Bahia Principe Grand Coba

Property let down by rooms and inconsistent staff.

The property and grounds are really beautiful, very well maintained. The pool are pretty great and the bar staff are wonderful. The kids pool too is a nice feature. The Brazilian restaurant is really nice.

So the rooms and the service really let this place down. We requested a crib on arrival, twice in fact. They said if there is one available, they will have it in our room. On check in we where told the same thing, so obviously they didnt bother trying to arrange one before we checked in, one was provided for us the next morning. When it arrived it had no mattress, 2 folded up blankets deemed to be good enough. Also it was so small our 18 month old could climb out, rendering it useless. The rooms are dated, old fixtures and fittings. Our refrigerator was broken, the one they replaced it with lasted a day before it leaked and broke, I asked for a replacement (second last day), they never bothered. Air con was also not working, the had to replace the motor. Lamp shades had mold on all 3 of them. Reservations for the restaurants are a nightmare, we had to queue for an hour after checking in to book (recommended on tripadvisor). This hotel needs an IT upgrade stat, everything is so disconnected. Honestly, how hard is it to provide a system for guests to book restaurants themselves? Last thing you want to do after a long days travelling is queue to book a restaurant. Our first night at the buffet there was a downpour, lucky us sat under one of the spots in the roof that leaks pretty badly. Buffet food is hit and miss, somethings are nice (deserts, soups), somethings are not so nice (beef, pork, chinese dishes).