hotel is so warm and cozy, It starts at the reception, continues in the corridors. Even the pool is warmer than all the pools in other hotels, I used it in the morning before breakfast and before going to bed at night. The extensive opening hours of the pool are a big advantage. The breakfast is the best I travel a lot, stay in nice hotels, none of them compares to this one...best juices, best fresh fruit, best bacon and eggs, best waffles. I loved the hotel tour, especially the wedding chapel and the other room with all the wood sculptures. I also liked the library with the fireplace. Everybody was extremely f I would have preferred a smaller and softer pillow
disturbance during stay in room
Absolutely first class service. Could not do enough for you. Extremely comfortable bed! -
The service was great, if I can afford to, Ill stay there again.
I hated to leave. Staff and facilities were outstanding. Room was beautiful and luxurious.
Hotel staff was more then nice and helpful For a "Junior suit" (as booked and paid), the room was too small
Atmosphere No curtain in the shower
friendly staff nothing
This was a fantastic place to stay. I would recommend it highly. Convienently located near the train station and cruise boat landings.
Nice location The room was reported as superior with queen size bed, though in fact the room was 6 sq.m. with a tiny bed.
The location is great. It's near to the train station and to the dam. I needed to laundry a pants and, despite of the price (expensive), it was very good. There was a nespresso machine in the room. There wasn't a breakfast. The room is small, but it was ok for two people.
Location was fantastic, very close to main shopping areas. Also, lots of pubs and restaurants nereby and within walking distance of everything.
Lady at reception was very kind give us information about where to go. They also keep our luggage after chekout for a few hours. You fill yourself safe there.
Good location close to an event we were attending Television service limited and very poor reception. Shower was a bit low and cramped.
The free use of PC and Internet access in the Swiss Office was great
The hospitality of the staff the entrance of the hotel. you need to walk a distance to enter the hotel on the main street
Clean, quiet room the fitness room is extremely basic (2 slightly outdated machines)
Just about everything
The location was excellent and the superior room was of a very high standard. I had to pay the "Amsterdam City Tax" when I checked out, when I booked the hotel the documents said it was included in the price.
Nice hotel. Very well located. The cost for Inet is too high, as well as the cost of the breakfast. But it's a free choice!
nice staff very polite
Great location and good value
staff and service nothing
very good location
Very good location, just off Dam Square.
The location was excellent and the room tidy and clean. Sometimes the room was rather hot and we could not open the windows. The bed felt like it was tilting slightly to the ground??
We loved the location. It was excellent. Close to Dam Square and to the railway central station. We could walk everywhere. The reception staff was nice The room was very very small. No closet for our clothes. Just a tiny narrow and short place to hang a few shirts. No place in the bathroom even for putting a towel while showering. The WiFi didn't work for 95% of the time.
Obviously, one of the best locations in the city since it's ridiculously close to Dam sq After reading quite a lot of reviews talking about the size of the room we got to the hotel a little worried. Well, either PVC has different room sizes or some of those critics are completely exaggerating. the room we got might not have been luxurious, but it was far from tiny. Quite perfect for people who want their hotel to be close, convenient, nice and cosy. The staff, btw, we're extremely helpful and always smiley. FREE WIFI!!! Cleaning rooms is being done partially and irregularly The bathroom had one kind of liquid soap for everything(hands, body, shampoo) also, there was very little of it. Our reservation did not incl. breakfast which also increased expanses.
Location: near Dam Square, but not close enough to hear noise. Friendly staff. Single room was a little small, but manageable.
very friendly staff.
Great location. Friendly staff. Clean.
Staff is friendly and professional Hotel location is superb! Matress of the bed was old and needs replacement Hotel can be cleaner for a 4 stars
location smaller rooms. beds wasn't comfort. tel in the room didn't work and I didn't even got suggestion what to do
good location in the city center overprice for such small room, stinky room small bathroom front desk ask us for 50 euros deposit at the check in with poor explanation why they take security deposit this hotel shouldn't be call 4 stars is deserve maximum 2 stars elevator such slow and small that barley feet ours luggage and us. we do travel a lot in Europe and south America and we never had such bad "stay"
clean hotel WIFI is absolutely HORRIBLE. you would pretty much get no wifi in the room. you have to go to the lobby to get SLOW wifi.
The staff was friendly everyday, helping to make reservations and directions. We had move rooms after 1 night and they were accommodating. The worst thing about this hotel is that you can hear even the slightest noise from the rooms up above you. I got woken up almost every night by people coming home from the bars at 1 or 2am. I thought it was just loud drunk people but after changing rooms we could the people above us again.
The staff was the best. Helpful in all instances. Great location.
My single room was tiny. It was impossible to see the television from the bed. In the evening, the lobby turned into a very crowded and noisy nightlife venue. Because of the crowd, it was difficult to get in and out of the hotel. Would never stay here again.
Great atmosphere Small bed
Cannot say enough about how great our stay was here! We extended our stay by a day we loved it so much. The prices were very reasonable. They checked us in 2 hrs early with zero hassle. All of the room supplies were included. While not exceedingly spacious, everything about the room and hotel oozed modern style. There was interesting literature on the shelves. The beds were clean and comfortable. In the lobby was a hip restaurant with delicious and affordable faire which we frequented almost every day, and at night became a popular bar until 1 am. There were many other places to eat, shop, or stroll past from the Hoxton's central location, but it was far enough removed from the main tourist areas to feel somewhat local. I would recommend this place to anyone except maybe those traveling with children, as I believe they had to "cheat" to fit us into a single room, and we are smaller than your average humans as it was.
Good location. Really central. The hotel staff is helpful as well. The hotel room is a bit small, though the basic necessities is there.
The location is ideal if you want to be right on Dam square and close to the main shopping area. The bathroom was modern and smart, if not very small. If I had been travelling with a companion however, the glass door would have been a problem. The room was small, and whilst supposedly a non-smoking room, still had the smell of stale smoke. I booked all non-smoking rooms for the group I was travelling with, but some had smoking rooms. The rooms that faced onto the main street were very noisy with the trams directly outside. I didn't think the hotel was good value for money, although speaking to people who had stayed in other hotels for the same price, it sounds like it was the better of a bad bunch! It is easy to get around in Amsterdam so I would recommend looking for a smaller boutique-type hotel that may be slightly further to walk, but gives a much better standard for your money.
the hotel is below fair standarard compare to the money i have paid hence i could not see much to say that it is good (one example I would like to bring here that I reserve smoking room but when I checked in i could not find it avaliable!!!) overall hotel stanadarad is below 4 stars
It was located at the town centre, the staff were great and helpful, room where clean. The bathroom door was frosted glass, therefore you get no privacy, the walls are bit thin you can hear the rooms next to you.
The hotel is within walking distance to most of the major attractions with tram service right outside the hotel. The hotel was extremely quite despite being right on Damrak. The walking directions from the Amsterdam Central Station were not clear enough. I would request adding how to get to Damrak from the Central Station.
It was very convenient to all the museums, entertainment and shopping. Lots of restaurants and eating establishments close by.
The location of the hotel was fantastic, it was so quiet I could sleep with my window open at night - a rarity in Amsterdam! The toilet was half under the washbasin as the bathroom is very small.
Strategic location in the heart of Amsterdam. Friendly and helpful front desk staff. Front rooms overlooking the main street are quite noisy, especially at night. This could be largely overcome by double-glazing the glass in the windows/doors.
The best thing about this hotel was the location, which was excellent. My only criticism would be the size of the rooms.
staff cleanliness, old bathroom, dirty old carpets all over the hotel
it was close to everything in central amsterdam which is a bonus less walking breakfast could of been of a wider range to suite more traveling people
very convenient location, clean, secure no problems
Location, design and decor of the rooms I enjoyed everything and can not fault anything
Lovely hotel, perfect location. The showers in room are glass, with limited frosting. So if you are with your couple then great, or close friends, but if you are sharing with someone you are not so comfortable with these rooms maybe a little "revealing" and slightly uncomfortable. Personally I didnt mind,
The security use of key cards for all access including lifts.Felt safe.
I liked the newly renovated Star Rooms. I also liked the location of the hotel. There were many aspects I didn't like: - in room 601 (I stayed there between October 5-October 10, the heating was not working. I asked the reception staff to fix it, and they said the automatic heating system has some problems and there' nothing they can do about it. - I had another reservation for October 11-13. I annouced reception at check-out on Oct 10 that I will be late (around midnight) on October 11. When I arrived on October 11, they gave me a smoking room, which was impossible to breathe in. I asked for a non-smoking room and I've been told that there are no more rooms left, because I arrived very late. I found this offensive, as I announced the hotel two days before that I will be late, not to mention that I also left my luggage in the cloakroom. - after long talks, however, I was given a non-smoking room, with twin beds. It is the worst room I've ever been into, 301, it's like a coffin. Take my advise and don't offer it to other clients ever again. Also, this room was cold, as the heater was barely defrost (after turning it to maximum).
The staff was very accomodating. The rooms were clean, and even though our room was on the busy street, the windows were sufficient to keep out most of the traffic noise.
This hotel was in a great location and had very friendly staff. The room set up was a little strange. The bathroom was all glass and lacked privacy. The bed was also placed strangely with the foot of the bed against the wall. This was a very clean hotel, and one of the most comfortable beds I have ever slept in.
Nothing Thought the hotel was grim - view from window a corrugated iron sheet. Room dark and unwelcoming. Bathroom very small with sink outside the bathroom. Lift was dirty and smelled like a toilet.