ข้อดี: "Reliable service, clean cabin"
ข้อดี: "Crew very polite and friendly"
ข้อเสีย: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
ข้อดี: "Flexible seating due to only very few passengers. On time departure and arrival"
ข้อดี: "Amazing crew, very nice and helpful."
ข้อดี: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
ข้อเสีย: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
ข้อดี: "The help desk employees who helped me rebook my flight."
ข้อเสีย: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
ข้อดี: "Friendly service and not a super crowded plane."
ข้อเสีย: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
ข้อเสีย: "The person next to me had a distinct body odor."
ข้อดี: "Always love the SIA business product on long haul."
ข้อเสีย: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
ข้อดี: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
ข้อเสีย: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
ข้อเสีย: "Great Airline. Great staff and service. Good food and drink."
ข้อดี: "Everything, perfect flight"
ข้อดี: "The crew was amazing. The seat were uncomfortable"
ข้อเสีย: "Food could have been better."
ข้อเสีย: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
ข้อดี: "Boarding. Timely departure"
ข้อเสีย: "Entertainment selection."
ข้อดี: "everything in suite class"
ข้อดี: "Service was excellent, always with a smile."
ข้อดี: "excellent - comfy plane, great service, excellent stuff."
ข้อดี: "Everything else"
ข้อเสีย: "Food was less than marginal"
ข้อดี: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
ข้อดี: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
ข้อเสีย: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
ข้อดี: "The crew was very nice and professional and the amenities were top notch."
ข้อเสีย: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
ข้อเสีย: "Cabin temperature too cool"
ข้อดี: "Very organized"
ข้อเสีย: "Seats could be a bit more comfortable in premium economy"
ข้อดี: "The flight attendants were amazing."
ข้อดี: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
ข้อเสีย: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
ข้อเสีย: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
ข้อดี: "There was nothing to complain about..a very friendly staff, departure on time !"
ข้อเสีย: "No newspapers and magazines on board !"
ข้อดี: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
ข้อดี: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
ข้อเสีย: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
ข้อดี: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
ข้อเสีย: "Nothing! Best daytime flight to europe! And home before midnight"
ข้อดี: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
ข้อดี: "Service from Singapore airlines"
ข้อดี: "Comfort Great book the cook meal choices Restful Attentive service"
ข้อเสีย: "What’s there not to like about SQ"
ข้อดี: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
ข้อเสีย: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
ข้อดี: "Crew was great. Food not bad for airline food . It was clean."
ข้อดี: "The service, seats, food, drinks and bed!"
ข้อเสีย: "I reserved a window seat on this site but was given a middle row instead when I checked in."
ข้อดี: "they even addressed me by name"
ข้อดี: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
ข้อดี: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
ข้อเสีย: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
ข้อดี: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
ข้อเสีย: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
ข้อดี: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
ข้อดี: "The overall experience was good. Crews are friendly and approachable. Food taste good."
ข้อเสีย: "Beware of babies on board."
ข้อดี: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
ข้อเสีย: "There is nothing I did not like."
ข้อดี: "Fast boarding and crew"
ข้อเสีย: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
ข้อดี: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
ข้อเสีย: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
ข้อดี: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
ข้อเสีย: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
The crew is horrible. Especially at the ticketing and checking counter. Very irresponsible, lazy and no emphathy.
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
ข้อดี: "Nothing was good as they cancelled the flight and ruined the trip"
ข้อเสีย: "A solid schedule would be nice but they cancelled the flight"
ข้อเสีย: "Food options were very similar. And the pre-made meals are hit or miss"
ข้อดี: "Amazing crew, seats were super confortable. Overall top experience !"
ข้อดี: "Excellent crew. Very good food. Comfortable seats."
ข้อดี: "Breakfast was good; the first meal was average"
ข้อดี: "Everything normal as expected on an economy class nothing special."
ข้อเสีย: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
ข้อดี: "The food and entertainment"
ข้อดี: "Entertainment, vegetarian options for food"
ข้อเสีย: "Bit more comfortable seat"
ข้อเสีย: "Handling flight delay"
ข้อเสีย: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
ข้อดี: "Good service and a modern airplane"
ข้อเสีย: "The check in at JFK, too chaotic"
ข้อดี: "Arrived early in Budapest. Good leg room."
ข้อเสีย: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
ข้อดี: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
ข้อเสีย: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
ข้อดี: "So many movies to spend flight time with great crew"
ข้อเสีย: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
ข้อดี: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
ข้อเสีย: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
ข้อดี: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
ข้อเสีย: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
ข้อดี: "The 17hr flight went relatively quickly. Much faster than expected."
ข้อเสีย: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
ข้อดี: "Plane was excellent"
ข้อเสีย: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
ข้อเสีย: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
ข้อเสีย: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
ข้อดี: "Access to entertainments"
ข้อเสีย: "CRYING BABY BUT I UNDERSTAND THOUGH"
ข้อดี: "Seats were comfortable, entertainment system was might better without of options."
ข้อเสีย: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
ข้อดี: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
ข้อเสีย: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
ข้อดี: "Flight was good n easy"
ข้อดี: "The crew service"
ข้อเสีย: "The cost of internet access"
ข้อดี: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
ข้อเสีย: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
ข้อดี: "It was comfortable flight with a friendly crew."
ข้อดี: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."
ข้อเสีย: "15 passengers waiting in line for the bathroom"
ข้อดี: "Food OK"
ข้อเสีย: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
ข้อดี: "The older style seats are actually more comfortable for taller and larger people."
ข้อเสีย: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
ข้อเสีย: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
ข้อดี: "Excellent service and in time flights."
ข้อดี: "Nt bad"
ข้อเสีย: "Attendants were skiving at the back"
ข้อเสีย: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
ข้อดี: "the flight was very comfortable . the movies were very good."
ข้อดี: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
ข้อเสีย: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
ข้อดี: "On time, good crew, easy connection."
ข้อเสีย: "Hard and tight seats for such long night flight."
ข้อดี: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
ข้อเสีย: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
ข้อดี: "Everything, one of my favourite airlines"
ข้อเสีย: "Great flight back to the UK, flight crew were very pleasant and attentive."
ข้อเสีย: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
ข้อเสีย: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
ข้อดี: "Wish there were more leg room"
ข้อดี: "Everything else"
ข้อเสีย: "Cabin crew less approachable than usual"
ข้อเสีย: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
ข้อดี: "Professional staff"
ข้อเสีย: "Cramped hot flight. Paid white a bit more than other carriers, as I was under the impression that seating would be comfortable, the food great, and beverage service would be frequent"
ข้อเสีย: "seat was ok staff are very rude food was poor and cold on first flight"
ข้อดี: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
ข้อเสีย: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
ข้อดี: "We like to have Comfortable Seat for mother with that she has under baby infant I Called to the customer service Emirates Fly 25 Days before Fly I Explain to the customer Service that on Economy Class should be Good place and seat for mother with baby but they didn’t give us the Good seat that was so Hard to 13 hours with baby in a tight seat Travel"
ข้อเสีย: "We like for next Fly from Kabul to JFK Emirates give us Comfortable seat for a mother with her baby thanks"
ข้อดี: "Service and food"
ข้อเสีย: "Boarding for business class took a long time and was very out of order"
ข้อเสีย: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
ข้อดี: "Emirates is everything we can wish"
ข้อดี: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
ข้อเสีย: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
ข้อดี: "This is the most messed up money making strategy I have seen at airlines."
ข้อดี: "Flight itself was normal. Flight crew was adequate and courteousdr"
ข้อเสีย: "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
ข้อดี: "Good everything"
ข้อดี: "Footrest would be good for a long haul flight."
ข้อเสีย: "Full aircraft so pick you seats early"
ข้อเสีย: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
ข้อดี: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
ข้อเสีย: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
ข้อดี: "Air Plan 380 is comfortable"
ข้อเสีย: "Delay in flight, for food there was in the menu to option, but actually only one available. The touchscreen was not responding well."
ข้อดี: "Nice new Boeing 737 with great movie choices."
ข้อเสีย: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."
ข้อดี: "Service on time nice attendants clean plane modern"
ข้อดี: "Food was good and seating was comfortable."
ข้อเสีย: "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
ข้อดี: "The Airbus was quiet and comfortable."
ข้อเสีย: "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
ข้อดี: "Emirates is an airline that knows how to pay attention to the details. Amazing airline."
ข้อเสีย: "The ground few in Phuket - specifically the check-in desk did not uphold the standards of Emirates. I felt like I was too much of a bother for them."
ข้อดี: "Great selection of entertainment"
ข้อเสีย: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
ข้อดี: "Service is generally ok. Polite and ontime flight (infact ahead of schedule."
ข้อเสีย: "The entertainment system is getting old and buggy. I have sat on United's international flights now and their systems is som much simpler but fast and responsive. They should try and change it to United's."
ข้อดี: "Good entertainment"
ข้อเสีย: "Stawardess took too long to collect trays after we had eaten.at least two hours."
ข้อดี: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
ข้อเสีย: "My request for vegan food was lost."
ข้อเสีย: "I like everything"
ข้อดี: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
ข้อเสีย: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
ข้อดี: "Roomy and very comfortable A380 flight is great"
ข้อดี: "Great experience would Defo use them for our next trip."
ข้อเสีย: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
ข้อดี: "Wifi was working ok"
ข้อเสีย: "They ran out of the dish I wanted to order. We stayed for 45 min in air prior to landing although the captain advised were 30min ahead of time, we ended up landing 15 minutes later than the expected arrival time"
ข้อดี: "Great airlines, no issues. Everything was great and outstanding."
ข้อดี: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
ข้อเสีย: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."
ข้อดี: "Nothing much to complain about"
ข้อเสีย: "Shuttters always closed"
ข้อดี: "The movies on board"
ข้อเสีย: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"
ข้อดี: "Great cabin staff. Ground staff was very helpful with my seat changes. I will fly Emirates again."
ข้อดี: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
ข้อดี: "Excellent airline"
ข้อดี: "Great service"
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
ข้อดี: "crew was efficient and friendly"
ข้อเสีย: "For a 1 hour flight from Chiang Mai to Bangkok, they served a delicious meal and hot beverages. Great seats in business class. Nice Thai lounge in Chiang Mai airport. Would definitely fly Thai Airlines again!"
ข้อเสีย: "Staff tried to accommodate my vegetarian requirements but with limited success."
ข้อเสีย: "We were impressed that they served food"
ข้อดี: "The Crew was amazing compare to the past. Very active with excellent service mind."
ข้อเสีย: "Just keep the level of service mind like yesterday on flight then Thai Airways will come back again."
ข้อเสีย: "Delayed, lack of information, uncomfortable seats"
ข้อเสีย: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
ข้อดี: "787 Dreamliner"
ข้อเสีย: "Boarding organization could be better."
ข้อดี: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
ข้อเสีย: "No veggie food on board :("
ข้อดี: "On time departure, big plane so window/aisle available with 2/4/2 seating"
ข้อเสีย: "Not sure what the snack was, ancient entertainment system."
ข้อเสีย: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
ข้อดี: "Crew were all very amazing and the seat are great"
ข้อเสีย: "This is my first time to travel thru Thai airways and it was a very nice experience."
ข้อดี: "Food service on a one hour flight."
ข้อดี: "Polite staff, safe environment."
ข้อเสีย: "Flight was slightly delayed and took off late."
ข้อดี: "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
ข้อเสีย: "The flight always leaves later than schedule."
ข้อดี: "They were very hospitable, and although it was a short flight, they fed us a warm snack. Very kind!"
ข้อดี: "That we arrived"
ข้อเสีย: "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
ข้อดี: "Simple, no surprises is a good thing"
ข้อเสีย: "Nothing, everything was great."
ข้อดี: "The crew were lovely and polite"
ข้อดี: "Quick flight with food service and entertainment"
ข้อดี: "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
ข้อเสีย: "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
ข้อเสีย: "Bus gate on arrival"
ข้อดี: "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
ข้อเสีย: "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
ข้อเสีย: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
ข้อดี: "Great service, comfortable seats, great entertainment."
ข้อดี: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
ข้อดี: "Quick loading"
ข้อเสีย: "Late luggage to the carousel by over an hour"
ข้อดี: "Four delays. 3 hours late. Rough landing."
ข้อเสีย: "Crew was polite."
ข้อดี: "Baggage did not make connection to Phuket."
ข้อดี: "Service and entertainment"
ข้อเสีย: "Not so satisfied with food"
ข้อดี: "Check in staff were very nice"
ข้อดี: "Crew friendly"
ข้อเสีย: "Poor food and boarding"
ข้อดี: "Good customer service."
ข้อเสีย: "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
ข้อดี: "Accommodation and food"
ข้อดี: "Nothing - I had to cancel from China - took time. I then booked myself"
ข้อดี: "Clean, easy, and relatively efficient."
ข้อเสีย: "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
ข้อดี: "Absolutely great"
ข้อดี: "When boarding finally happened, it went quickly and efficiently."
ข้อเสีย: "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
ข้อดี: "Food and drink on board in business class."
ข้อเสีย: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
ข้อดี: "Flight was ok, apart from being late, flight attendants were nice telling me where to go once I'd got my luggage"
ข้อเสีย: "My 1-hour flight was delayed about 45 mins, and I had a 'connecting' flight in Bangkok. Made it just in time but I literally had to sprint to the gate to make it. Though that speaks more about the inefficient Bangkok airport"
ข้อดี: "Space and treatment like a human being."
ข้อเสีย: "The plane was about 20-30 minutes late taking off. Fortunately, I still made my connecting flight."
ข้อดี: "In an exit row seat, so plenty of space and the crew were very friendly."
ข้อดี: "Everything was fine once I was on the plane."
ข้อเสีย: "Flight delayed."
ข้อดี: "Crew and aircraft was good."
ข้อเสีย: "Flight was late."
ข้อดี: "New plane, comfortable, good food and attentive crew."
ข้อเสีย: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."
ข้อดี: "The trip was very short."
ข้อเสีย: "Providing a savory snack to the passengers"
ข้อดี: "Crew was very accommodating of my needs."
ข้อเสีย: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."
ข้อดี: "Seats and crew are the best"
ข้อเสีย: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
ข้อเสีย: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
ข้อดี: "Crew was friendly, flight was relatively empty so comfortable."
ข้อเสีย: "The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late."
ข้อดี: "TV screens on every seat"
ข้อดี: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."
ข้อดี: "The plane was clean and we arrived early."
ข้อเสีย: "Service of food and drinks was very disorderly."
ข้อดี: "Good service"
ข้อเสีย: "No individual entertainment system"
ข้อเสีย: "There was no personal entertainment system nor USB port for charging."
ข้อดี: "Little snacks, USB ports, clean"
ข้อเสีย: "Video and music are kinda out of date"
ข้อเสีย: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"
ข้อดี: "The plane was nice."
ข้อเสีย: "6 hours late. No explanation. No apology from any Air Astana employee."
ข้อดี: "The chairs were comfortable and the Chicken dish was delicious."
ข้อเสีย: "Boarding the plane was hectic and unorganized."
ข้อเสีย: "Delay from Almaty to Aktau about 1hr. Other perfact"
ข้อดี: "Price Travel Kit Relatively new aircrafts"
ข้อเสีย: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."
ข้อเสีย: "Flight delay and can't feedback the problem"
ข้อดี: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
ข้อเสีย: "Absolutely full place, slow boarding."
ข้อดี: "Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly."
ข้อเสีย: "Don't like boarding by bus."
ข้อดี: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
ข้อเสีย: "check in counters"
ข้อดี: "Everything was fairly comfortable. Staff was friendly and attentive."
ข้อเสีย: "The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear."
ข้อดี: "Thank you for having enough legroom for someone taller. Makes life much easier"
ข้อเสีย: "Weather delays, however nothing anyone can do about that"
ข้อดี: "Punctual, comfortable."
ข้อเสีย: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"
ข้อดี: "Flight was on time. Good food."
ข้อเสีย: "Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area."
ข้อดี: "Good legroom."
ข้อเสีย: "Boeing 757. 1 movie on overhead screen.no power to charge devices"
ข้อดี: "The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!"
ข้อเสีย: "Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs."
ข้อดี: "Check in ok"
ข้อเสีย: "Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!"
ข้อเสีย: "The flight was nearly 5 hours delayed with no explanation why or compensation."
ข้อดี: "Gave us a hot snack sandwich and drink for a short less than 2 hour flight."
ข้อดี: "The flight was on time, the plane was new, the crew was polite."
ข้อเสีย: "Nothing really."
ข้อเสีย: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."
ข้อดี: "Decent food. Direct flight. Good plane."
ข้อดี: "Empty plane."
ข้อเสีย: "Ran out of Sauerbraten."
ข้อดี: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
ข้อเสีย: "The selection of movies seemed on the whole dated."
ข้อดี: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
ข้อเสีย: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."
ข้อดี: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
ข้อเสีย: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."
ข้อดี: "Ground crew in Bishkek are consistently excellent."
ข้อดี: "All flights were on time! Thanks for that"
ข้อเสีย: "Entertaining programs radio music is boring"
ข้อเสีย: "Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination."
ข้อดี: "Schedule. Price."
ข้อเสีย: "Level of service."
ข้อดี: "Welcome crew"
ข้อเสีย: "Poor aircraft, very small seats and no entertainment"
ข้อดี: "Not much."
ข้อเสีย: "Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi ."
ข้อดี: "Comfortable seats, attentive cabin crew, very clean plane!"
ข้อดี: "I enjoyed everything about my experience. We had an on-time departure and smooth arrival into my destination. Boarding was seamless and efficient. The crew were very pleasant and professional. And the meal service and in-flight entertainment were more that I could have asked for. Excellent experience."
ข้อดี: "I always choose this flight since it coincides with my train booking upon arrival."
ข้อเสีย: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."