Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
ข้อเสีย: "We got drinking water after landing. Would be better to provide some snacks on the way out."
ข้อดี: "Brilliantly safety-conscious crew but very personable."
ข้อเสีย: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
ข้อดี: "Crew are efficient and friendly"
ข้อเสีย: "Portion of food could have been slightly bigger"
ข้อดี: "Good meal"
ข้อเสีย: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
ข้อดี: "Lovely people. Lovely service. Good food."
ข้อเสีย: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
ข้อเสีย: "An hour delay for no expressed reason is not acceptable."
ข้อดี: "Nothing apart from kind crew"
ข้อเสีย: "Food was really not good at all! Very poor The inside of plane was not clean!"
ข้อดี: "I'm very justifying for the flight."
ข้อดี: "Airfare was reasonably priced."
ข้อเสีย: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
ข้อเสีย: "Getting our bags took a long time"
ข้อดี: "Easy to book, travel and get around with."
ข้อเสีย: "The on board snack isn’t great."
ข้อดี: "The relaxed atmosphere and attentiveness of the flight attendants"
ข้อเสีย: "The distance of the terminal to the aircraft"
ข้อดี: "Friendly staff overall good experience."
ข้อเสีย: "Only issue is there is no alchohol on these flights."
ข้อดี: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
ข้อเสีย: "Vegetarian food option"
ข้อดี: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
ข้อเสีย: "Loved everything"
ข้อดี: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
ข้อดี: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
ข้อดี: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
ข้อเสีย: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
ข้อดี: "Crew was friendly and helpful, boarding was easy, flight was smooth"
ข้อเสีย: "No entetainment, food just a pretty untasty sandwich"
ข้อเสีย: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
ข้อเสีย: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
ข้อดี: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
ข้อเสีย: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
ข้อเสีย: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
ข้อดี: "Ground and in flight service, food, aircraft"
ข้อดี: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
ข้อเสีย: "Nothing that I can think of."
ข้อดี: "Awesome service, great staff, amazing trip"
ข้อดี: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
ข้อเสีย: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
ข้อดี: "Food is good for a short flight. The crew were professional."
ข้อเสีย: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
ข้อดี: "Good flight, reasonable price"
ข้อดี: "Everything was first rate and efficient"
ข้อดี: "Great flight. On time. The crew was polite and professional. Nice experience."
ข้อดี: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
ข้อเสีย: "Food was with meat."
ข้อดี: "Such an amazing experience! From start to finish!"
ข้อดี: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
ข้อดี: "New and comfortable plane."
ข้อเสีย: "Last call came much earlier than described at check in"
ข้อเสีย: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
ข้อดี: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
ข้อดี: "The ladies are so kind...unlike many American airlines! Very nice flight!"
ข้อดี: "The staff and service were friendly and excellent. Flight was fast and efficient."
ข้อเสีย: "I can’t think of anything."
ข้อดี: "It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat."
ข้อดี: "Real food not only pastry meal."
ข้อดี: "The price is a big factor, all the rest was very good"
ข้อดี: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
ข้อเสีย: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
ข้อดี: "Staff were so friendly!!"
ข้อดี: "The seats were a good size and comfortable. I was surprised that with such a short flight we had drunk service and a light meal."
ข้อเสีย: "Be on schedule."
ข้อดี: "Good food, good service, comfy plane!"
ข้อดี: "The crew was amazing. The staff at ticketing was incredible."
ข้อเสีย: "The problem was with the lady at the transfer desk from international to domestic. Usually this is the simplest part of the process, but she refused to help and insisted I go through the ticketing and immigration at the main terminal, even though I often have my ticket printed there at the desk."
ข้อดี: "Nice comfortable flight, food was good"
ข้อเสีย: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
ข้อดี: "The Crew was amazing, the Seat were the best Selling point for the business class"
ข้อเสีย: "More leg Room, more arm rest space"
ข้อเสีย: "I did not like the enormos gigh price for a 45 minuts flight. As a reference the flight from Bangkok to chian mai last 70 minuts and cost less than a third of the flight from Bangkok to koh samui.No doubt Monoply does not support reasonable prices."
ข้อดี: "The food was pleasant"
ข้อเสีย: "Our flight was delayed twice"
ข้อดี: "We arrive in our destination in one piece that’s the only thing I like."
ข้อเสีย: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
ข้อดี: "The food is great. Even for a 50 minute flight, we had a delicious noodle shrimp dish! Nice generous serving of OJ in the morning along with a large bottle of water!"
ข้อเสีย: "Whoever looked after my luggage threw it so hard that it snapped the handle on the inside, so it makes it almost difficult to insert/withdraw the handle now from the bag. Very annoying!"
ข้อดี: "Wonderful service, great food, helpful, on time! A+ airline!!"
ข้อดี: "Why have a Hong Kong customer Hotline if nobody ever picks it up? I called at least 10x during different days and different times, only a record answered saying to try later. So I had to call Thailand Hotline from Hong Kong and they told me to go to the airport at least 4h early to get cheaper price for luggage overweight. I arrived actually almost 5h early, just to realize that the counter only opens 2:45h before departure. When the staff finally arrived, they told me that it's too late for discount rate and there is nothing they can do about it. So I got fined for their lack of service. Failure throughout for such an expensive flight."
ข้อดี: "Spacious cabin, fed even on a short flight. Overall very impressed."
ข้อดี: "The food and the service was excellent. The flying was smooth"
ข้อดี: "the food"
ข้อเสีย: "the delays"
ข้อดี: "It was all standard, nothing to praise this air line with"
ข้อเสีย: "It was all standard, nothing to praise this air line with"
ข้อดี: "Not in the mood for this section"
ข้อเสีย: "Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service."
ข้อดี: "My friend started to feel claustrophobic because the airplane was so stuffy and didn’t depart gate fore at l ast thirty minutes after expected departure time. We were not told til after fifteen minutes. All the while it was hot and stuffy. The landing was rocky and really quite scary"
ข้อเสีย: "It was sweet that they offered a hot meal but I don’t eat chicken so I’m hoping the food was not wasted. They really should ask first, that way there is no waste. The staff were kind and friendly"
ข้อดี: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
ข้อเสีย: "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
ข้อเสีย: "I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe."
ข้อดี: "Easy boarding, on time, and friendly crew."
ข้อดี: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can."
ข้อดี: "Pretty smooth flight, nice and helpful staff"
ข้อเสีย: "Flight was delayed by almost an hour"
ข้อเสีย: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
ข้อดี: "Comfortable space , on time, attentive crew"
ข้อดี: "Fast embarking and take off, friendly staff, the captain spoke very well and welcoming, clean plane, nice food and such a lovely well organised airport at Koh Samui. Koh Samui airport very pretty and clean."
ข้อเสีย: "Phuket airport. Felt dirty, needs new carpet, seats and bathrooms unclean."
ข้อดี: "For a short flight dinner was provided which was a pleasant surprise!"
ข้อเสีย: "The gate was chacked last minute!"
ข้อดี: "I think I missed the potential love connection my stewardess."
ข้อดี: "Great Service. Good economy legroom!"
ข้อดี: "The lounge for passengers was great!"
ข้อเสีย: "Flavour of the meals"
ข้อดี: "Everything about the flight and the food service"
ข้อดี: "The Bangkok lounge, the service in flight including full breakfast on a 45 minute hop"
ข้อดี: "almost all"
ข้อเสีย: "The choice of drinks and the taste of coffee"
ข้อเสีย: "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
ข้อดี: "The pilot did an excellent job of landing in bad weather."
ข้อเสีย: "The flight was delayed by about 4 hours with little information provided to us. The communication with passengers could be improved."
ข้อดี: "Very poor boarding and disembarking using buses"
ข้อดี: "Crew were apologetic and gave us vouchers"
ข้อเสีย: "Flight was delayed for over 5 hours, we were not updated as much as we would have liked. Plane was LOUD, rocky landing, food was not appetizing."
ข้อดี: "That it was on time mostly and got us to our destination. Food was a saving grace compared to the overall experience."
ข้อเสีย: "Super old equipment, no entertainment at all for an international flight at least for the longer 4 hour leg. Their motto fly boutique feel unique is a joke. You could tell they are a cheap cheap airline, they never got a gate at any airport, appeared like relegated to the far flung corners of the airport! Always busing us to and from the gates. In flight bare bones with rickety old seats. Certainly for the super budget minded a good value maybe but I won't be traveling with them anytime soon. crew kept asking me to remove my noise canceling headphones. No airline has ever asked me to coz duh that's their purpose!"
ข้อเสีย: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
ข้อดี: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
ข้อเสีย: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
ข้อดี: "Good food accompanied with excellent inflight service from crew members"
ข้อเสีย: "Insufficient of good movies"
ข้อดี: "Food & services on the plane were great."
ข้อเสีย: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
ข้อดี: "Nice staff"
ข้อเสีย: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
ข้อดี: "Courteous and professional stadd"
ข้อเสีย: "Some hurry up but not overly so"
ข้อดี: "Very short flight"
ข้อดี: "Great crew"
ข้อเสีย: "The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too"
ข้อดี: "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
ข้อเสีย: "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
ข้อเสีย: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
ข้อดี: "Had the a most pleasant cabin crew on the leg from Bangkok to Copenhagen. Made the crew on the Brisbane to Bangkok leg look a bit mediocre"
ข้อเสีย: "Movie choices somewhat limited, not the most comfortable bed"
ข้อดี: "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."
ข้อดี: "Speedy boarding, early arrival and generally comfortable flight."
ข้อเสีย: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
ข้อเสีย: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
ข้อเสีย: "3 toilets out of order. Plane very old. Chilli food so hot inedible."
ข้อดี: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
ข้อเสีย: "Entertainment system and seats are old."
ข้อดี: "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
ข้อเสีย: "Attentive and helpful cabin crew."
ข้อดี: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
ข้อเสีย: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
ข้อดี: "Crew were polite and nice. Food was good"
ข้อเสีย: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
ข้อดี: "Airlines service and cabin crew services."
ข้อเสีย: "The gate was the furthest one and boarding was delayed more than 30 minutes"
ข้อดี: "The food was better than the last time."
ข้อเสีย: "Crew could have been a bit friendlier"
ข้อเสีย: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
ข้อดี: "Excellent service everything was perfect. Want to fly again on thai."
ข้อดี: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
ข้อเสีย: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
ข้อเสีย: "Worn out old 777. The seat cushion could’ve been made of wood!! Not good for a 12 hour flight!!!"
ข้อเสีย: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
ข้อดี: "Service was great, crew on board were friendly and good entertainment."
ข้อเสีย: "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
ข้อเสีย: "Food not up to previous Thai Airways offerings"
ข้อเสีย: "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."
ข้อดี: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
ข้อเสีย: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
ข้อเสีย: "Lack of legroom"
ข้อดี: "Nothing this time"
ข้อเสีย: "Was not offered any food or alcohol becouse i was asleep.when it was being served......i awoke during the meal service but was offered nothing"
ข้อดี: "Great carrier flown with all the others thai airways best!"
ข้อเสีย: "Had to ask for blanket not on seat ready for use."
ข้อดี: "They maintained darkness inside the cabin, thus I could relax well."
ข้อเสีย: "Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice."
ข้อเสีย: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
ข้อดี: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
ข้อดี: "Excellent service"
ข้อดี: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
ข้อเสีย: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
ข้อดี: "Everything provided, lots of refreshments throughout the flight"
ข้อเสีย: "Monitors were not the best for viewing movies. White wine was bitter."
ข้อเสีย: "30 minutes out of Bangkok, there was a problem with the plane and we returned to the airport for repair. I absolutely value the priority on safety, but the 4 hour addition to my already long trip was painful."
ข้อดี: "Efficient cree"
ข้อเสีย: "Food was not good"
ข้อดี: "A380 is a comfortable plane but Thai Airways setup not as nice as Qatar. Boarding was swift, the crew was polite enough."
ข้อเสีย: "It was a night flight but I wish water was served often."
ข้อดี: "Faultless in every way...."
ข้อเสีย: "Parents that cannot (prefer not to) keep their children under control!!! Expecting the lovely Thai staff to do it for them..."
ข้อดี: "Everything but the food"
ข้อเสีย: "Food was two bland steamed fish dishes in the low calorie meal. Please have more variety as done in the past."
ข้อเสีย: "Vegetarian food options and entertainimemt limited"
ข้อดี: "Food was OK. Service slightly better than flight to Bangkok."
ข้อเสีย: "Check in. Lady was not very helpful. Enquired about upgrading (to pay) as had a horrible flight over however was told business class fully booked. We were dressed nice. Boarded plane to find later on business class was only half occupied. Safety on plane was minimal to non existant. 2 year old girl freely running around and over seats, mum laid her on floor ALL while on run way taking off and on steep incline in air. Staff saw earlier on and did nothing, even stood there and spoke about it for a bit but left it."
ข้อดี: "The food was not bad"
ข้อเสีย: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
ข้อดี: "We boarded and took off early"
ข้อเสีย: "A little bit bigger free water bottle"
ข้อเสีย: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"
ข้อดี: "The flight attendants were very attractive"
ข้อเสีย: "The flight was delayed 20 minutes."
ข้อดี: "Everything was ok"
ข้อเสีย: "It left late"
ข้อดี: "The flight itself was OK."
ข้อเสีย: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
ข้อดี: "Cheap flight!"
ข้อเสีย: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
ข้อเสีย: "The speakers were too loud and the hostess can’t do anything about it."
ข้อดี: "The seat was comfortable and easy to use."
ข้อเสีย: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
ข้อเสีย: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
ข้อดี: "I booked a flight and feet combo and the whole experience was well organized"
ข้อเสีย: "No snacks but whatever"
ข้อดี: "Fast to board Economical"
ข้อเสีย: "Too cold Didn’t know about luggage charge"
ข้อเสีย: "Missed thefkight"
ข้อดี: "Attentiveness of Aircrew."
ข้อดี: "Boarding was fast and the flight was comfortable."
ข้อเสีย: "We were delayed about 15 minutes, but they didn't say anything it just happened."
ข้อดี: "The seats were nice and boarding was quick."
ข้อเสีย: "The flight was a bit delayed, but not by much."
ข้อดี: "Kind crew."
ข้อเสีย: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
ข้อเสีย: "It would be nice if they gave us a little snack."
ข้อดี: "Friendly and easy flight. Good value for money."
ข้อเสีย: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
ข้อเสีย: "Quick easy flight. On time. Good service. New plane."
ข้อดี: "Seat was fairly comfortable"
ข้อเสีย: "The leg room was really small"
ข้อเสีย: "No explanation why a long delay and change of gate at DM airport"
ข้อดี: "The plane appeared clean, and they gave us complimentary small bottles of water."
ข้อเสีย: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
ข้อเสีย: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
ข้อเสีย: "Missing an arm seat"
ข้อดี: "Nok air is a nice airline"
ข้อดี: "Super easy hassle free and nice staff :)"
ข้อดี: "On time"
ข้อเสีย: "Just serve water"
ข้อเสีย: "ดีเล 20 นาที"
ข้อดี: "Bad experience. Waste my money."
ข้อเสีย: "Staff no help me"
ข้อดี: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
ข้อเสีย: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
ข้อเสีย: "This flight was 2 hours late"
ข้อเสีย: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
ข้อดี: "Staff on plane was excellent"
ข้อเสีย: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
ข้อดี: "Everything was efficient and we'll run."
ข้อเสีย: "The airplane was not very clean."
ข้อดี: "Crew Snack"
ข้อเสีย: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
ข้อดี: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
ข้อดี: "Kind check in service and luggage allowance"
ข้อดี: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
ข้อเสีย: "No online check in."
ข้อเสีย: "Delayed 2 hours"
ข้อดี: "The flight arrived 20 earlier than scheduled."
ข้อเสีย: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
ข้อดี: "Left on time and arrived early....No frills friendly service in brand new planes."
ข้อดี: "Not much"
ข้อเสีย: "The check in, the ticket agent the service at baggage window the fact they over charge me for baggage the attitude and unwillingness to help or answer questions will never fly this airline again"
ข้อดี: "got front row seating due to being tall."
ข้อเสีย: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
ข้อดี: "It was good"
ข้อเสีย: "Nőt enough place"
ข้อเสีย: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
ข้อดี: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
ข้อเสีย: "Squeezy legroom."
ข้อดี: "On time, well organized, timely service."
ข้อเสีย: "Seats are big congested. But pushback makes up for it."
ข้อดี: "Punctual and smooth."
ข้อเสีย: "Too little leg room."
ข้อดี: "Nice equipment and price. On time."
ข้อเสีย: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
ข้อดี: "The plane didn't crash"
ข้อเสีย: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
ข้อเสีย: "Everything the worst experience I ever had and will not be flying with AirAsia again"
ข้อดี: "Boarding was quick and no issues with staff"
ข้อเสีย: "Seats are jammed together so close unless you are under 5'5" there is no room at all. Not to mention they fill the pockets with 6 huge magazines. I'm 6' tall and I got the last seat on the plane; the seat doesn't recline at all so when people in front of me reclined their seat I had even less space. I can't say I will ever fly this airline again. It's very disappointing that there is no comfort at all in a seat. My legs were cramped and I couldn't even stretch them under the seat because my knees were jammed into the seat in front of me. In two hours my legs were totally numb."
ข้อเสีย: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
ข้อเสีย: "For tall people - there isn't very much leg space, but this was OK for a short flight"
ข้อดี: "Quick boarding"
ข้อเสีย: "No water or refreshments. Had to pay extra for whatever you wanted. Including water."
ข้อเสีย: "Expensive, hot delayed, would not let us do check inn together (we were traveling 5 friends) specially my booking disnt include luggage so I had to pay extra when checkin in."
ข้อเสีย: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
ข้อดี: "We were connecting and the connecting flight was late and the CSR held the plane just for us."
ข้อเสีย: "Once on board the crew was horrible. Because of the problem, some other groups of people decided to take our seats to spread out. So I just took the seats immediately available to us that were open. The flight attendant decided to check our boarding pass to see if we were in the right seat, and of course we were not (because the other people decided to take our seats as we were the last to board). I figured this was just fine. We even paid extra for the assigned seats but for the sake of getting the flight going due to our tight connection, we took the nearest available seats. Unfortunately, a group of 6 people had to take 5 minutes to rearrange the seats because the flight attendant "insisted" we take the seats on our boarding pass. It would have been much easier if the crew would have just let us take the seats that were available instead of trying to rearrange the other group."
ข้อเสีย: "It was very expensive for check in luggage. The fees were more than our flight"
ข้อดี: "Good food warm service"
ข้อดี: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
ข้อเสีย: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
ข้อดี: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
ข้อดี: "Very attentive crew, good food, on time arrival."
ข้อเสีย: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
ข้อดี: "Seats were okay."
ข้อเสีย: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
ข้อดี: "The price was the only thing I liked about this airline"
ข้อเสีย: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
ข้อเสีย: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
ข้อดี: "Landed safely."
ข้อเสีย: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
ข้อดี: "Charged for water."
ข้อเสีย: "They charged for water"
ข้อเสีย: "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."
ข้อเสีย: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
ข้อเสีย: "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
ข้อดี: "Speedy boarding process."
ข้อเสีย: "Tried to pay for checked bags online 4 times and my payment was denied every time. Was then charged 1800 baht ($50) at ticket counter to check two medium sized bags. When I told the representative this, she only said that I needed to call customer service (no number provided) to complain. Staff on flight skipped over several rows, including mine, during beverage service. Despite being one of the priciest airlines I flew domestically within Thailand, they charged for everything. And not Thai prices. Will do everything in my power to avoid flying with Air Asia again."
ข้อดี: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
ข้อเสีย: "There was a suprise baggage fee to check in bags, 50 bucks extra that I had to pay. There was no mention of this on the website when I signed up to buy tickets. Absolutely ridiculous."
ข้อดี: "You get what you pay for"
ข้อเสีย: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
ข้อดี: "Nothing. Will never, ever, ever fly them again."
ข้อเสีย: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."
ข้อดี: "Very late flight with no explanation. Boarding was crazy. Free for all."
ข้อดี: "The flight itself was not bad."
ข้อเสีย: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
ข้อดี: "I got to the airport with my wife and when I checked our two average sized suitcases I was told it would cost an additional 6000 baht - even though I had already paid for one suitcase per ticket. The check in person was helpful but I couldn't find my proof of payment so my wife and I spent some frantic minutes pulling weight out of our bags and into our carry on finally getting the price down to 3800 baht. I've since found my proof of payment and hope that Air Asia will reimburse me but the whole exercise sucked hugely."
ข้อเสีย: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."
ข้อดี: "Friendly staff"
ข้อเสีย: "Delay and big check in lines with no priority for people whose flight was coming up soon"
ข้อดี: "Flight crew was nice"
ข้อเสีย: "Worst checked baggage policy ever. In flight they nickle and dime you like I've never seen. The spirit airlines of Asia. Honestly never flying them again"
ข้อเสีย: "When I was booking Ticket, I did not see anywhere asking or suggesting for buggage fee, but at the counter they told me that i do not buggage, so I needed to pay three times more cost. I felt really bad. I think, it is cheating and probably will not fly Air Asia again."