หาเที่ยวบินราคาถูกไป ปาร์มา

ข้อดี: "Yes"
ข้อเสีย: "The Cabin seating"

ข้อดี: "Flight attendants were excellent and very accommodating."

ข้อดี: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."

ข้อดี: "We upgraded to economy premium which was fantastic. With the exception of seats that lie down all the way, you feel like you are in business class."

ข้อดี: "Bad"
ข้อเสีย: "Because the one came in from London Got Delay And I miss my flight"

ข้อดี: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"

ข้อดี: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"

ข้อดี: "Same nice crew"
ข้อเสีย: "My luggage destroied"

ข้อดี: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
ข้อเสีย: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."

ข้อดี: "A regular predictable LH flightqq"

ข้อดี: "Great aircraft"
ข้อเสีย: "Waiting for arrival gate"

ข้อเสีย: "You lost my luggage !!"

ข้อดี: "MRS-FRANKFURT on LH was awful but FRANKFURT to JFK was great for economy class. Flight attendant in my section was fantastic. Food was ok. Entertainment choices were excellent."
ข้อเสีย: "When my flight out was canceled due to snow Lufthansa did not answer their phones despite hours of calling."

ข้อเสีย: "The gate was moved three times."

ข้อดี: "Overall clean and efficient. Good service. Good craft and seating."
ข้อเสีย: "Touch functionality of the entertainment system didn't work too well. Didn't get the second meal as I fell asleep around that time."

ข้อดี: "The crew were very helpful and friendly"
ข้อเสีย: "The flight was delayed"

ข้อเสีย: "Could have more options for entrainment"

ข้อดี: "Great Service from the crew!"

ข้อดี: "Great service as always"

ข้อดี: "The crew was friendly and the flight was comfortable. And the food was very good."

ข้อดี: "I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!"
ข้อเสีย: "I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!"

ข้อดี: "Entertainment choices, food was delicious, beverages available in a timely fashion, and great crew."
ข้อเสีย: "Crying baby"

ข้อดี: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

ข้อดี: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
ข้อเสีย: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."

ข้อดี: "I was sleep the whole time"
ข้อเสีย: "It was okay"

ข้อดี: "N-o entertainment"
ข้อเสีย: "All"

ข้อเสีย: "There is no entertainment so I do not know it should be rates."

ข้อดี: "Great movie choices"
ข้อเสีย: "Temperamental touch screen was frustrating."

ข้อดี: "Flight on time and crew friendly"

ข้อเสีย: "Not enough space in between seats"

ข้อดี: "staff at airport were friendly, helpful"
ข้อเสีย: "telephone reps NOT helpful and do not know the airplane seat maps"

ข้อดี: "Very professional, attentive, friendly flight attendants, clean aircraft (even the restrooms), surprisingly good food. I appreciate the complimentary wine, beer and after meal cordials. Boarding was quick, easy and on time."
ข้อเสีย: "Economy seat room feels even smaller which, I guess, is to be expected. My husband is 6'2' and his knees touched the seat in front of him. When the person in front leans their seat back it is very claustrophobic. Over all an excellent flight though."

ข้อดี: "No problems. As could be expected. Would do again."

ข้อเสีย: "old model aircraft"

ข้อเสีย: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."

ข้อดี: "The variety and ease of use of the entertainment"
ข้อเสีย: "The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude."

ข้อดี: "There was no entertainment system"

ข้อดี: "The food was good and the crew members were very friendly and caring."
ข้อเสีย: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."

ข้อเสีย: "Transfer gate is too far away"

ข้อดี: "The food was very good. The service, the preciseness."
ข้อเสีย: "I didn't like the entertainment, there should me more options for movies in English and Arabic."

ข้อดี: "Boarding process, food and entertainment were excellent."
ข้อเสีย: "Seats seemed a little small, even for economy."

ข้อเสีย: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."

ข้อดี: "Lufthansa flights was great as usual. Super Clean airplane, polite crew, entertainment selection was good, well functioning head rest design!"
ข้อเสีย: "The western vegetarian/Vegan meal's texture, taste, and quality was astoundingly aweful. It was actually funny how bad the food was."

ข้อดี: "Your have great people working for your company. I have approached them with questions and they have answered me with kindness and efficiency. I want to mention a lady in your counter in Spaim, Ms Monte Castro, she was respectful, approachable, and had the human touch to treat people. Thank you for training your personnel so well. The crew boarding children were nice with the litte ones. As an observer who previously had traveled with children I thought it was refreshing to see your erdonnel. Every fligh attendant had a nice smile and great desire for the well being of the people."

ข้อดี: "Great! The stewardess are very helpful"

ข้อเสีย: "The food was bad"

ข้อดี: "food service ,"
ข้อเสีย: "passengers are the ones looking for overhead space , one of the crew instead of assisting a passenger , told the passenger to go up front of the plane to look for overhead space. boarding on some airlines are called out according to your seat assignment except the first class ."

ข้อเสีย: "Everything was great except for narrow seats."

ข้อดี: "Flight was great On time Crew was pleasent"

ข้อดี: "Nice new Boeing 787, lots of space."
ข้อเสีย: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."

ข้อดี: "Crew was excellent explaining about the (short) delay."

ข้อดี: "Economy class product offers good value for money."
ข้อเสีย: "Boarding processes could be enforced consistently."

ข้อดี: "Flight all good"
ข้อเสีย: "Suitcase did not arrive and still not received."

ข้อดี: "Flat bed seats 747 upper deck"
ข้อเสีย: "Lost my luggage for 7 days"

ข้อดี: "Crew polite and efficient"
ข้อเสีย: "No leg room. The box underneath the seat in front makes it impossible to stretch your legs. The arm rest lifts only to 45 degrees which is useless. No way to gain some lateral space there."

ข้อดี: "Soecial attention, tgey suggestvyiubhave some water. Ask yiuvif you are doing fine... All very welcoming. These guys got some pride in their job and that's nice. True hospitality in the air... Makes you feel at home... and they know what they are doing... Professionals!"

ข้อดี: "Crew were professional"
ข้อเสีย: "aprreciste the snack, but a bit blah!"

ข้อเสีย: "Cabin was cold we had a blanket which did help a bit Not much room to have your meals etc"

ข้อเสีย: "Cramped space; my back still hurts Entertainment system did not work; only L-sound and poor visibility screen. The worst airline food I have aver been served."

ข้อดี: "Yes, Very good"

ข้อดี: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

ข้อเสีย: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"

ข้อดี: "Loved the smooth ride."
ข้อเสีย: "Bathroom was pretty nasty"

ข้อดี: "The crew was pleasant"
ข้อเสีย: "Baggage checkin & flight boarding was slow & disorganized."

ข้อเสีย: "I congratulate the KLM crew!"

ข้อดี: "The crew was amazing, flight on schedule and good entertainment."
ข้อเสีย: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

ข้อดี: "Slow service."
ข้อเสีย: "Better communication!"

ข้อดี: "Reasonable space in economy class seats"
ข้อเสีย: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

ข้อดี: "The crew is really welcoming"
ข้อเสีย: "The seats are too narrow and a bit too hard"

ข้อดี: "Crew was fantastic, seats and entertainment was great. Very good food choices."
ข้อเสีย: "Everything was very good."

ข้อเสีย: "This was just a short commuter flight from Lyon to Amsterdam for connection."

ข้อเสีย: "We had 4 hour delay causing a stop over at 3am. So yeah"

ข้อดี: "Nothing"
ข้อเสีย: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

ข้อดี: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

ข้อดี: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
ข้อเสีย: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

ข้อดี: "Amazing crew"

ข้อเสีย: "Larger meals."

ข้อดี: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
ข้อเสีย: "Transfer point needs upgrade."

ข้อเสีย: "Turn the lights on early making it hard to sleep"

ข้อเสีย: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

ข้อดี: "Boarding agent extra effort to improve my seating!"
ข้อเสีย: "Food amount less than expected."

ข้อดี: "Crew where awesone and the choice of entertainment was fantastic"
ข้อเสีย: "Seats way to close together"

ข้อเสีย: "Nothing special"

ข้อเสีย: "Very slow service at checkin, was not even available when I arrived at the airport"

ข้อดี: "Efficient crew"
ข้อเสีย: "Long, slow line at check in. Not many new movies or tv shows"

ข้อดี: "Good entertainment options. Nice flight attendants"
ข้อเสีย: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

ข้อเสีย: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

ข้อดี: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

ข้อดี: "Friendly in-flight personell"
ข้อเสีย: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

ข้อเสีย: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

ข้อดี: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
ข้อเสีย: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

ข้อดี: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
ข้อเสีย: "Flight departing late."

ข้อเสีย: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

ข้อดี: "Friendly staff, good service and on time departure/arrival."

ข้อดี: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
ข้อเสีย: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

ข้อดี: "My bagage broke"
ข้อเสีย: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

ข้อดี: "Service impeccable!"
ข้อเสีย: "They have one line of executive class after the kitchen and toilet, is very noisy."

ข้อดี: "The cabin crew were pretty good. That's about all that was good."
ข้อเสีย: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

ข้อเสีย: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

ข้อดี: "The cue lines per zone are a brilliant idea!"

ข้อเสีย: "It was a great flight can’t think of anything"

ข้อดี: "Plane was new, and seatback screen responsive and functional."
ข้อเสีย: "Economy seats not very comfortable, very tightly packed together"

ข้อดี: "FA kept bumping into my seat waking me up"
ข้อเสีย: "Return the 777 to 9 across"

ข้อดี: "On time, staff was nice."
ข้อเสีย: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

ข้อดี: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

ข้อดี: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
ข้อเสีย: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

ข้อดี: "Good selection of movies"

ข้อดี: "Quick and efficient not lying more to say or critique."
ข้อเสีย: "Coffee and a bread roll as a snack??"

ข้อเสีย: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

ข้อดี: "It was on time"
ข้อเสีย: "Hard seats Boarding was 35 min delayed"

ข้อเสีย: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."

ข้อเสีย: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

ข้อดี: "The cabin crew were excellent"
ข้อเสีย: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"

ข้อเสีย: "Please see comments above about this flight."

ข้อดี: "Average"
ข้อเสีย: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

ข้อดี: "Nothing"
ข้อเสีย: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."

ข้อดี: "The plane arrived in New York smoothly"
ข้อเสีย: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

ข้อดี: "Only the cabin crew was good."
ข้อเสีย: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

ข้อดี: "Courteous crew"

ข้อเสีย: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

ข้อดี: "The fresh bread and cheese."
ข้อเสีย: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

ข้อเสีย: "no vegeterian sandwiches very disappointed"

ข้อดี: "The food, the service and everything else is fine, quite good."
ข้อเสีย: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."

ข้อดี: "Food was excellent and crew was very nice."
ข้อเสีย: "Could not check in online before my flight and no zones to board just line up and go apparently."

ข้อดี: "Very old plane with very poor screens where images was horrible"

ข้อดี: "the food"
ข้อเสีย: "no room for legs"

ข้อดี: "All of the crew were friendly and the flight was on time."
ข้อเสีย: "No problems"

ข้อดี: "Great people"
ข้อเสีย: "It was an hour late"

ข้อดี: "Not much."
ข้อเสีย: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."

ข้อดี: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
ข้อเสีย: "nA"

ข้อดี: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
ข้อเสีย: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"

ข้อเสีย: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

ข้อเสีย: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

ข้อดี: "Our flight attendant and fnally making it home!"
ข้อเสีย: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."

ข้อดี: "Loved the movie selection and the food was good too."
ข้อเสีย: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

ข้อดี: "Kind, courteous, attentive crew. Smooth flight."

ข้อดี: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."

ข้อเสีย: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"

ข้อดี: "Ticket price"
ข้อเสีย: "Long check in wait in Dubai. Food was shocking - inedible!"

ข้อดี: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
ข้อเสีย: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."

ข้อดี: "Average flight"
ข้อเสีย: "Food on AF montreal - paris flight and totally rude stewardesses"

ข้อดี: "Professional and helpful crew."
ข้อเสีย: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."

ข้อดี: "should let first board passenger in rear rows and not everybody together."

ข้อดี: "Smiling, quick, courteous"
ข้อเสีย: "Had to pee right after turbulence no time for bathroom"

ข้อเสีย: "Please be more clear about the carry-on luggage policy. I was able to take everything with me on my way to Prague, but the attendant forced me to check a bag at the gate. The requirements were very vague and I don't understand how you could bring something on the first flight perfectly fine, and then get stopped on the return flight."

ข้อดี: "Really friendly service, both on the ground and in the air"

ข้อดี: "The snack/beverage service was unexpected and generous for such a short flight."
ข้อเสีย: "The airline lost both of my bags and destroyed a twin seat stroller. Dealing with the personnel at the airport was very difficult since I didn't have one of my baggage tickets, they acted like they couldn't help me at all. They have computers and could have cross – checked with my name, but they refused to do so until I told him to try to use the one claim ticket that I did have. They did and the matter was eventually resolved, and I am awaiting my bags now at the place where I am staying."

ข้อดี: "Decent food, polite crew. All you can ask for such a short flight."
ข้อเสีย: "No entertainment, but for such a short flight that's not such a problem. Seat pitch is a bit tight."

ข้อดี: "That it was not an Air France operated flight. Crew were kind and helpful. Seating was very comfortable, and everything was on schedule."

ข้อดี: "Nothing"
ข้อเสีย: "Flight delayed over 100% Pilot couldn’t navigate turbulence without persistent discomfort Ground staff negligent/incompetent, bordering malicious"

ข้อดี: "boarded and landed on time. staff was nice."
ข้อเสีย: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"

ข้อเสีย: "No WiFi"

ข้อดี: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"

ข้อดี: "Very good"

ข้อดี: "Almost nothing on this flight."
ข้อเสีย: "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."

ข้อเสีย: "same as above"

ข้อดี: "Very room seats."
ข้อเสีย: "They even charge for water."

ข้อดี: "Boarding. Food."
ข้อเสีย: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"

ข้อเสีย: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"

ข้อเสีย: "There was no food or movie"

ข้อดี: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
ข้อเสีย: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."

ข้อเสีย: "Booked and paid for extra legroom seats, but were just given normal seats"

ข้อเสีย: "As per above"

ข้อเสีย: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."

ข้อดี: "Always 5 stars to the crew and reliability."
ข้อเสีย: "Seats are not so comfortable or that much leg room in economy. Asian airlines do much better n seat comfort. The entertainment system on this 777 is old and unreliable. Poor viewing aspect and screen resolution. On a 13 hour flight the passengers deserve more for their money."

ข้อดี: "Basically ontime although a bit delayed getting started. Crew was attentive . Food Ok. Seating could be a bit better."
ข้อเสีย: "Somewhat tight seating. More reclining of seat would help. The gate was the furthest away possible requiring a very long walk."

ข้อดี: "There were no passengers in middle seats. I liked the M&S food for purchase, although they ran out of sandwiches by row 10."
ข้อเสีย: "I made the connection from T3 to T5; my bags didn’t, again, BA!"

ข้อดี: "The crew were the epitome of professionalism, deftly dealing with the the predictable problems that come with a fully-booked flight on an elderly aircraft. I almost never complete these customer surveys, but on this occasion I felt obliged to make a statement in support of the cabin crew, who were amongst the best I've encountered in nearly four decades of air travel."
ข้อเสีย: "The aircraft."

ข้อดี: "The food was fine, and there was plenty of it. The movie selection was good."
ข้อเสีย: "The crew turned the lights out when we took off, then when everyone was asleep they turned them on and served dinner, at like 10-1030 pm... Way too late to be eating. Then they turned the lights off, then on again for drinks, then off then on again for a breakfast snack, then off then on again for more drinks. Just pick one, on or off please."

ข้อเสีย: "I am not a fan of flying it's just something I have to do occasionally."

ข้อเสีย: "We waited 3 hours in the airplane before they would take off, first because they said there was a line for the taxi gate, then they said something was wrong with the airplane they needed to fix it. Shouldn't they do maintenance before they load a plane?"

ข้อดี: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
ข้อเสีย: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

ข้อดี: "It was a smooth landing."
ข้อเสีย: "Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money."

ข้อดี: "Nice, smooth flight, no complaints."

ข้อดี: "The entertainment on the plane was plentiful. The overall comfort was superb. The staff was very kind."
ข้อเสีย: "Everything was pretty enjoyable, however, the food really needs to step up. The food at business class lounge and on the plane were below average comparatively to other airlines and their business class offerings."

ข้อดี: "Pre flight information, checking in online & self baggage drop."
ข้อเสีย: "Flight delayed, sat on runway for 30 mins with no explanation. Not very comfortable, cramped. Can't pay for refreshments with cash."

ข้อเสีย: "The food , it will be great to have a salad option ."

ข้อเสีย: "Our bags were lost. Only water was offered."

ข้อเสีย: "They didn't have complimentary water on a 3-hour flight from Rome to London so I bought a small water for £1.80. Compared to KLM, which served organic and free range food, even on a much shorter flight, British Airways doesn't hold up."

ข้อดี: "Safe flight"
ข้อเสีย: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."

ข้อดี: "Crew was nice"
ข้อเสีย: "We hardly had any water. Entertainment systems were very poor and kept breaking. Mine completely broke. Airplane felt old and rickety"

ข้อดี: "On time arrival"
ข้อเสีย: "Service, crew, departure delay, dated vehicle"

ข้อดี: "the plane was clean"
ข้อเสีย: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."

ข้อดี: "Everyone please read this carefully before flying with British Airways - we will be taking this further as customer service is appalling!"
ข้อเสีย: "British Airways overbooked the flight so we missed it and the next one due to system failure. We then were trapped in the airport (Heathrow) for the entire day. They 'allowed' us to leave the airport nine hours after we got there but unfortunately there were no trains, planes or buses going to Milan until midnight. After we searched for two hours to get to Milan we found one but had to spend nine hundred pounds to get a flight with another airline to get to my friends wedding. They lost our bags so we had to borrow clothes for the wedding from friends which was so embarrassing! We then continued our trip and they still have not returned our bags seven days into what was going to be the holiday of a lifetime. Not only have they ruined the trip for us both, they have cost us a bomb as we have had to buy clothes as we go."

ข้อดี: "nothing to be noted"
ข้อเสีย: "late departure"

ข้อดี: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."

ข้อเสีย: "We booked a wheelchair transfer from the connecting flight, and BA refused to provide the service. My elderly mother in law with limited mobility was left alone and stranded at Heathrow and was only assisted by fellow passengers (NOT BA staff). Unbelievable."

ข้อดี: "Where's my luggage British Airways? You lost all of my most precious belongings, after you forced me to check my bag!"
ข้อเสีย: "Well standing at the luggage carousel like a fool waiting for luggage that has yet to be found, really sucked! Not cool to be forced to check my luggage at the baggage check and ticketing because they claim there's no room for it, then they lose my bag. All the other people had their carry-ons. We checked in 3 1/2 hours early, and apparently they did this to 6 other families on our flight! Not good to be losing so much luggage."

ข้อดี: "Easy, good service, relatively uncrowded. Like air travel used to be. Coffee with the grounds in and unusual lid was pretty good."

ข้อดี: "Because of a sudden mobility problem, for the first time ever I requested mobility assistance. I assume your personnel providing this assistance are some of your lower paid. Their assistance in Bangkok, London and Manchester was fantastic; I wish I had recorded the names of each helper so I could praise them individually. They smoothly got us through check-in procedures, delivered us to boarding gates. Nothing seemed to be too much trouble to them. They made what might have been an unbearable trip totally trouble free. Thank you all."

ข้อดี: "Fantastic chicken curry! Best airline food EVER! Nice stewardesses too....."
ข้อเสีย: "I suppose I expected a slightly bigger toilet on a 747, but no biggie."

ข้อดี: "All"
ข้อเสีย: "Nothing"

ข้อดี: "Good overall experience"
ข้อเสีย: "Food can be tastier and less fattening"

ข้อเสีย: "They gave us the smallest sandwich in the history of the world! Older, outdated plane."

ข้อดี: "British Airways really surprised me by offering a free sandwich and dessert with a beverage: outstanding!"
ข้อเสีย: "N/A"

ข้อดี: "Seating was comfortable and fast boarding! Food was better than other flights."
ข้อเสีย: "24 people Traveling in World Traveler Plus all without entertainment system, my personal light was stuck on! No one else's light would come on. Cabin crew made only 1 pass with drinks trolly because one of our fellow cabin travellers had over endulged before boarding. Crew seemed quite inattentive!"

ข้อดี: "Good seat in club world. Fast track through immigration and security."
ข้อเสีย: "Slow service on board and lots of children taking up the club world cabin. Had to pay extra to choose seat and issues with seating took away from the peaceful experience that should be associated with business class."

ข้อดี: "Service"
ข้อเสีย: "Seat spacing is too small even for me of 170cm tall. There was condensed water dripping from the ceiling - really bad!"

ข้อดี: "It got me to Spain. That's it."
ข้อเสีย: "Worst transatlantic flight I've ever taken. 3 hour delay boarding (I understand this happens sometimes). Then, so unbelievably cramped, hot, and uncomfortable. The flight attendants had to know that the plane was not very comfortable but they did very little to make it passable. Entertainment very poor. Hard to see tv, earbuds barely worked. Will pay more if necessary to choose a different airline/plane next trip."

ข้อดี: "Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible."
ข้อเสีย: "It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future."

ข้อดี: "Amazing crew helped us check in our luggage at a reduced rate."
ข้อเสีย: "More inter European connections at more competitive price"

ข้อเสีย: "Everything was good."

ข้อเสีย: "Alitalia is the worst airline company"

ข้อดี: "good onboard service"
ข้อเสีย: "the business class wasnt really so good to my expectation."

ข้อเสีย: "We were traveling with my 94-year-old grandfather who needed wheelchair assistance. And it took the 4th person I asked to get any assistance. The very first Alitalia person I tried to speak to was the very worst. Though her job was to check people in, she said she couldn't help me and to go to another counter. When I asked if she could please at least make a call to get a wheelchair (my grandfather was at the airport entry and couldn't walk) she made a terrible face, threw the papers on her desk around and said I had to go to another counter. When I went to the counter she pointed at, I was told again I would have to go to another counter. No offense to dog owners, but the animals that were traveling received better assistance."

ข้อดี: "Nice opera music available while trying to figure out the antiquated entertainment system."
ข้อเสีย: "Seating was the most cramped I have ever experienced. Service was relatively efficient and competent but not especially friendly. Really old entertainment system not easy to figure out. Lack of individual air control."

ข้อดี: "Comfortable seats"
ข้อเสีย: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."

ข้อดี: "Nice new plane (Embraer), row 4 had long seat pitch"
ข้อเสีย: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

ข้อดี: "Crew was pleasant there were many seats vacant"
ข้อเสีย: "Flight boarding starte 25 minuets late"

ข้อเสีย: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

ข้อดี: "The fact that I had more legroom than I expected was surprising."
ข้อเสีย: "The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment."

ข้อดี: "Nothing"
ข้อเสีย: "Seats too cramped and close to facing seats."

ข้อดี: "Operazioni di imbarco veloci ed ordinate"
ข้อเสีย: "Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia."

ข้อดี: "The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially."
ข้อเสีย: "Probably not the company fault, but my stroller was a little damaged when I got it at my destination."

ข้อดี: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
ข้อเสีย: "Hmmm"

ข้อเสีย: "you have to show all the empty seats at check in. I have bought a seat for 90$ and it was empty seats near me"

ข้อดี: "We arrived in Dusseldorf, there was a wheelchair waiting thanks to AirBerlin, and the rest of the trip was excellent."
ข้อเสีย: "Check in was chaos. A different Alitalia flight had been cancelled so there were mobs at the check in at 4 a.m. waiting for the Alitalia personnel to appear--AirBerlin was open and staffed, but Alitalia was at least 1/2 hour late and all check in had to take place in person at the counter and no counter was specified for our flight. I had requested wheelchair assistance (I'm 80 years old with back problems), but there was none available."

ข้อดี: "Almost nothing"
ข้อเสีย: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"

ข้อดี: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
ข้อเสีย: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."

ข้อเสีย: "delay without clear indication"

ข้อดี: "Not much, but food was decent."
ข้อเสีย: "Oldest plane I've seen in recent years, crew barely acknowledged our presence (talked to each other the whole time), no working air conditioning, and big metal boxes in front of the window seats that take up all of the leg room (yes these seats aren't cheaper."

ข้อดี: "Nothing"
ข้อเสีย: "You lost my luggage!!!!!! Now I'm standing in a long line with other lost luggage people. Düsseldorf is not a large airport and there was ample connection time. Not the way I wanted to start my vacation. Instead of driving south now I'll be waiting at the airport all day On the flight the seat in front of me folded back all the way to my head! How does that happen?"

ข้อเสีย: "HORRIBLE seats. So unbelievably uncomfortable"

ข้อเสีย: "The lost my suitcases"

ข้อดี: "Not too much. Standard flight. They had ok wine I guess."
ข้อเสีย: "Ancient planes. Had to use proprietary headphones, I thought they stopped doing that. No USB. Screens seemed 20 years old. It's 2017!"

ข้อเสีย: "I tried to talk with the service desk to change my flight before the flight and the service team could not help me out because only the service desk outside security could look up other fights. I find this hard to believe and a little ridiculous that AirItalia would make their customers run around inside and outside security to switch flights. We live in a day of technology and have computers for a reason. There shouldn't be an issue why other flights can be looked up from only one computer. In addition, we boarded the plane and then we waited on the tarmac for 2 hours waiting to leave. The air was turned off and it was hot and stuffy inside the plane."

ข้อดี: "Crew was good."
ข้อเสีย: "No food served. No coffee. Just coca cola and water."

ข้อเสีย: "Very small seats and too warm!"

ข้อเสีย: "flight was over 30 minutes late which is unacceptable for a 1:55 flight!!!!"

ข้อเสีย: "My flight was cancelled and didnt get information from the hungarian ground staff about the reason. They just changed it for Austrian Airlines but I don't like Austrian Airlines and i had also an Insurance for this ticket. After a long conversation I could fly by Lufthansa with stopover in Frankfurt."

ข้อดี: "Nothing"
ข้อเสีย: "Late! connections no good! no information about flight changes!"

ข้อเสีย: "Alitalia is a Bullshit company, we were late to our connection because of the air line, they told us the next flight is waiting for us, but they didn't... We got tickets to the next flight with no compensation and they lost our snowboard case."

ข้อดี: "The crew was very friendly and efficient."

ข้อเสีย: "Airport transfer in Abu Dhabi was dreadful, overcrowded, disorganized, frustrating"

ข้อเสีย: "Delay with departure. Very poor crew attitude"

ข้อเสีย: "There was some issue with checking in, there was a massive line and over an hour wait just for less than an hour flight.. there was zero communications as to what was happening and there were no staff attending priority queues"

ข้อเสีย: "The boarding was chaos in both Munich and Rome. Apparently Al Italia had instituted a new computer system and the workers did not know how to use it. I spent hours on line getting a boarding pass in Munich, and then again another in Rome (in Munich no one was given boarding passes for connecting flights). I spend hours again in lines to get a boarding pass for a flight to Palermo, missing my connection and only getting a much later flight to Palermo. It was utter confusion. Shame on Al Italia."

ข้อเสีย: "worst food"

ข้อเสีย: "They say things take longer in Italy to savor the experience of life. I cannot imagine a human being who can savor being on a plane. Teeny drink service, twice over the course of ten hours, Staff with limited english, mysterious route with a lot of zigzaging. Icky food. It wasn't my worst experience ever, but certainly not a great flight."

ข้อดี: "Crew were cool and food was great"
ข้อเสีย: "There was more than an hour delay in taking off, the boarding started late, and after the boarding we waited an hour seating inside the plane.. so of course the flight came late. I nearly missed my next flight. The variety of movies was poor. Half of them were Italian movies (I respect that, but I don't speak the language), I wish there were more movies and newer ones it's not easy when you have 11 hours flight also the chairs were really small, even compared to alitalias smaller planes in which the chair is larger and much more comfortable"

ข้อเสีย: "Not one single Mandarin speaking flight attendant on board. Alitalia delayed my luggage and they have worst customer service where ppl don't know what's going on. 10 days have passed and my luggage is still not back to me yet. WORST airline I've taken!!"

ข้อดี: "The flight was delayed, we had to wait on the plane until it was ready to go. My head phone pin was broken, so I can't listen anything. Beside this, next to me was a big big man that occupied 1/4 of my sit, it was really uncorfortable for both of us."

ข้อดี: "The crew at the Fiumicino airport was very professional and helpful to find seats for me and my wife."
ข้อเสีย: "Airlines apparently didn't get the memo explaining the difference between vegetarian and vegan. If you request a vegetarian meal, they will serve you a non-dairy, no egg meal that 9 out of 10 times is bland and insipid. You can do better!!"

ข้อดี: "It was a night flight and they tried to make us a good night sleep"
ข้อเสีย: "We wated a long time until we fly we just sat on the chair and no one tokd us anything why r we waiting"

ข้อดี: "Friendly crew."
ข้อเสีย: "bus ride from plane to terminal - it was packed and it was a really warm day and no air conditioning."

ข้อเสีย: "Priority boarding has to be to the aircraft and not to the bus."

ข้อเสีย: "We took the flight from Rome to New York. The seats in coach are cramped if people recline, as they of course do on a 10-hour flight. The aisles were also very narrow. Crew was great."

ข้อดี: "The flight arrived on time. The interior of the A330 was clean and well equipped. The flight personnel were welcoming and friendly."
ข้อเสีย: "Alitalia on line check-in system continues to be substandard. It frequently does not work: on line check-in frequently does not function and the system does not allow for seat selection before check-in. Food on Alitalia has not improved - definitely below the quality of other international airline flights. Similarly, I have found the on board entertainment selections diminishing in quality."

ข้อดี: "Not much"
ข้อเสีย: "Food. Lack of service. Poor seating. No in-flight entertainment"