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Location being near a shopping mall Service poor. Staff not that hospital. Facilities not complete.
It is ideally located next to the main bus station and Al Wahda mall, the room had a great city view and it was spotless. We really enjoyed our stay
I was very unhappy with the whole stay at this hotel starting from being dropped at the back entrance and only to be told that its closed having to carry my laugagae round the front, then whilst checking being given the wrong room. Had booked for the twin bed and was given 1 bedroom apartment .................which later was changed but had lot of waiting sothe total experience was poor
The Hotel is new, clean and in the heart of Abu Dhabi next to a Al-wahda Mall. The rooms are big and clean. The check in process took very long and I was at the counter for almost 30mins. I requested for late check out when booking and was agreed on the check in but next day they called and asked me to check out early. I couldn't connect to the internet and I called many times and still they couldn't fix it. Check out Also took a long time (more than 20mins).
The room was exceptional! Great hotel with a great location. It's easy to get anywhere in the city and cabs are always around with Al Wahda Mall next door. The pub downstairs had a good band and the drinks were reasonably priced. All of the hotel staff were friendly and the room had a great view! Highly recommend staying here! The pool is a smaller than similar hotels. Also, don't expect a lot of sun due to the hotel structure.
Friendliness of staff who proved that nothing was too much trouble.
The restaurant Toshi; the pool; the free valet parking; the gym; the bathtub Note to hotel: when a guest emphasizes at the front desk how important a non-smoking room is to him, it feels like an f--- you that colors the whole experience to be given a room that smells like smoke and then be told, "it is listed as non-smoking in the computer." Also, the free internet is so slow as to be almost unusable.
Near mall and movies Pool is under maintenance and was completely drained. So disappointed.
Modern design and wonderful food. Rooms modern and comfortable. View of Sheikh Zayed mosque over water. Nice beach and pool. Still some final touches being added
staff , nothing everything was excellent
the stuff was very helpfull and it was very quite hotel .....the view was great if you stayed in the sea view room
Overcrowded. Toilet not clean. Unpleasant odor in room.
The Gold floor facilities, the pool and the design of the hotel. Not all facilities, such as the Spa and a restaurant, were yet opened (hotel is open since 34 months)
The amenities and services befit its status as a 5-star hotel. I am especially pleased with the courtesy and friendly smiles extended by the hotel staff. None
The Gold Lounge and the Fairmont Gold team
I loved my stay and my family enjoyed it
Our room was absolutely stunning! Excellent Breakfast , incredible hospitality. 7 stars! :)
Hotel is very well located, noit in the busy center of Abu Dhabi, ideally located close to Exhibition Centre and Dubai is reachable in approx 1 hour. Modern Hotel with spacious rooms. The buffet in Element restaurant, poor quality and all very salty and sweet. Choose from the Menu, much better quality then
A first class hotel with pleasant, helpful staff, very comfortable rooms and a comfortable decour allowed maximum relaxation. I was overcharged on my initial booking and also charged for 2 extra meals at the barbecue buffet but thankfully the staff satisfactorily resolved both issues.
The staff were so friendly, Pool and beach were amazing.. Great time at Traders..
hotel design and location was graded 5 stars on your website when booking but it actually was4stars,service very slow(30 minutes to get luggauge down stairs ,30minutes to get cirnflakes to the room
i booked the 2 premier king room, and when i arrived to the hotel they told me that they didn't have that type of room they will give a smaller room , and i argued them telling that i paid for the 2 rooms.... after fighten for 30min they told me that they have the premier room.
The staff were friendly, the environment was peaceful, and the service was good, I waited a long time for the staff to bring my car to the door.
Hotel room are best furhised I ever had in Abu Dhabi. The balkonery was very good also the beach. Ther service was poor, there were a lot of service taff running but no one who coordinate them. The time to get ordered food in suitable time during breakfast or to beach took too long time - the bill was supplied quicker than the food.
the desin of the hotel
The hotel location. The staff was little slow when we call for anything (ex: babycot, cleaning)
good for families nothing
It was a nice resort. Beach front with basic water activities. The hotel was overwhelmed with guests, and the staff could not accommodate. Ordering food and drinks took a very long time.
The service (reception, room service, restaurants, beach) was excellent. Luxurious accomodations, outstanding restaurants (especially the French restaurant "Bord Eau"), very good food, nice pools with an attentive pool bar, clean beaches. Close to the Abu Dhabi's International Airport. In sum, an excellent, luxurious hotel which can be highly recommended! When the hotel was fully booked (around New Year), it was sometimes difficult to get a chair at the beach as guests occupied chairs all day long even though they spent only a very short time at the beach. Most beach chairs did not have an adjustable backrest and, therefore, were not very comfortable. On Friday evening there was a disco event at the hotel's own disco the music of which was extremely loud and could be heard in my room even if the door to the balcony was closed. On New Year's eve, the music at the swimming pool in the afternoon predominated even the voice of the muezzin of the Grand Mosque at the other side of the river which, in my view, was neither politically nor religiously correct.
Very nice staff, clean rooms, excelent food options, and very nice and clean swiningpool Beach is not an option
As with all Shangri la hotels, staff were exceptionally friendly, courteous and helpful. Some occasional aircraft noise due to the proximity of the airport and the breakfast service can be slow
The setup of the room was quite interesting and i loved the balcony. The food was quite expensive and very littel.
The suite was just lovely The buffet restaurant was a liitle ordinary compared with the rest of the hotel. (but the food was good)
Closest hotel to our destination... Zayed Sports City. Free internet. In-room TV is little bit annoying to navigate and find a channel you want to watch.
Clean, new, stylish. Good location for the exhibition center and a good compromise location (cost vs distance) for the Yas Marinina Race track Only an expensive breakfast buffet option we only wanted cereal and coffee, but had to pay for the full buffet.The wine on the roof top bar was a very very small pour for the equivalent of $20
The roof top pool was very relaxing and enjoyable. The live music on the during our stay was nice. Nobody bothered you while you were relaxing and the bar staff were very pleasant and helpful. The staff on the desk at the entrance were very helpful in telling me where to go and what to see in Abu Dhabi. They welcomed all guests equally which was nice. I requested a mug/cup as we had been given paper cups in our room. When room service came they gave me more paper cups after I had stated I had paper cups and wanted a normal cup/mug. Room Service. The number for this was not very clear as in other hotels. We rang twice and got no response. The shower was blocked and this was uncomfortable as you had to wait a half hour after one person had used it. The roof top bar on the 12th floor was closed for repairs, this was annoying as we really wanted to see this.
Food was pretty tasty and roof restaurant was fantastic I booked twin room and finally got double one.NOT Nice !!! Location is not the strongest side of this hotel neither.
Ambiance, room decor, cleanliness... nice service Valet parking could be better, hotel doesn't have much space... and they sometimes have to park the cars further out.. but over all i had a good experience.
The concern of the staff, they transfferred us in the middle of the night because of the construction work going on. The location. Too much noisy, impossible to sleep the first night until we moved to another room but then morning another working noise woke us up around 6...we did not pay for that night though. No spa. The loudy music.
Location Reception desk was a nightmare
All new construction so everything looked very clean. Very accommodating. Gym was small but nice. One thing you should be aware of before booking is the situation with the pool. They hold a pool party probably once a month on Weekend. they shut the pool down and drain it afterwards to clean it. You should definitely contact the hotel to see if there is a pool party during your stay. While the hotel is smoke free, there is the very distinct aroma of smoking when the air is not circulating.
The 12th floor bar was the most impressive area of the hotel. The breakfast racilities were poor very much travel lodge UK.
The hotel was excellent. Nice rooms, good facilities etc there wasn't much in the surrounding area of the hotel and we needed to get a taxi everywhere
This was just a very good value for the money. Just a bit far from where my family lives - in a tiny apartment.
I loved this hotel . There was a lovely roof top bar. The pool is absolutely amazing. The room was big, clean, and innovative. The shower and bathroom was very nice. Free computer and printing. Overall great deal . Wish breakfast was included.
The facilities are all outstanding - rooms, restaurants, pool and public areas. The decor is modern and sophisticated. The pool provided me with daily relaxing but invigorating exercise. Food was also outstanding in both restaurants we tried. We can't wait to return! Thank you for making our holiday so memorable. Although not a criticism of the hotel, we did find the location somewhat remote. You can't walk to anything. But taxis are always available and moderately priced.
Excellent friendly service, very clean and comfortable
clean, new and have friendly staff which makes the stay pleasent nothing
i like the rooms ,comfortable beds,very modern new and clean and neat and all required items are available in the room and bathroom. It is really great, also nice open and bright lobby and breakfast area is very nice and they have excellent breakfast buffet almost include everything.Hotel much higher than my expactations. The only thing is that we booked 2 preimum room which has higher rate coz it looks on khalifa park and i called the hotel to ask for connected rooms which they told cannot be gauranteed but it is available and when we arrive the hotel they told us that there are no connected preimum rooms, only classic room which we accept as it is our priority to be together with our childern but we were charged with prem.room coz it is done with booking site not thru hotel. also my credit card was charged for one night before 3 days of arrival 'not only authorization but charge"
The hotel is clean, luxury, tclassy, the staff are professional and the buffet is excellent ( little pricey)i do recommend it for family
The staff are very helpful and friendly. The check out desk does not open at Arjaan until 7:00. It takes far too long to check out, I have stayed at the hotel 3 times now and it takes between 15 and 30 minutes to check out, this is very poor. The only reason I stay in the hotel is because it is 2 minutes drive from my office, so you can see why the check out process needs to be improved. Quality of fixtures and fittings in hotel is poor, hair dryer bases not fixed in the draws I have had problems with lights not working, the door wouldn't lock. The first time I stayed the revolving doors did not work and I had to walk around via the other reception. There has been no vallet service at Arjaan when I leave for work at 7:00 a.m so I have to walk to the main hotel for service.
The atmosphere it's really something,,,
A very modern design with most of the essential amenities and services. The food and beverage outlets were good, in design, quality of food and service. The rooms were spacious, clean and comfortable. The staff were clearly very inexperienced; however, their politeness and enthusiasm to serve made up for the shortfall in their experience and efficiency.
the staff was very helpful. The room was comfortable. the chicken tikka sandwich was not very good. I think the Internet should be free everywhere. The tv programs were boring.
Everything is excellent
Every thing Nothing
The proximity to the mangrove is both beautiful and tranquil. The service was exception- above and beyond expectation. Nothing- really a tremendous experience.
Great service. Comfortable Rooms. Excellent gym facilities.
Fantastic customer service, they upgraded when possible and offered to allow me to stay late due to a late flight. The grounds were immaculate, rooms gorgeous, bed comfortable and very well kept. The floorplan and connections to nearby buildings is bit intelligent. The spa requires walking two corridors and two floors, the promenade is not air conditioned space meaning a sweltering walk to get anywhere from the lobby.
Rooms are very big and indoor swiming pool was great Construction beside the hotel is noisy
i liked the design of the lobby,the room is fast and confortable,the breakfast was fantastic and all the familk liked the beach and the indoor swiming pool noise coming from the constraction and the way to reach the hotel
The beach is in excellent condition, beside the 2 pools, I can add also that the kids pool facilities are not available in many other 5 stars hotels.
The worst experience in my life! Everything!
the food was a bit expensive
The rooms are comfotable and place super
I loved the room sizes Breakfast Swimming pool Next to a mall, though its standard one Hotel Location is quite far from city centre but close to the main tourist spots like Ferrari world , grand mosque and yas mall The AC of the room was not working properly
location close to the airport. Very elegent and Spacious rooms. no wireless internet inside the rooms.
Wounderfull service, good prices ( food, drinks)
the lobby decoration and bathroom room light so quiet
The staff runs to serve you even if you do not ask to. The minibar contains too much alcohol and this is not acceptable by muslims
I loved everything about the hotel That I had to leave!
Friendly staff, excellent housekeeping, excellent room service, proximity to race circuit Noise from race track can get a bit too much
It was the most horrible and uncomfortable experience in my life. Que for check in and check out took over an hour. They never cleaned my room while staying there. Room service never answered our phone calls. Horrible. Its my first and last time.
EVERYthing! Attention to detail was amazing! Nothing its perfect
Everything was amazing Nothing. It was an amazing hotel
The design of the building was superb and wonderful and also the Room decorations and furniture were super. I have booked Deluxe Suite King bed for 2 nights and the rate booked for this reservation is non-refundable , they have deducted from my credit card AED 3102.50. when we reached the hotel also we have paid more AED 500 for the guarantee and the staff where in reception he said to me when doing check out they will refund to us that money. the time when we are doing check out they have not returned to us the money as what they have said to us before, not that also they have deducted 460 dhs for room services charge.
I liked the hallways very modern, the interior rooms are comfortable they have electronic curtains and lights. The front desk staff were really nice. Inda was the person who helped us the manager was nice too. It overlooks the f1 track so we could see some formula 1 cars, it gets very noisy. Rooms smelled like fish, the service is slow. The pool was a small pool almost like a Hampton inn pool. The manager did give us a break on our food bill for about $50 but that was very less. They boast lot of features but don't have much.
The modern designs of the hotel rooms and lobby. The quality of the room, food were very good. the best thing i liked was the view of formula
Clean, service good lacks attention to details in restaurant service, and room service as the food specially in room service not a 5 star quality. They Also can invest in better cooler system for outside facilities.
F1 track and Marina vide. Spectacular.
Great service, stunning decor, rooftop pool/bar beautiful,very helpful friendly staff, Noodle box restaurant...wonderful food, great selection! No
The hotel lays inside the Formula 1 Circuit. The Mini Bar items are free of charge. Frinedly Staff and the Furniture are new and clean. My room balcony was on the marina which was fantastic. Good insulation in room to avoid the noise comes from the formula cars. I had to walk long distance to the lobby and entrance of the hotel. Long Qs for Check-in and Check-out. They don't have the Express Check-out option. The Breakfast restaurant is crowded and I hardly found a place to sit. I think if they rectify these points, the hotel will be perfect.
Location, Room size Food a little expensive
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
The location was perfect as I was taking my kids to see the Jonas Brothers.
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
I stayed with my wife @ the hotel and enjoyed it a lot.
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
The swimming pool
Perfect!!!! Best Hotel in the universe!!!!!! And not to forgeth the wow service from the Buttlers. Hats off to the Butlers Manager and their staff. It was a dream trip!!! It made other hotels look so bad!! This is the only thing that I didnt like about it. I went to a hotel after a month for Business and I started to compare with Emirates Palace right away! Nothing comes even close to the luxury and perfectness of ep :)
the room was wonderful and the stuff were great check in take a lot of time
The excellent customer service experienced throughout from the hotel staff and the staff at the restaurants. A special word for the Butler assigned to us- took amazingly good care of us. It was our son's 10th birthday on the day we arrived and our butler quickly organised a birthday cake and a personalised 'Happy Birthday' banner for him and came with his team to greet and wish him a happy birthday! Same thing happenned in the restaurant as well when we went for dinner! Our son was really impressed and pleased! It is hard to find something to not like!
All the small details that staff took care of to make your stay personal and trouble-free
Gorgeous building and great staff who made you feel very welcome. Fantastic for kids - great pool, lazy river, camel rides, sailing, kayaking, beautiful beach.... Nothing, it was fab!
Astonishingly Iconic. Best of the best in Abu Dhabi. The shinest pearl of the Gulf. At least one time experience in a lifetime: Divine Cuisine, Splendid Palace, Wonderful Staff. Don't miss it!
everything except the service charge and tax on everything if they made thing slightly cheaper then we would have bought more or booked up again. no could not have asked for a better hotel and the staff were the most friendly helpfull polite people we have ever meet and we have stayed in some posh hotels in the world and this was the best.
We have stayed there before & you can't get a more relaxing & luxurious time. The restaurants are first class.
just everything, one of the best hotels i have ever visited