La City Estación

Poor reception customer service

Loved the breakfast staff - really great customer service. Good food options. But the staff were amazing.

The reception staff ( particularly the 2 young men ) were totally disinterested - in fact looked irritated by your presence. When we checked in if we hadnt already paid I would have turned around and walked out. The man behind the desk heard us come in but didnt turn around and continued to do whatever he was doing. Then he mumbled "hold on" then continued for about 5minutes to work on his papers before he looked and acknowledged our presence. It was so rude it was almost funny. This was continued each time we saw him and the other man and young woman ( she did try to smile though unlike the others ). Total contrast to the breakfast ladies. They should be on reception as the guys you have make a very poor impression for your business.