The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
ข้อเสีย: "Waited way too long for my bags"
ข้อดี: "The crew was amazing"
ข้อดี: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
ข้อเสีย: "More variety of movies"
ข้อเสีย: "Breakfast could have been better"
ข้อดี: "The service and food was great. Plains are new."
ข้อดี: "Cabin crew were very helpful and polite."
ข้อเสีย: "Food lacked flavor."
ข้อดี: "Flight went well and was on time. 2nd best experience for economy seat."
ข้อดี: "The crew was absolutely amazing!"
ข้อเสีย: "I think everything was amazing"
ข้อดี: "Sky Time drink was interesting. Flight was on time."
ข้อเสีย: "More leg room. Better information on what is included as far as meals / drinks."
ข้อเสีย: "The food and drinks were sub-par"
ข้อดี: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
ข้อเสีย: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
ข้อดี: "Overall is good :)"
ข้อดี: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
ข้อดี: "Professionalism with friendliness of the crew and the service provided."
ข้อเสีย: "No issues with flight and boarding."
ข้อเสีย: "Bad seat near bathroom. Smelled like pee entire trip"
ข้อเสีย: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
ข้อดี: "Very friendly and accommodating staff on JAL every trip"
ข้อดี: "Excellent and original Japanese meals"
ข้อดี: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
ข้อดี: "Super cheap. Came with an in flight meal. Kind staff. Great service."
ข้อดี: "Nicest crew I have ever seen!"
ข้อดี: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
ข้อดี: "Economy seating the best in the business."
ข้อเสีย: "Old movies"
ข้อดี: "I liked the overall service and professionalism."
ข้อเสีย: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
ข้อดี: "Nice people, good food"
ข้อเสีย: "Old-=fashioned business configuration"
ข้อดี: "The hospitality of the crew"
ข้อดี: "The airplane and all crevices"
ข้อเสีย: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
ข้อดี: "The food and plum wine. The entertainment packet was nice too!"
ข้อเสีย: "The folks coughing on the plane."
ข้อดี: "Food and drinks"
ข้อดี: "The service was excellent and the staff friendly. Service was fast and staff friendly."
ข้อเสีย: "Small leg room."
ข้อดี: "JAL is the best airline I've ever flown."
ข้อเสีย: "Food isn't to my liking but was good."
ข้อดี: "Good food and excellent service On time"
ข้อเสีย: "There are not much choices for movies News uses Japanese only"
ข้อดี: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
ข้อดี: "This was the first leg of 3 flights back to the US and it was great!"
ข้อเสีย: "There was nothing bad about this flight."
ข้อดี: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
ข้อเสีย: "Absolutely nothing."
ข้อดี: "excellent seat space and excellent in-flight service."
ข้อดี: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
ข้อดี: "The service"
ข้อเสีย: "Leaving a comfortabke setting"
ข้อดี: "Foods are good, crews are good."
ข้อดี: "Attentive staff, decent food, good choice of entertainment."
ข้อดี: "Everything keep it up!"
ข้อดี: "Crew and service was excellent"
ข้อเสีย: "Seats are not 189 full flat"
ข้อเสีย: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
ข้อดี: "very comfortable seats. on time arrival."
ข้อเสีย: "the food is not very good."
ข้อดี: "The food was especially good for such a short flight."
ข้อดี: "The crew was very attentive and our seats in Prestige class were very comfortable."
ข้อเสีย: "The entertainment options were meager at best."
ข้อดี: "I like ailes center seat it's easy to get in or out."
ข้อเสีย: "Should have the option for reserved the seat not only priority travelers ."
ข้อดี: "Service w Korean air is always on point. Food boarding and flight has always been fine w me."
ข้อเสีย: "I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight"
ข้อเสีย: "Offer better options to redeem rewards/miles!"
ข้อดี: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
ข้อเสีย: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
ข้อดี: "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
ข้อเสีย: "The entertainment was poor, bad movies selection, small selection of movies, old movies."
ข้อดี: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
ข้อเสีย: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
ข้อเสีย: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
ข้อดี: "Nice cabin crews"
ข้อเสีย: "Should serve more water because it's a long flight"
ข้อดี: "Service was great and flight landed safe. Korean food was delicious."
ข้อเสีย: "Missed connection at ICN due to flight delayed !!"
ข้อดี: "Economy seating leg room is better than US domestic airlines."
ข้อเสีย: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
ข้อดี: "The food is outstanding, the on-board service is wonderful."
ข้อเสีย: "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
ข้อดี: "The seats were comfortable and the crew was nice"
ข้อดี: "The service"
ข้อเสีย: "The width of the seats"
ข้อเสีย: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
ข้อดี: "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
ข้อดี: "I like the Korean Bibimpap on the plane, taste was good."
ข้อเสีย: "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
ข้อดี: "Everything was great, i had a connection flight and i did not have to check in like other times."
ข้อดี: "Planes r great service is good"
ข้อเสีย: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
ข้อดี: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
ข้อดี: "Flight attendants"
ข้อเสีย: "Clean, great service, good food."
ข้อดี: "Seats were a bit roomier and attendants were friendly."
ข้อเสีย: "I didn't like the meal."
ข้อดี: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
ข้อดี: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
ข้อเสีย: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
ข้อดี: "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
ข้อดี: "Clean, comfortable and professional."
ข้อเสีย: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
ข้อดี: "Good service. All attendants and crews were nice and friendly."
ข้อเสีย: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
ข้อดี: "All of the people from Korean Air that I spoke with were very considerate and helpful."
ข้อเสีย: "No legitimate complaints."
ข้อดี: "Overall, very good."
ข้อเสีย: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
ข้อดี: "Everything was perfect perfect service excellent food the best I ever flown so far"
ข้อดี: "Just about everything"
ข้อดี: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
ข้อเสีย: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
ข้อดี: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
ข้อเสีย: "Nothing that I can think off."
ข้อดี: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
ข้อดี: "Everything up until I got to Hawaii and switched to them."
ข้อเสีย: "The code share airline"
ข้อดี: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
ข้อเสีย: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
ข้อดี: "The crew was very attentive and so pleasant."
ข้อดี: "Boarding was very organized, service was excellent, plane was clean"
ข้อดี: "Good food. Good movies. Plenty of room."
ข้อเสีย: "Long flight, nothing you guys can do."
ข้อเสีย: "Turbulence and bumpy. I know you can do much about that."
ข้อดี: "The ladies all smiling and very very polite. Best airline I've flown on."
ข้อเสีย: "I have no complaints."
ข้อดี: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
ข้อเสีย: "the close quarters in the night."
We enjoyed the flight very much. The flight staff was very helpful and friendly.
ข้อเสีย: "Time to renew the aircraft 777-300"
ข้อเสีย: "Crew miss my drink"
ข้อดี: "Flat bed is wide and comfortable. Cabin crew was excellent."
ข้อเสีย: "Seats after 1st hr, will feel uncomfortable"
ข้อดี: "Crew was attentive and made extra effort to meet special requests from passengers."
ข้อดี: "Same as above on SIN-BKK"
ข้อเสีย: "Next time in B787 Dreamliner"
ข้อดี: "Crew was attentive."
ข้อเสีย: "The entertainment was rather limited."
ข้อดี: "The crew was terrific. Always smiling and helpful."
ข้อเสีย: "If you need more space economy is a tight fit. It would be better to upgrade."
ข้อดี: "Kindy flight attedances,,smooth boarding,,delicious food"
ข้อดี: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
ข้อเสีย: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
ข้อดี: "Crew was very courteous, went above and beyond."
ข้อดี: "Entertainment system ok"
ข้อเสีย: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
ข้อดี: "Overall good"
ข้อเสีย: "Boarding needs better management."
ข้อเสีย: "My moslem meal selection wasn’t provided onboard"
ข้อดี: "Well organized boarding, friendliness of staff, food service"
ข้อเสีย: "Flight was delayed by about an hour."
ข้อเสีย: "The toilets were a little unsanitary."
ข้อเสีย: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
ข้อดี: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
ข้อเสีย: "would like regular water bottles to be available for drinking"
ข้อดี: "Entertainment ok but not newest, boarding smooth, food ok"
ข้อเสีย: "Long waiting time for baggage, food not exceptional"
ข้อดี: "My neighbor"
ข้อเสีย: "Fight war delayed and we got a security check upon arrival"
ข้อดี: "In flight entertainment systems"
ข้อเสีย: "I had beef with mashed potatoes but I found the beef was quite tough."
ข้อเสีย: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
ข้อดี: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
ข้อเสีย: "baby crying throughout the flight"
ข้อดี: "The staff were so friendly and helpful."
ข้อเสีย: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
ข้อดี: "But I got to take Qatar airline and the service was great"
ข้อเสีย: "Almost missed the flight, havent noticed the passengers in prior"
ข้อเสีย: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
ข้อดี: "All the crews were friendly and helpful!"
ข้อเสีย: "I wanted to watch Hindi movies with subtitles..."
ข้อดี: "Service is the best among the airlines I’ve ever taken"
ข้อเสีย: "Never ever get free upgrade"
ข้อดี: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
ข้อดี: "Again very friendly and efficient service ."
ข้อดี: "Boarding ok, timely departure. Food very good for plane food."
ข้อเสีย: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
ข้อดี: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
ข้อเสีย: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
ข้อเสีย: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
ข้อดี: "Crews are truly nice and patient"
ข้อเสีย: "Crews are very nice, food are not really good"
ข้อดี: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
ข้อเสีย: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
ข้อดี: "Very helpful and polite staff"
ข้อเสีย: "Old B777-200 with small personal screen. And they don't have pillows on board."
ข้อดี: "Crew and boarding were efficient"
ข้อเสีย: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
ข้อดี: "Excellent experience as usual by SIA."
ข้อเสีย: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
ข้อดี: "crews are energetic and warm welcoming passengers."
ข้อเสีย: "aircon temperature is too hot for seat 50H area."
ข้อดี: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
ข้อดี: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
ข้อเสีย: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
ข้อดี: "The crew is really the only thing making the flight enjoyable."
ข้อเสีย: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
ข้อดี: "The seat that I picked."
ข้อเสีย: "Running water in the bathroom"
ข้อดี: "Business class is the best"
ข้อดี: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
ข้อเสีย: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
ข้อดี: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
ข้อดี: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
ข้อเสีย: "I truly enjoy this airline! No complaints"
ข้อดี: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
ข้อเสีย: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
ข้อเสีย: "Qatar airline is one of the best ways to fly!"
ข้อดี: "It was an ok experience, improved by the head of attendants at the end"
ข้อเสีย: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
ข้อดี: "Crew was nice and attentive"
ข้อเสีย: "More leg room"
ข้อดี: "professional and courteous staff. Food is even better than a Lufthasa flights"
ข้อเสีย: "Great selection of movies and the food was really good as well."
ข้อเสีย: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
ข้อเสีย: "Delay at landing"
ข้อดี: "Q-suites and business class flight crew."
ข้อเสีย: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
ข้อดี: "Good service best price, good food comfort I think is best airlines in word in my opinion"
ข้อดี: "Everything was first class with excellent service"
ข้อเสีย: "Long flight with long layover in Doha"
ข้อดี: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
ข้อเสีย: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
ข้อดี: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
ข้อดี: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
ข้อเสีย: "It would be nice to have socks to put on for when I want to take my shoes off."
ข้อดี: "the attendants were always on top of things. One of best overall flights ever."
ข้อดี: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
ข้อดี: "The Qatar Airways price."
ข้อดี: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
ข้อเสีย: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
ข้อดี: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
ข้อดี: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
ข้อดี: "I liked the crew"
ข้อเสีย: "My first flight to DOHA was cancelled"
ข้อดี: "Economy treated like first class!"
ข้อดี: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
ข้อเสีย: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
ข้อเสีย: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
ข้อดี: "Respect the scheduel and well organize."
ข้อเสีย: "The seats are terrible."
ข้อดี: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
ข้อดี: "Absolutely nothing!!!!!!"
ข้อเสีย: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
ข้อดี: "- Efficient boarding and check-in - on time arrivals"
ข้อเสีย: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
ข้อเสีย: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
ข้อดี: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
ข้อดี: "The flight was comfortable. The flight attendants were pleasant and attentive."
ข้อเสีย: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
ข้อดี: "Great flights. lots of room in economy."
ข้อดี: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
ข้อเสีย: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
ข้อเสีย: "Seat is not comfortable at all."
ข้อดี: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
ข้อดี: "I just flew from Bangkok to Miami, with a connection in Doha. The roundtrip ticket was about the weirdest one listed (less than $1000USD). For the price, it was a really good flight. The flight attendants were really nice. The seats were comfortable, food was more than decent, and there was a good entertainment system."
ข้อเสีย: "Earlier in the year I flew a similar flight for a similar price on Emirates. Emirates I liked more for one reason in particular. Emirates had one attendant whose job was solely to clean the bathroom. I don't know about you, but I love the idea of a constantly cleaned bathroom on such a long flight. Qatar didn't have this."
The staff was good, movies were good, snacks provided were OK, some type of sandwich would be nice on these longer flights.
Please know that even in long flights you will be very hungry! There is no real food served. A “flight fuel” box is offered for $10 but it is nothing of substance. And don’t expect to eat in the airport before your connecting flight because you will likely be sitting on on the tarmac waiting to park and get off the plane for the time you had available to grab food as Delta can’t seem to get their flights coordinated to get you there on time!
ข้อดี: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."
ข้อดี: "The crew was very helpful and the seats were comfortable"
ข้อดี: "Customer service as always"
ข้อดี: "The crew was amazing. I've got the exit seat: very comfortable."
ข้อเสีย: "Entertainment choice could improve, very few choices."
ข้อเสีย: "Filthy plane, and delayed too long"
ข้อดี: "Yes, . Amazing crew Seat was comfortable."
ข้อดี: "Crew, exit row seat"
ข้อเสีย: "Comfort plus seats on final leg did not appear to be different than main cabin"
ข้อเสีย: "I had an isle seat. I felt jostled all the time."
ข้อดี: "The entire thing, food, service, and ..."
ข้อเสีย: "More room in each seat"
ข้อเสีย: "More comfortable seats!!!"
ข้อดี: "Leaving early and getting home early. Flight was perfect."
ข้อดี: "Delta in Orlando is awesome!"
ข้อดี: "In rescheduling us they only charged us $54 per person"
ข้อเสีย: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
ข้อเสีย: "The comfort seats are not that comfortable"
ข้อดี: "The flight was actually ahead of time!"
ข้อเสีย: "Delay after landing"
ข้อดี: "Food and entertainment not applicable"
ข้อเสีย: "Seats very tight!"
ข้อเสีย: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
ข้อดี: "Clean bathrooms and great refreshment choices"
ข้อดี: "Staff was friendly."
ข้อเสีย: "Crying child but I understand has nothing to do with the airline."
ข้อดี: "Flight attendant was great!"
ข้อดี: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
ข้อดี: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
ข้อเสีย: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
ข้อดี: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
ข้อเสีย: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
ข้อดี: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
ข้อเสีย: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
ข้อเสีย: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
ข้อดี: "Again, a quick and easy connector and flight homeward."
ข้อเสีย: "Not applicable."
ข้อดี: "The service was good"
ข้อเสีย: "The flight was very rough on landing"
ข้อเสีย: "luggage did not arrive same time with me and not the same airport"
ข้อเสีย: "The wifi wasn't strong enough to download the app to watch movies on the plane."
ข้อดี: "Comfortable seats in coach Good snacks Friendly crew"
ข้อดี: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
ข้อดี: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
ข้อเสีย: "I froze on the way to Las Vegas and there weren't enough blankets."
ข้อดี: "it was great experience"
ข้อดี: "Very professionals"
ข้อดี: "The organization, the shortening of the flight time."
ข้อเสีย: "At the Orlando airport, the LACK OF SEATING BY the gate!"
ข้อดี: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
ข้อเสีย: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
ข้อดี: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
ข้อเสีย: "Why can't all the Delta gates be near each other. My connecting flight was very far."
ข้อดี: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
ข้อดี: "It was as fast!!"
ข้อเสีย: "Nothing was offered, my bag was checked at the door but no big deal"
ข้อดี: "Overall great experience"