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the spa was closed. It was to far from the town. The staff were unhelpfull and very misserable not a smile from any of them.The beach could have been a lot cleaner.
some of the staff at the pool bar were really nice n friendly. However the front officee(reception) staff were rude and unhelpful. Shame for a nice hotel to have staff who spoil the first impression of such a lovely hotel.
it did not meet the expectation of a 5 star hotel
Liked the pool and beach side. they are fabulous. Ideal for a romantic holiday.
The hotel facilities are quite good to be honest, but has poor documentaion for information to guests. For example rooms are not provided with hotel directory, room service menu, shuttle bus timing etc. To compound it the hotel staff are not very good in english.
Nice hotel was told the room was a bungalow it was just one room. To small for a family. Location 2 km walk to nearest town, breakfast and pool were excellent staff mixture of friendly and rude a couples resort not for kids.
Clean room; large mini-bar (a small refrigerator, actually), unfilled, but that is no problem; Russian TV channel; friendly staff; close to the beach; more or less good variety of foor for breakfast; nice "a la carte" menu.
Map location is wrong here. I would have never booked this hotel, if seeing original location. It is right next to airport runway. So, you hear planes taking-off and landing nearby about 30 times per day. These are not only small turboprops, but A320 and B737 as well. You go out from reception, and airport fence is right across the road, 6 meters, not more. Indeed, that was not a big trouble for us, as we had car and spent little time in hotel, but still... Also, they could lay some "paths" on the beach
The staff is very friendly. The pool area is very pleasent and the pool bar very good. The proximity of the airport diden't bothered us at all.
+ beautiful hotel, nice building
- the location was inconvenient. - transportation was bad. - internet facilities poor. - shuttle bus too expensive and not very often. - not a 5-star hotel material as we expected.
The pool bar was very good.
The rate of the rooms was not reflected in the comfort of the rooms. They were quite basic considering. Other places we stayed in, for a LOT cheaper, were only slightly less spacious or decorated. The staff, while helpful, are not very friendly. Any small request is treated like a massive job.
Very relaxing - lovely pool area however expensive
Too close to the airport - planes taking off and landing all through the night. The spa that was advertise was not open yet!
location and service
When you stay at Hotel Imperial MED & SPA in Santorini, you'll be by the sea, within a 5-minute drive of Kamari Beach and Monolithos Beach. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
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