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Modern decor. Friendly staff. Excellent breakfast. Internet didn't work at all from my room
The person manning the front desk ( Chad) during check in was very professional ,courteous and helpful. the room layout and shower are excellent. We missed breakfast
I absolutely loved my stay there it was amazing overall
The room was spacious and recently remodeled. It was a great value for the price.
Great service; staff is friendly and make sure you are enjoying your stay. The eating area for breakfast could use a few more tables. Double beds seemed too small.
Staff was nice and friendly! Only stayed one night to get to my very early flight next morning. Very comfortable room and very clean!
Size of room, airport pickup, large TV, help with questions
Large room. Comfortable bed. Not the room we reserved. Told sold out though our reservation paid for and our sheet clearly showed room type. Sheets never changed during 3 night stay. Used cups and glasses not removed by housekeeping. First night, no toiletry products in room. Housekeeping substandard. All else great.
When we checked in we were given a handicapp room which we didn't reserve. We also were not impressed with the morning staff. Our shuttle was late to the airport because we had to hunt down staff. The person driving the shuttle would not buckle their seat beat so an alarm went off every 2 minutes. Next time we will look for places elsewhere.
Nice clean rooms comfortable beds Noise from construction
Friendly staff, awesome room for the price. Breakfast was amazing!
Great hybrid concept. Upscale accommodations with limited services served our purposes at a reasonable rate.
quiet non congested traffic close to downtown room are smaller than usual
Clean room, friendly staff, decent complimentary breakfast
Sketchy neighborhood felt unsafe leaving the property at night . Pool had very imited hours. internet strength was up and down
He let me sit in the lobby while I found another room They did not have a room for me
Staff was helpful in getting us in promptly, and supplied us with information about getting a dinner meal-it was late, we were hungry and there was no place near by to get food. (We ordered in Pizza which was good and came in good time). No place to walk near by. Chair in our room was broken.
The room was clean and neat, bed was comfortable. The meal was a good start for my day. The number of power drips in the room. I realize this is a older buiding they was built when there was not electrical device we have now a days. I requested a room off the front desk and was put in a room 1/4 way down hall, I have lung problems and require oxygen the futher I have to walk I run out of air.
Beautiful indoor pool n spa
Our entire stay was good. Staff were very friendly and helpful. They made us feel very comfortable and welcome. Our stay was very good there wasn't anything that we could complain about.
Staff were helpful & friendly. Clean, comfortable room. Had trouble connecting to WiFi in our room. Connection was good in the lobby, but spotty & sometimes unavailable in the room.
Cheap. Comfortable bed. Nice view. A hotel way past its prime, with staff that seem overburdened. We were first sent to an uncleaned room--unmade bed, trash, etc. Our second, cleaner room included a live cricket on the bathroom sink.
Clean rooms, good breakfast, friendly staff The heater in room 220 was so loud that I had to wear ear plugs to sleep at night.
Good price not s bad location Room was on the freeway side and there was noise all night, the breakfast was all carbs
location Old, dirty
Service was great. The rooms were clean. The view from the balcony was awesome. There were people partying close to our room and woke us up with their loudness.
One nice person at the desk Every thing
Bed and linens were comfortable, room was fine. Nothing fancy, but well-equipped. Breakfast had real cooked eggs and sausage (and I think a waffle machine, but I didn't look too closely), not just the all-carb except hard boiled eggs breakfast you get at similarly priced hotels. Front desk was fine. It was a quick airport stay for me, and was everything I needed with no complaints. I personally don't like all styrofoam and paper products at breakfast, no real mugs, so you can't heat up your milk to go in your coffee, but I realize that's a personal preference. Next time I'll bring my own mug and it will be fine. And the clock and lamp on one side of the bed seemed to be unplugged, but I didn't have time to deal with it and didn't need them. These are small things in an overall good economy hotel. Not fancy or terribly up-to-date, but very functional, clean and solid.
Great staff.Took the shuttle to the zoo.
Super comfortable bed. Clean room. Great bargain! Room smelled a little smokey. Nothing a little perfume couldn't fix.
Clean Thermostat was not working properly in room. Room was freezing. No extra blankets in room. When I called for one they gave me one but charged me $7. Horrible
We went to this location for a weekend vacation. We showed up later in the evening to check in. The front desk person advised me that I was going to be in a smoking room and asked if that was okay. It was not okay so he upgraded me to a NICE suite..... I really got a bang for the buck! The room was clean and also the breakfast was really good. The only thing that was bothersome is that the last day we were there the hotel ran out of towels and I had to dry myself with my wife's wet towel. Otherwise we didn't spend enough time at the hotel to have anything really bad happen. Ran out of towels.
great breakfast, helpful staff. in the hallways the carpet smelled old and the smell was being masked by too much carpet freshener.
Friendly , helpful, courteous staff. Good breakfast, kept food full .. Very good variety. Nice, comfortable .. Construction going on but did not interfere with our stay. Visited with our long time friends in lobby and nice visit. Lobby couch a little dated but they are in the works of improving and upgrading.
Very convenient location, near airport. Good amenities for the price. Nice place to stay if you are looking to get to the airport bright and early!
This hotel is wonderful if what you want is very clean rooms and bathrooms, very comfortable beds and linens, wonderful staff, free airport shuttle, ample access to a computer with printer - all this, and probably more that I am forgetting - at a really great price! A special shout-out to the Front Office Manager Tim Martinez who is really excellent at his job! If I come come back this way again, I'll be definitely staying here again. There wasn't anything I didn't like - this is a place that checked all the boxes for me!
The room was clean. My room was right across from the laundry room and it smell of cleaning chemicals. Also the hot tub was not very hot.
Location, convenience They advertised a small gym but there was none at all. Their smoke free rooms are upstairs to their smoking rooms and they smell of smoke. Couldn't sleep there. Left for a different hotel. Staff was understanding.
It was convenient to the VA Hospital and the airport. I always stsy here when overnight lodging is needed before or after a flght. Bed was comfortable and room spacious and clean. My top sheet was threadbare and i could feel the uneven floor that creaked and moaned when the walked on it. A few upgrades would improve my rating. Upgrade the bedding and fix the flooring. Perhaps new carpet and baseboards. An added value and convenience for little would be to install USB outlets throughout especially at the desk and nightstand
The shuttle service was great. I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
Loved the staff and their attentiveness. Surprised they charge for wifi, breakfast, and all that jazz.
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming! Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
Room are up to date and clean
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport. Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
access to airport.
Excellent staff. Breakfast was a bit skimpy.
The staff was incredibly friendly and helpful with any of our questions. The lobby was clean and we were pleasantly surprised with how homey and clean our room was. Great value for what we paid for. We were really comfortable and happy with our stay. I would definitely stay here again and would highly recommend to others. I honestly don't have anything negative to say about this hotel.
The staff was very friendly and accomodating. Easy access to the airport. Comfortable.
The hostess and workers were really friendly Not use to the bed but was still comfortable
The room was very clean and the beds were very comfortable.
The staff was friendly during the day and late afternoon. The shower had extremely low water pressure.
Nice amenities, room with microwave and fridge, indoor pool and hot tub, free continental breakfast, very friendly staff. They even let us use a pack n play for our 1 year old daughter. Highly recommended!
The staff was super friendly and helpful.
What made our stay so great was the incredibly helpful, friendly and professional staff that worked there. We were really impressed with the service. This is a standard hotel in every way, but the service made it stand out for us. I think the facilities could be updated, but everything was clean and comfortable.
Everything was homey,clean and nice.This is my 2nd stay with Shirley.She owns the motel and is there pretty much all the time.She really tries to please the guests. When I stayed there before we had a room on the 1st floor and this time we were on the 3rd floor.I'm thinking that this impacts the hot water because the water never got really hot on this stay.
Clean, Modern, great breakfast, great ambiance
The cleanliness. The coffee and tea available at the "nurses stations" in the morning. The baked goods at breakfast. The quiche at breakfast. The lack of more substantial food at breakfast. What was available was delicious, but it'd be nice to have some fresh scrambled eggs, bacon, and hash browns available.
Great atmosphere. Beautiful inside and out. Great price to quality ratio. Comfy bed. Clean. Good location. Water pressure in the shower was really low. No complimentary breakfast. Receptionist was a little formal/stuffy, but still very helpful.
My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
The staff were very welcoming and helpful with every aspect. The restaurant, Mas, with its roof top bar & tapas was a very fun way to spend our first evening.
Friendly staff, great restaurant. Check in was in a small, cramped room. The room was kind of small, especially the bathroom. It is an older hotel that they have tried to upgrade. Not much of a view. Not in a great part of town but I am not sure Albuquerque has such a thing.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
The Andaluz has a wonderful history and the remodel saved it's antique flavor. We found the employees friendly and knowledgable about its past. Loved the bar on the 2nd floor. All the beers on tap were local.
Very comfortable, easy to get to, very friendly. Extremely clean and quiet-- just perfect for us. Thank you and we will be back. Couldn't find anything negative.
Has the value of a $70-$80 range hotel but cheaper.
Clean room. Nice staff. Great pizza place right down the street and 7/11 right outside. Felt safe and was happy with my room
The front desk clerk, Gabby was super nice and helpful. They need waffle maker for breakfast.
The staff was very helpful and friendly. Location was convenient. Breakfast was ok. The room was clean and adequate. We just wanted a comfortable place to sleep. Sadly, the in-room air conditioner was quite loud and the pillows were fat foam things that hurt my neck. Perhaps the staff could have brought something else, but it was late and I didn't realize the problem, so I didn't ask. Bring your own pillow!
The location was very close to I-25. Beds were not uncomfortable. The breakfast buffet had very limited choices, with dry scrambled eggs probably made with dried eggs and with bland hash brown and tater tots.
Location Room smell .. Old building .. NOT A 3 STAR...
Good price, good breakfast buffet. Nice pool, easily accessible location. Not suites. Slightly seedy location, building is showing its age.
there is nothing to like about this hotel expect that it was close to the airport the view outside my window was a man sitting in his car in the parking lot shooting a needle in his arm . I felt like a was watching an episode of Breaking Bad.
Location was easy to get to/from. Breakfast was surprisingly good. Hotel seems like it hasn't been renovated in a long time.
Good location Dirty bathroom. Hair everywhere. Dead roach.
The room was clean and simple. i will stay again the next time visit. My father was at another more expensive hotel and had one more night in the city and actually booked a room for the last night on my recommendation. The have a free hotel shullte and its only $8.00 for a cab ride if the shuttle is busy. I like the free breakfast. They had a good veriety to choose from. Parking is free and easy to get to room. It really was the best value I have had as a world traveler.
Management and staff went out of their way to help me get around when the rental car I reserved was not available
I loved the beds. They were so comfortable. We also enjoyed the deluxe breakfast, and the hot tub. The pool was freezing cold even though they said it was a heated indoor pool. The walls were very thin, so we could here the people next door to us.
The stay was great everything about it was GREAT! The rooms where small but still I would stay again.
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
The bottom sheet kept coming off the mattress, which had no pad or cover, the pillows were thick hard squares that were completely uncomfortable, and the air conditioner was really loud.
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
The restaurant Courteous staff Nice rooms Hated leaving
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
I like that it was clean. Loves the free WiFi. I did not like that breakfast was not included. And the swimming pool was way to cold!
Overall, it was nice. Very much needed on a Route 66 exploration. Good food, too.
The staff were friendly an the room had a great view. The bed was so comfortable that I slept the whole night. I haven't slept that good in a long time! I'll definitely be back!
The hotel was quiet and clean, and the staff was really friendly and helpful, all of which are the most important things at a hotel to me. The beds were a little uncomfortable for my liking, but that's totally person-dependent; my husband thought they were okay.
No clean The thermostat was broke
The staff was very friendly and accommodating, the breakfast was very good. The previous occupants in the room I was assigned to were smokers. When I walked into the room I immediately could smell smoke. I asked for another room and was given a room that smelled cleaner.
How comfy the bed was and the room and the staff was very very helpful and friendly:-) N/A
Great breakfast, good facilities Maintenance issue with room, outlets did not work, it was minor though
It had a fairly nice bathroom, nice shower. Bed/mattress pretty firm which I like. Decent sized flat screen TV. Pool a little too small and not deep enough. Hot tub ok, but couldn't get the jets to come on. Wife had some back/hip pain after sleeping on mattress.
Location is good and overall clean but small rooms. They put us in the wrong room when we checked in so we had to go back to front desk. It was about 9:30 pm. Put all 4 of us in room with one bed instead of two queen beds.
The beds were great You had water in the room for a fee. Either give the water or don't put it in there.
Nice central location close to any amenities such as shipping and restaurants. The hotel itself is clean and would be perfect for the business traveler. We chose this hotel for the location and heated pool. The pool was small (looks large in pictures) but I would not consider it a truly heated. It felt like going into an ice bucket every time. Our family would do laps just to get warmed up enough to stay in it. We travel a lot and on the heated side of this I would rate the pool a 2. It did however offer up a great hot tub. Perfectly set temperature. We did not eat at the restaurants but it looked nice and there was also a Starbucks inside. Most places we stay the staff always greets you, this one did not. Employees were always too busy talking. They were however nice when approached. As a former business traveler I would say this place is a hit. As a family I might try another place next time I stay in ABQ just to see what else is out there.
Nothing Place is a total shit stack. It would be better suited to have the facility pushed over and have a modern version built.
Low price, courteous staff, Heavy area traffic is not conducive to pedestrians wishing to walk to Uptown. Its not far, but a lot of lights and 6-8 lane highways to cross. No pool (but we knew that), loud and off-key band in the lobby lounge at check in. Worn side chair in room, dirty/worn elevators. Hung the do not clean sign but the housekeeping staff came in anyway. Nit picking really, as we pretty much got what we expected from an older Sheraton-run property.
EVERYTHING WAS GREAT! I LIKED THAT THE MALL WAS RIGHT ACROSS THE STREET. THE STAFF WAS AMAZING. I HAD AN ISSUE AND THEY TOOK CARE OF IT FOR ME!!!
My adult son and I visited Albuquerque for Thanksgiving with family. We were very pleased with the comfort and the option of no linen service to help conserve water in this drought-stricken area. The mini-fridge came in very handy, and I liked the nice touch of having flavored water available in the lobby for a quick drink. We didn't eat at any of the restaurants so can't comment on them. Drinks were pricey in the bar. Vouchers were issued if one chose not to have linen service. But the vouchers didn't mention where they could be redeemed. If I can find out, I'll send mine back to the relatives who live there so they can be used.
I loved how friendly and accommodating the staff was. They were welcoming of me and my two young children (and dog). The rooms could be cleaner. The carpet was stained and it made my infant dirty when he crawled. The tub wouldn't drain properly, so we got to shower in standing water. Also, there was used soap left in the shower, along with shampoo and conditioner. One of the main reasons I picked the Sheraton was because they have cribs available. They did not. My infant had to sleep on the floor on some blankets. I couldn't have both my kids in bed with me, as I only had a queen.
Breakfast was good, clean room, friendly staff. Nothing
Close to zoo, less than 3 miles. Close to University Road where all the good food is. Really it's exactly where you want to be. Pillow was a little softer than I like, but I still slept great.
It was clean and comfortable! When I checked in to the hotel they didn't know about the text alert kayak sent to ask when I would like to check in. Because they didn't have my room ready. But kayak said they did. So there's no communication between the staff at hotel and kayak. So that was confusing to them and me.
The food was way to expensive and hard to place an order for room service
the hotel was a bit old but had that awesome clean towel bar soap smell Starbucks is right there And you can go to the restaurant in the lobby and still get authentic NM food. The staff is incredible fun folks who make you feel like a friend. One of them even did an impression for me, HILARIOUS love it, A++++++ would buy again Nothing notable They even brought me a flat iron and hairbrush
The staff was great and courteous, very clean. My new go-to hotel when in Albuquerque .
The staff was very knowledgeable about the area and had some great recommendations for places walking distance for meals. Parking is extra, and it wasn't apparent in the booking or when I checked in and they gave me the pass to get in/out of the garage.
The only great thing about our stay was the older gentlemen at the valet. He over exceeded the customer service expectations. More of your staff members should follow his example. The beds were awful. You might as well put sheets over a pallet of springs. For the amount of money people pay I think the hotel can afford better mattresses. Our faucet in our room has a horrible leak. You might want to tell housekeeping to do a deep clean on the furniture it's a tad dirty. As for the front desk rule of thumb don't let your guest stand around for 15 minutes because you failed to notify valet. 2 seconds on the radio and your done. But seriously almost 30 minutes waiting all together to retrieve a phone charger from the car is a little ridiculous all that was, was a lack of communication. ***** 5 stars to the older gentlemen in valet***** He is a true employee and if you don't notice that as management you lack as well in training and bringing the expectations needed for great guest services.... I hope you tell him to.... The mattresses Poor guest services (Front Desk)
Friendly convenient and affordable.
The bed was so comfortable, the room was clean, there's a Starbucks in the hotel. Nothing
The free buffet breakfast is very good. The cleaning maid was grumpy and unpleasant when asked to come back in an hour. And of the 4 nights we stayed there, she only made up the sofa bed the first day.
Nice room layout and kitchen. free breakfast was a plus; facilities (pool, basketball court) were nice. Service was not great; disappointed in knowledge of the front desk (we had a hold placed on 3 cards instead of 1); breakfast food was not replenished quickly--but it was free after all.
Very clean The pool seemed dirty
Roomy, great room layout, very comfortable bed. The heat/air conditioning was not working at all. We called down to the front desk and they sent a maintenance man up who reset the system a couple of times - and it STILL did not work. They offered to move us to another room, but we had fully unpacked.
Nice, clean, friendly Pool was closed
The hotel & amenitites were awesome. The staff gave us plenty of space. The only time this slightly annoyed me was during the morning breakfast. Although someone was constantly coming to check what was low, they were not right there if you had a question or needed something. I would have to wait until they made their next routine check. Let me emphasize that was the only slightly negative thing - the buffet selection was great & well maintained, and the rooms were gorgeous, clean and extremely comfortable.
Great price on the room. Friendly staff. No luggage carts available. (staff said they were out)
Convenience to interstate Old furnishings Many minor problems Poor housekeeping services
We definitely enjoyed our stay and will be back. The staff was very friendly, very helpful if we needed anything. Rooms are very comfortable, trendy and clean. The amenities were excellent and certainly make for a comfortable stay no matter how long the stay. Breakfast was delicious every morning. The fitness center, pool and basketball court were a hit with our family. Excellent location! Book with confidence!
Great Customer Service and the Free Airport Shuttle It was a bit noisy on our floor and you could hear the neighbors through the thin walls.
We needed a place to stay overnight before a morning flight. This place was quite good. Very nice beds. Very helpful staff. Extremely convenient location.
Great stay overall friendly staff great reception room was great price was good overall impression was great I'd recommend for others to stay the night law enforcement friendly is what made my stay better for mygirlfriend and I.
I liked how the room was set up and the bed was very comfortable. Cleanliness was very good. The reason I stayed here was because it was close to the airport and I could take the shuttle over. Unfortunately, they need to work on the system of which they use to secure shuttle times. I frantically woke up to try and catch an earlier flight and waited with two gentleman that had ordered a 5AM shuttle for flights at 6AM. From what I got out of the stories was that they shuttle was ordered, but no one told the driver and the front desk had to run to the sister chain and get a alternate driver, whom told us she had no idea one was ordered. When the front desk gentleman returned he had told us that the driver needed gas... not too sure I would trust this chain again until a new system is in place.
The room was extremely large and well cared for. There was a nice small kitchen fir those staying longer than a few nights. The morning breakfast was amazing, a little bit of everything, even for kids
The staff was friendly and able to provide items requested for elder parents needs. The checkin and checkout was efficient and without drama. The hot breakfast only provided boiled eggs as protein. The side items were satisfactory.
Very convenient to ABQ Airport, with shuttle to and from, and my car stays free!