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kayak.co.th มีให้บริการในภาษาอังกฤษ Visit site in English.
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ข้อดี: Check in and receiving the car was a smooth process that made everything better.
ข้อเสีย: Everything went great with the car, from the staff, to the cleanliness; to the communication between the Alamo staff and myself was seamless, so I have no complaints.
ข้อดี: I liked the cleanliness of the car, how fast it was to pick up and drop off, and the friendliness of all staff during my transaction.
ข้อเสีย: My car didn’t feel new, no major issues but at times when I started it, it felt like it wasn’t going to be smooth ride, but it was.
ข้อดี: Best team great customer service
ข้อเสีย: Great car and great service!!
ข้อดี: Fast, easy, friendly.
ข้อเสีย: I rented it for a month and then extended for another 2 weeks and would have rented it longer if I could have gotten a better rate.
ข้อเสีย: I will not change anything
ข้อดี: Super easy drop off
ข้อเสีย: Pickup instructions clarity
ข้อดี: Staff was very friendly, helpful, the car was perfect no problem
ข้อเสีย: Everything was awesome a great experience
ข้อดี: Everything
ข้อดี: No waiting. Every smooth in and out.
ข้อเสีย: Better rates. $1000 was too much for a 2 week rental.
ข้อดี: Yes
ข้อเสีย: The only thing I will suggest was the price.
I consider very hight
ข้อดี: The staff was superb in service and supporting my needs. Great team in PR.
ข้อเสีย: Car had a smoke odor. Annoying every time I got in.
ข้อดี: Check in and receiving the car was a smooth process that made everything better.
ข้อเสีย: Everything went great with the car, from the staff, to the cleanliness; to the communication between the Alamo staff and myself was seamless, so I have no complaints.
ข้อดี: I liked the cleanliness of the car, how fast it was to pick up and drop off, and the friendliness of all staff during my transaction.
ข้อเสีย: My car didn’t feel new, no major issues but at times when I started it, it felt like it wasn’t going to be smooth ride, but it was.
ข้อดี: Best team great customer service
ข้อเสีย: Great car and great service!!
ข้อดี: Fast, easy, friendly.
ข้อเสีย: I rented it for a month and then extended for another 2 weeks and would have rented it longer if I could have gotten a better rate.
ข้อเสีย: I will not change anything
ข้อดี: Super easy drop off
ข้อเสีย: Pickup instructions clarity
ข้อดี: Staff was very friendly, helpful, the car was perfect no problem
ข้อเสีย: Everything was awesome a great experience
ข้อดี: Everything
ข้อดี: No waiting. Every smooth in and out.
ข้อเสีย: Better rates. $1000 was too much for a 2 week rental.
ข้อดี: Yes
ข้อเสีย: The only thing I will suggest was the price.
I consider very hight
ข้อดี: The staff was superb in service and supporting my needs. Great team in PR.
ข้อเสีย: Car had a smoke odor. Annoying every time I got in.
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ข้อดี: The staff was very friendly, and accommodated my group's needs. It was a great car that served our purposes perfectly.
ข้อเสีย: We were really disappointed to learn that there was a toll activation fee every single day it gets used. I think it should have been a one-time fee. Other than that, the rental was a great value.
ข้อดี: Staff
ข้อเสีย: Nothing
ข้อดี: Staff processed everything very fast. I was in and out very quickly. They gave me a beautiful rental. No complaints.
ข้อเสีย: Nothing
ข้อดี: The staff was helpful, the process was fast.
ข้อเสีย: The car was clean, but the smell was hard to tolerate (the solution used to eliminate smoking smell)
ข้อดี: BETTER THAN EVER.
ข้อเสีย: EASY ACCESS AND GOOD CUSTOMER SERVICE.
ข้อดี: Pick up and drop off easy. All wearing masks and following protocol.
ข้อดี: It was spacious
ข้อเสีย: It needs to be checked made noises when driving was scared to drive it after a while think the axle and suspension maybe broke was happy to make it to the airport safe with all the sounds and feeling like i was going to get into and accident when driving
ข้อเสีย: Excellent experience. Quick safe and very comfortable.
ข้อดี: The staff was very friendly. The drop off was quick and easy.
ข้อเสีย: I think all went very well for the first time renting a car. I would of liked more of an explanation of how paying for tolls worked.
ข้อดี: Easy to find, right at the airport. Pick up and drop off were a breeze!
ข้อเสีย: It’s double the price to get a car from right at the airport. Worth the extra money but you pay for the convenience. Also- we bought insurance through the site and were told that if something happened Enterprise didn’t honor that and we would have to go through a 3rd party.
ข้อดี: Staff very friendly
ข้อเสีย: Lower price
ข้อดี: The staff were very friendly and very helpful.
ข้อเสีย: The Jeep was overpriced with hidden charges and mechanical issues.
ข้อดี: The staff was very friendly, and accommodated my group's needs. It was a great car that served our purposes perfectly.
ข้อเสีย: We were really disappointed to learn that there was a toll activation fee every single day it gets used. I think it should have been a one-time fee. Other than that, the rental was a great value.
ข้อดี: Staff
ข้อเสีย: Nothing
ข้อดี: Staff processed everything very fast. I was in and out very quickly. They gave me a beautiful rental. No complaints.
ข้อเสีย: Nothing
ข้อดี: BETTER THAN EVER.
ข้อเสีย: EASY ACCESS AND GOOD CUSTOMER SERVICE.
ข้อดี: Pick up and drop off easy. All wearing masks and following protocol.
ข้อเสีย: Excellent experience. Quick safe and very comfortable.
ข้อดี: Easy to find, right at the airport. Pick up and drop off were a breeze!
ข้อเสีย: It’s double the price to get a car from right at the airport. Worth the extra money but you pay for the convenience. Also- we bought insurance through the site and were told that if something happened Enterprise didn’t honor that and we would have to go through a 3rd party.
ข้อดี: Staff very friendly
ข้อเสีย: Lower price
ข้อดี: The staff was helpful, the process was fast.
ข้อเสีย: The car was clean, but the smell was hard to tolerate (the solution used to eliminate smoking smell)
ข้อดี: The staff was very friendly. The drop off was quick and easy.
ข้อเสีย: I think all went very well for the first time renting a car. I would of liked more of an explanation of how paying for tolls worked.
ข้อดี: It was spacious
ข้อเสีย: It needs to be checked made noises when driving was scared to drive it after a while think the axle and suspension maybe broke was happy to make it to the airport safe with all the sounds and feeling like i was going to get into and accident when driving
ข้อดี: The staff were very friendly and very helpful.
ข้อเสีย: The Jeep was overpriced with hidden charges and mechanical issues.
Excellent service
ข้อดี: Target rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
First car rental in Puerto Rico
ข้อดี: Economy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!
ข้อเสีย: Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up.
Make sure you have a copy of your Declaration of your
insurance very expensive
ข้อเสีย: insurance very expensive
Excelente servicio
ข้อดี: Target rent un coche fue muy útil cuando nos dimos cuenta de que el seguro no se puso en marcha cuando hicimos la reserva en línea. Pudieron acomodarnos a pesar de que estábamos en otro lado de la isla. No pudimos encontrar su oficina para que nos enviaran a alguien.
Primer alquiler de coches en Puerto Rico
ข้อดี: Economy (Target) fue profesional - era un alquiler un poco aprensivo de una compañía en Puerto Rico, pero el personal de Target trabajó duro para satisfacer mis necesidades. ¡el coche era agradable, limpio y mi experiencia fue fantástica!
ข้อเสีย: Las instalaciones de alquiler no estaban en la propiedad del aeropuerto y tuve que tomar un servicio de transporte para conseguir mi coche. Las instalaciones de alquiler no estaban lejos del aeropuerto. También tuve que llamar para que me recogieran el servicio de transporte.
Asegúrese de tener una copia de su Declaración de su
Seguro muy caro
ข้อเสีย: Seguro muy caro
Excellent service
ข้อดี: Target rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
First car rental in Puerto Rico
ข้อดี: Economy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!
ข้อเสีย: Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up.
Make sure you have a copy of your Declaration of your
Excelente servicio
ข้อดี: Target rent un coche fue muy útil cuando nos dimos cuenta de que el seguro no se puso en marcha cuando hicimos la reserva en línea. Pudieron acomodarnos a pesar de que estábamos en otro lado de la isla. No pudimos encontrar su oficina para que nos enviaran a alguien.
Primer alquiler de coches en Puerto Rico
ข้อดี: Economy (Target) fue profesional - era un alquiler un poco aprensivo de una compañía en Puerto Rico, pero el personal de Target trabajó duro para satisfacer mis necesidades. ¡el coche era agradable, limpio y mi experiencia fue fantástica!
ข้อเสีย: Las instalaciones de alquiler no estaban en la propiedad del aeropuerto y tuve que tomar un servicio de transporte para conseguir mi coche. Las instalaciones de alquiler no estaban lejos del aeropuerto. También tuve que llamar para que me recogieran el servicio de transporte.
Asegúrese de tener una copia de su Declaración de su
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ข้อดี: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
ข้อเสีย: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
2 hr wait for car
ข้อดี: nothing
ข้อเสีย: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
Smooth
ข้อดี: We got there at 11am, about 1.5 hours early so we wouldn't have to add an extra day to our rental, and then I realized I completely forgot to gas up. The guy was very nice, told me where the closest gas station was, and told me he wouldn't charge me for an extra day.
ข้อดี: Agent was excellent
ข้อเสีย: Price
Our car wasn't there, agent had to get another
Long wait
Horrible car Pickup
ข้อเสีย: Had to wait for over 1 hour after finishing the contract in order to be able to get the car.
Quick and easy
ข้อดี: Easier to find than I would have thought. Employees were direct and had me on my way in no time.
ข้อเสีย: I got charged $15 for gas when I dropped it off when I had actually used about $8 worth of gas.
ข้อดี: The attention provided by the service reps.
ข้อเสีย: Had problems getting in touch with loss and found. They never answer the phone. Took me awhile to get a service (on the same day and 2 more days after rental) of rental. Call Avis Rental because I left an item in the trunk of the rental car (dropped-off in San Juan). Gave all the information related to the lose and call rental information. I addressed that I was returning back to San Juan and had a rental car with them, based on the conversation I felt that they had the information and that once I returned the item was going to be available. To my surprise the item was not available. The service rep said that he was going to inform the Supervisor, still waiting for a response from AVIS San Juan.
Under 25
ข้อดี: The customer service was quick and efficient. They fixed our issue and put our group into two cars. The cars ran well but the shock absorption was poor on the cars. This was important to us because there are so many potholes in PR. Other than that, the cars did the job for our trip.
ข้อเสีย: We had a group of 6 people and made a reservation for a mini van before travelling to Puerto Rico. The website did not do a great job informing us about the law in PR that says renters under 25 cannot drive a 7-person car.
ข้อดี: excelent service.
E Torres
Long line long wait
ข้อดี: The car was comfortable
ข้อเสีย: At the airport the wait was over an hour to see an agent. The daily rental rate was over $100 for an economy car. The inside of the front windshield was so dirty that vision during night driving was impaired. We experienced another long wait to pick up the rental at the airport. The overall experience was negative.
ข้อดี: Excelente servicio al cliente al momento de recoger auto.
ข้อเสีย: Al recoger el auto la salida no fue la mejor. Nadie disponible para dirigir la salida. Sugiero se ubiquen rótulos para mejorar este servicio. Tuve que bajarme del auto para preguntar y hasta mal me trataron. Eso estuvo muy feo y de poco agrado para un cliente que ni sabe si soy extranjero o no.
Vehicle conditions
ข้อดี: The overall service was good
ข้อเสีย: The vehicle was dirty inside the seats look like somebody change an engine inside the car and the tires were bald with barely some treds. This was AVIS SAN Juan, PR
Smooth
ข้อดี: We got there at 11am, about 1.5 hours early so we wouldn't have to add an extra day to our rental, and then I realized I completely forgot to gas up. The guy was very nice, told me where the closest gas station was, and told me he wouldn't charge me for an extra day.
Quick and easy
ข้อดี: Easier to find than I would have thought. Employees were direct and had me on my way in no time.
ข้อเสีย: I got charged $15 for gas when I dropped it off when I had actually used about $8 worth of gas.
Under 25
ข้อดี: The customer service was quick and efficient. They fixed our issue and put our group into two cars. The cars ran well but the shock absorption was poor on the cars. This was important to us because there are so many potholes in PR. Other than that, the cars did the job for our trip.
ข้อเสีย: We had a group of 6 people and made a reservation for a mini van before travelling to Puerto Rico. The website did not do a great job informing us about the law in PR that says renters under 25 cannot drive a 7-person car.
ข้อดี: excelent service.
E Torres
ข้อดี: Excelente servicio al cliente al momento de recoger auto.
ข้อเสีย: Al recoger el auto la salida no fue la mejor. Nadie disponible para dirigir la salida. Sugiero se ubiquen rótulos para mejorar este servicio. Tuve que bajarme del auto para preguntar y hasta mal me trataron. Eso estuvo muy feo y de poco agrado para un cliente que ni sabe si soy extranjero o no.
ข้อดี: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
ข้อเสีย: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
ข้อดี: Agent was excellent
ข้อเสีย: Price
Our car wasn't there, agent had to get another
Long wait
ข้อดี: The attention provided by the service reps.
ข้อเสีย: Had problems getting in touch with loss and found. They never answer the phone. Took me awhile to get a service (on the same day and 2 more days after rental) of rental. Call Avis Rental because I left an item in the trunk of the rental car (dropped-off in San Juan). Gave all the information related to the lose and call rental information. I addressed that I was returning back to San Juan and had a rental car with them, based on the conversation I felt that they had the information and that once I returned the item was going to be available. To my surprise the item was not available. The service rep said that he was going to inform the Supervisor, still waiting for a response from AVIS San Juan.
Vehicle conditions
ข้อดี: The overall service was good
ข้อเสีย: The vehicle was dirty inside the seats look like somebody change an engine inside the car and the tires were bald with barely some treds. This was AVIS SAN Juan, PR
2 hr wait for car
ข้อดี: nothing
ข้อเสีย: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
Horrible car Pickup
ข้อเสีย: Had to wait for over 1 hour after finishing the contract in order to be able to get the car.
Long line long wait
ข้อดี: The car was comfortable
ข้อเสีย: At the airport the wait was over an hour to see an agent. The daily rental rate was over $100 for an economy car. The inside of the front windshield was so dirty that vision during night driving was impaired. We experienced another long wait to pick up the rental at the airport. The overall experience was negative.
วันจันทร์ | 00:00 - 03:00 09:00 - 23:59 |
วันอังคาร | 00:00 - 03:00 09:00 - 23:59 |
วันพุธ | 00:00 - 03:00 09:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 03:00 09:00 - 23:59 |
วันศุกร์ | 00:00 - 03:00 09:00 - 23:59 |
วันเสาร์ | 00:00 - 03:00 09:00 - 23:59 |
วันอาทิตย์ | 00:00 - 03:00 09:00 - 23:59 |
ข้อเสีย: Everything was good and professional
ข้อดี: They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.
ข้อเสีย: n/a
ข้อดี: Jeep was nice
ข้อเสีย: Guy didn’t open the counter until 12 min after open and my car wasn’t even there until 25 min after the reservation started
ข้อเสีย: Nothing
ข้อเสีย: Vehicle was not completely clean.
ข้อดี: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.
ข้อเสีย: The rental office was outside the terminal and across the street, but still convenient and easy to find.
ข้อดี: Staff was great and friendly, car was clean and very well maintained. Easy pick up and drop off
ข้อเสีย: A in-car GPS would have helped a little more but thank technology for smart phone wasnt a deal breaker
Convertible rental
ข้อดี: Ad said A3 cabriolet or similar. Got a Ford Mustand convertible. Worked just fine. Easy pick up and drop off at the terminal.
ข้อเสีย: Didn’t have built in GPS in the car. Should be standard feature for the price.
Great car, atrocious, useless, rude, scaremongering staff
ข้อดี: Supplied with an awesome Jeep Renegade, in good condition. Fuel was super cheap, rental was very reasonable too, without all the (luckily optional) add ons that cost more than renting the car! Pretty clean too, and we got to collect our car 30 mins early.
ข้อเสีย: Horrible woman at check in /pick up. She started off nice but then when she realised we weren't going to pay $500 for 4 different types of insurance to cover the car, she went completely psycho on us, screaming, "my car is worth $25,000, who's going to cover the cost if it gets stolen?!" freaking us out and trying to scare us into spending x4 of what we paid to rent the car. She then tried to sell us fuel and additional driver charges, again as expensive as renting the car. No thanks lady! We took our chances and surprise surprise, we were fine! She made life so difficult and was unhelpful, mean and succeeded in worrying us about the crime levels in PR. When checking the car, we had to tell another employee to mark the obvious damaged underbelly of the Jeep which was hanging down almost touching the road. Finally, when refueling before returning the car, the fuel cap didn't open. We tried for 10 mins, watching you tube videos, checking the car manual and still couldn't get it open. Tried calling Hertz San Juan Airport and surprise surprise no one answered on 3 different extension lines, what if there was an emergency?! Useless. It was a Monday afternoon, 3pm. No excuse. We eventually pried the cap open with a credit card. Terrible.
ข้อดี: Everything
ข้อเสีย: Nothing
They didn't have any cars
ข้อดี: The representative was really apologetic and when I called kayak/hertz for a refund the processed it quickly.
ข้อเสีย: When I arrived at the airport, Hertz had no cars. I was told that I could get on a waiting list but that they wouldn't know when the cars would be returned. I rushed to another provider and found that they had an ongoing deal for situations like this so I was able to obtain a record from Hertz and rent from Thrifty at the same price. Needless to say, it was unexpected considering I had reserved a car and already paid for my reservation. And of course after traveling all day it was quite stressful, but I acted fast and was able to secure a car.
Needed to get a intermediate category to get a decent car
ข้อดี: Access to get/drop the car
ข้อเสีย: Options available were poor, quality of car, condition of car. They keep pushing you to get the insurance which is annoying.
ข้อเสีย: Everything was good and professional
ข้อดี: They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.
ข้อเสีย: n/a
ข้อเสีย: Nothing
ข้อดี: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.
ข้อเสีย: The rental office was outside the terminal and across the street, but still convenient and easy to find.
ข้อดี: Staff was great and friendly, car was clean and very well maintained. Easy pick up and drop off
ข้อเสีย: A in-car GPS would have helped a little more but thank technology for smart phone wasnt a deal breaker
Convertible rental
ข้อดี: Ad said A3 cabriolet or similar. Got a Ford Mustand convertible. Worked just fine. Easy pick up and drop off at the terminal.
ข้อเสีย: Didn’t have built in GPS in the car. Should be standard feature for the price.
ข้อดี: Everything
ข้อเสีย: Nothing
Great car, atrocious, useless, rude, scaremongering staff
ข้อดี: Supplied with an awesome Jeep Renegade, in good condition. Fuel was super cheap, rental was very reasonable too, without all the (luckily optional) add ons that cost more than renting the car! Pretty clean too, and we got to collect our car 30 mins early.
ข้อเสีย: Horrible woman at check in /pick up. She started off nice but then when she realised we weren't going to pay $500 for 4 different types of insurance to cover the car, she went completely psycho on us, screaming, "my car is worth $25,000, who's going to cover the cost if it gets stolen?!" freaking us out and trying to scare us into spending x4 of what we paid to rent the car. She then tried to sell us fuel and additional driver charges, again as expensive as renting the car. No thanks lady! We took our chances and surprise surprise, we were fine! She made life so difficult and was unhelpful, mean and succeeded in worrying us about the crime levels in PR. When checking the car, we had to tell another employee to mark the obvious damaged underbelly of the Jeep which was hanging down almost touching the road. Finally, when refueling before returning the car, the fuel cap didn't open. We tried for 10 mins, watching you tube videos, checking the car manual and still couldn't get it open. Tried calling Hertz San Juan Airport and surprise surprise no one answered on 3 different extension lines, what if there was an emergency?! Useless. It was a Monday afternoon, 3pm. No excuse. We eventually pried the cap open with a credit card. Terrible.
They didn't have any cars
ข้อดี: The representative was really apologetic and when I called kayak/hertz for a refund the processed it quickly.
ข้อเสีย: When I arrived at the airport, Hertz had no cars. I was told that I could get on a waiting list but that they wouldn't know when the cars would be returned. I rushed to another provider and found that they had an ongoing deal for situations like this so I was able to obtain a record from Hertz and rent from Thrifty at the same price. Needless to say, it was unexpected considering I had reserved a car and already paid for my reservation. And of course after traveling all day it was quite stressful, but I acted fast and was able to secure a car.
Needed to get a intermediate category to get a decent car
ข้อดี: Access to get/drop the car
ข้อเสีย: Options available were poor, quality of car, condition of car. They keep pushing you to get the insurance which is annoying.
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ข้อดี: The value was great.
ข้อเสีย: Quicker pickup from the airport would be better. Also there was more damage to the car than they had checked on the inspection sheet.
ข้อดี: Fast and easy.
ข้อเสีย: More clear guidance on additional option needs for the area.
ข้อดี: It was the worse experience I’ve ever had I only got 47 out of my 150 and they charged me an extra day and they said i was wrong as a costumer
ข้อเสีย: Everything this place was so bad
ข้อดี: The pick up and the return was very easy and rapid.
The service was absolutely excellent! Cordial staff and even offered us to bring us back to the marina where we stayed, even tho it was out of there way!
We really appreciated their service and smiles
ข้อเสีย: Could mention the extra cost of insurance before pick up but that’s all
ข้อดี: The drop off was quick and easy.
ข้อเสีย: The company could have been more upfront on all of the rental charges including insurance requirements and deposit fees to be charged upfront at the time of picking up vehicle. The communication was lacking on behalf of Ace car rental/Charlie car rental.
way better than expected
ข้อดี: easy process and super friendly people
Wouldn’t accept my insurance- scam!
ข้อเสีย: I have coverage through my car insurance for both liability and collision. Company wouldn’t let me decline- cost me an additional $200. Total scam!
Scam
ข้อดี: They sent the van for us automatically at new time when our flight was delayed 2 hours.
ข้อเสีย: It is offsite from the airport unlike all the other rental car companies. When we got to the office offsite they told us they gave our car away because our flight was delayed. They knew we were delayed though as they sent the van to pick us up at new arrival time. They then told us they did have a car but we had to pay 50% more than what we booked for in advance. We declined and went back to airport and rented from a reputable company.
ข้อดี: car was clean and very comfortable. excellent millage
ข้อดี: Open 24 hrs
ข้อเสีย: Airport pickup shuttle took over 35 min to arrive
Cheap and affordable
ข้อดี: I like that this is company is fairly competing with other rental companies. Loved their rates.
ข้อเสีย: I don’t like that is a lil bit slower than the other companies when checking in, but worth the wait. Just come planning at least an hour check in. Check out its usually faster.
Ace rental
ข้อดี: Dropping off the car was easy enough.
ข้อเสีย: The van for the shuttle to the airport is not clearly marked and there is no one to direct the way. So it took more than an hour just to get on a shuttle and the place you're waiting is full of diesel fumes, dirty, and hot. They didn't let you know that you need to bring your personal car insurance information with you. The car smellled strongly of cigarettes with a terrible chemical air freshener trying and failing to cover it up. There was no registration in the car, and no check at the start to see what damage was there. The car made a loud clicking noise the whole time we had it.
ข้อดี: The pick up and the return was very easy and rapid.
The service was absolutely excellent! Cordial staff and even offered us to bring us back to the marina where we stayed, even tho it was out of there way!
We really appreciated their service and smiles
ข้อเสีย: Could mention the extra cost of insurance before pick up but that’s all
way better than expected
ข้อดี: easy process and super friendly people
ข้อดี: car was clean and very comfortable. excellent millage
Cheap and affordable
ข้อดี: I like that this is company is fairly competing with other rental companies. Loved their rates.
ข้อเสีย: I don’t like that is a lil bit slower than the other companies when checking in, but worth the wait. Just come planning at least an hour check in. Check out its usually faster.
ข้อดี: The value was great.
ข้อเสีย: Quicker pickup from the airport would be better. Also there was more damage to the car than they had checked on the inspection sheet.
ข้อดี: Fast and easy.
ข้อเสีย: More clear guidance on additional option needs for the area.
ข้อดี: Open 24 hrs
ข้อเสีย: Airport pickup shuttle took over 35 min to arrive
ข้อดี: It was the worse experience I’ve ever had I only got 47 out of my 150 and they charged me an extra day and they said i was wrong as a costumer
ข้อเสีย: Everything this place was so bad
ข้อดี: The drop off was quick and easy.
ข้อเสีย: The company could have been more upfront on all of the rental charges including insurance requirements and deposit fees to be charged upfront at the time of picking up vehicle. The communication was lacking on behalf of Ace car rental/Charlie car rental.
Wouldn’t accept my insurance- scam!
ข้อเสีย: I have coverage through my car insurance for both liability and collision. Company wouldn’t let me decline- cost me an additional $200. Total scam!
Scam
ข้อดี: They sent the van for us automatically at new time when our flight was delayed 2 hours.
ข้อเสีย: It is offsite from the airport unlike all the other rental car companies. When we got to the office offsite they told us they gave our car away because our flight was delayed. They knew we were delayed though as they sent the van to pick us up at new arrival time. They then told us they did have a car but we had to pay 50% more than what we booked for in advance. We declined and went back to airport and rented from a reputable company.
Ace rental
ข้อดี: Dropping off the car was easy enough.
ข้อเสีย: The van for the shuttle to the airport is not clearly marked and there is no one to direct the way. So it took more than an hour just to get on a shuttle and the place you're waiting is full of diesel fumes, dirty, and hot. They didn't let you know that you need to bring your personal car insurance information with you. The car smellled strongly of cigarettes with a terrible chemical air freshener trying and failing to cover it up. There was no registration in the car, and no check at the start to see what damage was there. The car made a loud clicking noise the whole time we had it.
ข้อดี: The car worked well
ข้อเสีย: I was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
ข้อดี: Staff was very friendly. The shuttle was comfortable and all for a great price
ข้อดี: Pick up and drop off was fast and easy. You get a bill with every dollar explained.
A damaged tire was repaired in a garage and europcar payed the bill really easy.
ข้อเสีย: The workers were very nice and respectful. The person that went to get our rental got wet in the rain and gave us an umbrella.
ข้อดี: The car was dirty under the chairs but when I informed them at drop off they apologized and gave a major discount on price
ข้อดี: There was nothing to like- I scheduled my pick up for 8 pm and waited an hour with my husband and 2-year-old for them to pick us up from the airp[ort. We waited and waited, while all the other car rental buses passed us. Eventually, another bus driver told me that they closed at 8 pm.
ข้อเสีย: Why wasn't this information shared with me when I made my reservations? Fortunately, I was able to book another car company (allied) which opens 24 hours and got the same deal. I will never book Eurocar again and maybe its best to just call the car rental directly and not go through Kayak.
ข้อเสีย: The car was very scratched on the outside near the front bumper. There was also a crack on the bumber. It just looked off to me because of that.
ข้อดี: I was able to get my car and figure out rental with very little fuss.
ข้อเสีย: The waiting area/office is rather cramped and the pickup/drop off process isn’t terribly streamlined.
ข้อเสีย: Customer service on pickup was sub optimal. Lack of available staff during drop off resulted in delays.
$250 refundable deposit required for vehicle rental.
ข้อดี: Very energy efficient Yaris, good price, friendly staff.
ข้อเสีย: Eurocar needs to upgrade its computer system. We had to wait a long time both for check in and check out and it was not staff related - it was computer related. They should look for a faster way of handling this.
Great customer service
ข้อดี: The guys at the counter were helpful and friendly. There was an issue with our car (it broke down) and they delivered a new car to us quickly and without any problems. It's close proximity to the airport and the shuttle service was fast.
ข้อเสีย: The checkin and checkout was slow. I was second in line and it took over half hour to check out. They did not have the car I was guaranteed and so I ended up with a pickup truck. Kind of cool, but not what I ordered for me and my family. Then the truck broke down mid week. They replaced it quickly so that was good.
Excellent
ข้อดี: Service and car
ข้อเสีย: Nothing
ข้อดี: Staff was very friendly. The shuttle was comfortable and all for a great price
ข้อดี: Pick up and drop off was fast and easy. You get a bill with every dollar explained.
A damaged tire was repaired in a garage and europcar payed the bill really easy.
ข้อเสีย: The workers were very nice and respectful. The person that went to get our rental got wet in the rain and gave us an umbrella.
ข้อดี: The car was dirty under the chairs but when I informed them at drop off they apologized and gave a major discount on price
Great customer service
ข้อดี: The guys at the counter were helpful and friendly. There was an issue with our car (it broke down) and they delivered a new car to us quickly and without any problems. It's close proximity to the airport and the shuttle service was fast.
ข้อเสีย: The checkin and checkout was slow. I was second in line and it took over half hour to check out. They did not have the car I was guaranteed and so I ended up with a pickup truck. Kind of cool, but not what I ordered for me and my family. Then the truck broke down mid week. They replaced it quickly so that was good.
Excellent
ข้อดี: Service and car
ข้อเสีย: Nothing
ข้อดี: I was able to get my car and figure out rental with very little fuss.
ข้อเสีย: The waiting area/office is rather cramped and the pickup/drop off process isn’t terribly streamlined.
ข้อดี: Very energy efficient Yaris, good price, friendly staff.
ข้อเสีย: Eurocar needs to upgrade its computer system. We had to wait a long time both for check in and check out and it was not staff related - it was computer related. They should look for a faster way of handling this.
ข้อดี: The car worked well
ข้อเสีย: I was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
ข้อดี: There was nothing to like- I scheduled my pick up for 8 pm and waited an hour with my husband and 2-year-old for them to pick us up from the airp[ort. We waited and waited, while all the other car rental buses passed us. Eventually, another bus driver told me that they closed at 8 pm.
ข้อเสีย: Why wasn't this information shared with me when I made my reservations? Fortunately, I was able to book another car company (allied) which opens 24 hours and got the same deal. I will never book Eurocar again and maybe its best to just call the car rental directly and not go through Kayak.
ข้อเสีย: The car was very scratched on the outside near the front bumper. There was also a crack on the bumber. It just looked off to me because of that.
ข้อเสีย: Customer service on pickup was sub optimal. Lack of available staff during drop off resulted in delays.
$250 refundable deposit required for vehicle rental.
วันจันทร์ | 06:00 - 22:00 |
วันอังคาร | 06:00 - 22:00 |
วันพุธ | 06:00 - 22:00 |
วันพฤหัสบดี | 06:00 - 22:00 |
วันศุกร์ | 06:00 - 22:00 |
วันเสาร์ | 06:00 - 22:00 |
วันอาทิตย์ | 06:00 - 22:00 |
ข้อเสีย: I rented an Audi and the rental company told me they don’t even own an Audi
ข้อเสีย: We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!
ข้อดี: Yes
ข้อดี: The staff was friendly. The car was ready on time. There were no issues at pick up. I suggest the ez pass when traveling.
ข้อดี: Easy drop off.
ข้อเสีย: Had to wait more than 5 hours to have the car.
ข้อเสีย: The extra charges for the ezpass, even if you don’t purchase they will still charge you for the full value if you go through any toll
ข้อดี: Price was fantastic
ข้อเสีย: Wait time to receive the car could have been more streamlined and quicker (took about 30 min)
ข้อดี: Car was in good shape and worked well
ข้อเสีย: Car pickup was brutal!!!! Stood in line for over an hour to pick up the car
ข้อดี: Nothing, 787.253.2525 is frustrating. “Your call will be answered in one minute” after one minute “your call will be answered in two minutes”, and it goes on for 30 minutes. After that the system hangs up. I called seven days before, nothing.
ข้อเสีย: Everything. I arrived 3 hrs. before, spoke to THE manager about phone issue and to make sure my unit (15 passenger van) was ready on time. I arrived HOURS later, unit had no gas. I waited ANOTHER 1/2hour for gas. Outright, total disregard for customer service from top management to bottom
ข้อเสีย: No fue lo que me ofrecieron cancele la reserbacion mucho dinero para el carro que me queriandar
ข้อเสีย: The car was not ready upon our arrival. The front staff was very rude during check in. When the car was finally brought to us 20 minutes after our arrival, it was filthy inside and out.
ข้อดี: Staff were nice and the process was easy!
ข้อเสีย: There were some fees at check out I was not aware of before hand. It would have been nice to see the fees beforehand.
ข้อดี: Yes
ข้อดี: The staff was friendly. The car was ready on time. There were no issues at pick up. I suggest the ez pass when traveling.
ข้อเสีย: The extra charges for the ezpass, even if you don’t purchase they will still charge you for the full value if you go through any toll
ข้อดี: Price was fantastic
ข้อเสีย: Wait time to receive the car could have been more streamlined and quicker (took about 30 min)
ข้อเสีย: I rented an Audi and the rental company told me they don’t even own an Audi
ข้อเสีย: We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!
ข้อดี: Easy drop off.
ข้อเสีย: Had to wait more than 5 hours to have the car.
ข้อดี: Car was in good shape and worked well
ข้อเสีย: Car pickup was brutal!!!! Stood in line for over an hour to pick up the car
ข้อดี: Nothing, 787.253.2525 is frustrating. “Your call will be answered in one minute” after one minute “your call will be answered in two minutes”, and it goes on for 30 minutes. After that the system hangs up. I called seven days before, nothing.
ข้อเสีย: Everything. I arrived 3 hrs. before, spoke to THE manager about phone issue and to make sure my unit (15 passenger van) was ready on time. I arrived HOURS later, unit had no gas. I waited ANOTHER 1/2hour for gas. Outright, total disregard for customer service from top management to bottom
ข้อเสีย: No fue lo que me ofrecieron cancele la reserbacion mucho dinero para el carro que me queriandar
ข้อเสีย: The car was not ready upon our arrival. The front staff was very rude during check in. When the car was finally brought to us 20 minutes after our arrival, it was filthy inside and out.
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ข้อดี: Drop off easy
ข้อเสีย: The pick up, the inspection of the vehicle the rate
ข้อดี: No
ข้อเสีย: Yes
ข้อดี: Yes
ข้อดี: Quick, friendly
ข้อดี: The staff was friendly. Pick-up and drop-off was pretty much a breeze. The car was inexpensive and everything we needed for a day trip to El Yunque.
ข้อดี: The upgrade for a better car
ข้อเสีย: thet charge me extra for gas even that when we check out the gas wasn't; full and the lady make the correction. Still they charge me for 3 extra gallon at the return
.
ข้อดี: I like that Budget is on the airport property.
It is worth paying a higher rental price for the convenience.
I do know that Budget pays a much higher rent on the airport property as opposed to further away.
ข้อเสีย: The buttons on the key did not work.
I put a new battery in and it worked.
You could check these as a part of your regular servicing.
ข้อเสีย: I made a reservation & expected to arrive and begin the process. When I arrived there were no cars made available, the gentleman working, instead of notifying us that there were no cars did not tell us anything & made us wait up to an hour in line just to inform us that they were no vehicles anymore.
Long line at pickup.
ข้อดี: Good car.
ข้อเสีย: Long line at pickup and confusing signs at drop off. Interior lighting would not dim. 30 minuets wait to pick up.
ข้อดี: Pick up and return was so easy and quick!
Fuel Option - Deceptive at best -
ข้อดี: Car was OK
ข้อเสีย: The usual fuel options are spelled out on the wall of the rental counter. I wanted the standard fuel option - return full, or pay ~$10 per gallon if not full. The agent would not let me select this option - insisting that I select the Prepay Full Tank option ($55), and that I would not be charged if I returned the car full. He handed me a contract to which had no indication of the option to return full and not be charged. He insisted the $55 charge was "only an estimate" and that I would not be charged. I refused to sign, and he produced a stamper and stamped in red "Prepaid Fuel Reversal 100% If Returned Completely Full" on the contract. With that, I signed the contract and enjoyed my rental. Upon return, the agent was surprised that I filled the tank, and indicated I had been charged the $55. I notified him of the agreement, and produced the contract with the red stamp. The agent told me I had to return to another agent to process the fuel refund. This extra step upon return was not what I was promised (I would not be charged, "only an estimate"), and not what I wanted. The San Juan, PR airport location is not allowing renters to receive the published fuel option of their choice. Had I returned the car a couple of gallons short, I would have had no recourse but to pay the $55.
ข้อดี: Clean car.
ข้อเสีย: The fact that they charge daily for the use of toll roads (like 3.95 per day) plus the toll prices. The wait on the line to get the vehicle was ridiculous.
ข้อดี: Yes
ข้อดี: Quick, friendly
ข้อดี: The staff was friendly. Pick-up and drop-off was pretty much a breeze. The car was inexpensive and everything we needed for a day trip to El Yunque.
.
ข้อดี: I like that Budget is on the airport property.
It is worth paying a higher rental price for the convenience.
I do know that Budget pays a much higher rent on the airport property as opposed to further away.
ข้อเสีย: The buttons on the key did not work.
I put a new battery in and it worked.
You could check these as a part of your regular servicing.
Long line at pickup.
ข้อดี: Good car.
ข้อเสีย: Long line at pickup and confusing signs at drop off. Interior lighting would not dim. 30 minuets wait to pick up.
ข้อดี: Pick up and return was so easy and quick!
ข้อดี: Drop off easy
ข้อเสีย: The pick up, the inspection of the vehicle the rate
ข้อดี: No
ข้อเสีย: Yes
ข้อดี: The upgrade for a better car
ข้อเสีย: thet charge me extra for gas even that when we check out the gas wasn't; full and the lady make the correction. Still they charge me for 3 extra gallon at the return
ข้อเสีย: I made a reservation & expected to arrive and begin the process. When I arrived there were no cars made available, the gentleman working, instead of notifying us that there were no cars did not tell us anything & made us wait up to an hour in line just to inform us that they were no vehicles anymore.
Fuel Option - Deceptive at best -
ข้อดี: Car was OK
ข้อเสีย: The usual fuel options are spelled out on the wall of the rental counter. I wanted the standard fuel option - return full, or pay ~$10 per gallon if not full. The agent would not let me select this option - insisting that I select the Prepay Full Tank option ($55), and that I would not be charged if I returned the car full. He handed me a contract to which had no indication of the option to return full and not be charged. He insisted the $55 charge was "only an estimate" and that I would not be charged. I refused to sign, and he produced a stamper and stamped in red "Prepaid Fuel Reversal 100% If Returned Completely Full" on the contract. With that, I signed the contract and enjoyed my rental. Upon return, the agent was surprised that I filled the tank, and indicated I had been charged the $55. I notified him of the agreement, and produced the contract with the red stamp. The agent told me I had to return to another agent to process the fuel refund. This extra step upon return was not what I was promised (I would not be charged, "only an estimate"), and not what I wanted. The San Juan, PR airport location is not allowing renters to receive the published fuel option of their choice. Had I returned the car a couple of gallons short, I would have had no recourse but to pay the $55.
วันจันทร์ | 05:00 - 23:00 |
วันอังคาร | 05:00 - 23:00 |
วันพุธ | 05:00 - 23:00 |
วันพฤหัสบดี | 05:00 - 23:00 |
วันศุกร์ | 05:00 - 23:00 |
วันเสาร์ | 05:00 - 23:00 |
วันอาทิตย์ | 05:00 - 23:00 |
ข้อเสีย: No explicaron bien del seguro que cubría me cobraron 500 dólares por un supuesto guayazo debajo del guarda fango..
ข้อดี: Price
ข้อเสีย: Had to get a $15 cab ride because their shuttle operation. Was not in service.
I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
ข้อดี: The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.
ข้อเสีย: The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.
ข้อเสีย: We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!
ข้อดี: Price
ข้อเสีย: The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.
ข้อเสีย: Nothing....all was great. They were helpful , pollite , efficiant , clear ...... all personnel were great
ข้อดี: The vehicle was exactly what we were told we were going to get. Enough room for our family.
ข้อเสีย: Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.
ข้อเสีย: They charged a totally different price than agreed upon online when we got there.
ข้อดี: Drop off process was easy and they were flexible worth which sedan I drove off with.
ข้อเสีย: Pick up process was a nightmare, waited almost 3 hours. And felt swindled to purchase unlimited tolls for an extra $75 when I maybe went through $15 worth.
ข้อดี: We were nervous from reading many bad reviews yet we had no problem whatsoever. Very good experience.
ข้อดี: drop off was easy
ข้อเสีย: The service during car pick-up was terrible. The staff wasn't that friendly and ignore me.
ข้อเสีย: Las facilidades no tienen estacionamiento .Me alquilaron un carro con un retrovisor roto, me lo llevé así pero luego me percaté que la visibilidad era pobre ,aum Ed ntsndo el riesgo de accidente. Estuve un incidente que me hizo pensar la forma de evaluar los carros , mi hija condujo mi carro personal ,al no tener estacionamiento lo hi X o al frente que ademad esta la carretera en malas condiciones.Mi hija al dar reversa tocó el bumper lateral de un carro de alquiler ,y el empleado a cargo la culpo de un rayazo que visiblemente era ilógico que fue causado por el toque ya que mi carro es rojo y el rayazo era blanco ,no había abolladuras ni nada ,pero el empleado insistía que fue mi hija.Esperamos la policía aprox.2 horas,el agente evaluo y refirió que no había daño y que por la posición de los carro no había sido mi hija, el policía retiró con los dedos la pintura Blanca del vehículo del local y se lo señaló al empleado,gerente y supervisor.Asi que cuidado pues no me habían anotado el cristal roto
No se cual era el propósito.
ข้อเสีย: No explicaron bien del seguro que cubría me cobraron 500 dólares por un supuesto guayazo debajo del guarda fango..
ข้อดี: Price
ข้อเสีย: Had to get a $15 cab ride because their shuttle operation. Was not in service.
I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
ข้อดี: The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.
ข้อเสีย: The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.
ข้อเสีย: We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!
ข้อดี: Price
ข้อเสีย: The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.
ข้อดี: The vehicle was exactly what we were told we were going to get. Enough room for our family.
ข้อเสีย: Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.
ข้อเสีย: They charged a totally different price than agreed upon online when we got there.
ข้อดี: drop off was easy
ข้อเสีย: The service during car pick-up was terrible. The staff wasn't that friendly and ignore me.
ข้อเสีย: Las facilidades no tienen estacionamiento .Me alquilaron un carro con un retrovisor roto, me lo llevé así pero luego me percaté que la visibilidad era pobre ,aum Ed ntsndo el riesgo de accidente. Estuve un incidente que me hizo pensar la forma de evaluar los carros , mi hija condujo mi carro personal ,al no tener estacionamiento lo hi X o al frente que ademad esta la carretera en malas condiciones.Mi hija al dar reversa tocó el bumper lateral de un carro de alquiler ,y el empleado a cargo la culpo de un rayazo que visiblemente era ilógico que fue causado por el toque ya que mi carro es rojo y el rayazo era blanco ,no había abolladuras ni nada ,pero el empleado insistía que fue mi hija.Esperamos la policía aprox.2 horas,el agente evaluo y refirió que no había daño y que por la posición de los carro no había sido mi hija, el policía retiró con los dedos la pintura Blanca del vehículo del local y se lo señaló al empleado,gerente y supervisor.Asi que cuidado pues no me habían anotado el cristal roto
No se cual era el propósito.
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ข้อเสีย: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection
ข้อดี: The initial price point was good. The driver who picked us up from the airport was very friendly and funny.
ข้อเสีย: The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.
ข้อดี: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.
ข้อเสีย: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight
Great rental
ข้อดี: Nice shuttle ride from airport to rental place. Got a nice car for a free upgrade. No hassle return!
ข้อเสีย: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were:
Car Rental: $ 88.00
Taxes & Fees $ 33.00
Total: $121.00
When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows:
Car Rental: $ 88.00
Taxes & Fees $ 95.06
Total: $183.06
This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price.
When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car.
When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me.
By now it’s 2:30 am and we were really tired and had no other choice but to accept the car
I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location
ข้อดี: Everything
ข้อเสีย: None
Excellent
ข้อดี: Great service should be 5star all categories
ข้อดี: When I got of customer service
ข้อเสีย: The waiting to get the car. Customer service to slow
ข้อเสีย: The cancel the reservation i two hours
Deceptive practices
ข้อดี: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.
ข้อเสีย: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.
Stay away!
ข้อดี: Nothing!!’nn
ข้อเสีย: Rude staff.
Forced upsales and unexpected upcharges.
Poorly maintained and cleaned cars.
Worst experience
ข้อดี: Upgrade to larger vehicle
ข้อเสีย: Everything else
ข้อดี: The initial price point was good. The driver who picked us up from the airport was very friendly and funny.
ข้อเสีย: The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.
Excellent
ข้อดี: Great service should be 5star all categories
ข้อเสีย: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection
ข้อดี: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.
ข้อเสีย: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight
ข้อเสีย: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were:
Car Rental: $ 88.00
Taxes & Fees $ 33.00
Total: $121.00
When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows:
Car Rental: $ 88.00
Taxes & Fees $ 95.06
Total: $183.06
This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price.
When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car.
When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me.
By now it’s 2:30 am and we were really tired and had no other choice but to accept the car
I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location
ข้อดี: When I got of customer service
ข้อเสีย: The waiting to get the car. Customer service to slow
ข้อเสีย: The cancel the reservation i two hours
Deceptive practices
ข้อดี: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.
ข้อเสีย: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.
Stay away!
ข้อดี: Nothing!!’nn
ข้อเสีย: Rude staff.
Forced upsales and unexpected upcharges.
Poorly maintained and cleaned cars.
Worst experience
ข้อดี: Upgrade to larger vehicle
ข้อเสีย: Everything else
วันจันทร์ | 07:00 - 23:00 |
วันอังคาร | 07:00 - 23:00 |
วันพุธ | 07:00 - 23:00 |
วันพฤหัสบดี | 07:00 - 23:00 |
วันศุกร์ | 07:00 - 23:00 |
วันเสาร์ | 07:00 - 23:00 |
วันอาทิตย์ | 07:00 - 23:00 |
ข้อดี: Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rude
ข้อเสีย: Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
ข้อดี: Nothing
ข้อเสีย: Will never go there again
ข้อดี: Nothing. Don’t come here.
ข้อเสีย: The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
ข้อเสีย: Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
ข้อดี: Not really
ข้อเสีย: The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off.
Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
ข้อเสีย: Abrupt counter help. Slow and somewhat chaotic process for pick up.
ข้อดี: Easy to return if you drop off early in the morning (around/before 8 am).
ข้อเสีย: Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
ข้อดี: Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
ข้อเสีย: They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
ข้อดี: Nothing
ข้อเสีย: The price was 3 times more than posted in kayak
ข้อดี: The gentleman that assisted me was friendly and tried but their systems and process needs SO MUCH tweaking that they put their team members in a failing situation.
ข้อเสีย: Management needs to increase staff and work on their fast checkout and drop off process and tools. I don't typically do surveys or leave comments but I felt the company was so bad I had to. This really is meant to ALLIED Rental Car Management (handling EZ Rental Car), you are putting your team members in a bad spot. Work on your process and training and they will do well by your customers and you. It's on you!
ข้อดี: Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rude
ข้อเสีย: Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
ข้อดี: Nothing
ข้อเสีย: Will never go there again
ข้อดี: Nothing. Don’t come here.
ข้อเสีย: The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
ข้อเสีย: Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
ข้อดี: Not really
ข้อเสีย: The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off.
Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
ข้อเสีย: Abrupt counter help. Slow and somewhat chaotic process for pick up.
ข้อดี: Easy to return if you drop off early in the morning (around/before 8 am).
ข้อเสีย: Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
ข้อดี: Nothing
ข้อเสีย: The price was 3 times more than posted in kayak
ข้อดี: The gentleman that assisted me was friendly and tried but their systems and process needs SO MUCH tweaking that they put their team members in a failing situation.
ข้อเสีย: Management needs to increase staff and work on their fast checkout and drop off process and tools. I don't typically do surveys or leave comments but I felt the company was so bad I had to. This really is meant to ALLIED Rental Car Management (handling EZ Rental Car), you are putting your team members in a bad spot. Work on your process and training and they will do well by your customers and you. It's on you!
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ข้อดี: Terrible experience
ข้อเสีย: Waited hour and a half for shuttle at the airport, all other companies had multiple shuttles driving back and forth for clients. Got to the place and found out that from a supposedly 135.00 went up to 500.00 with all the no other option add ups. By the way State Farm Full Cover insurance is not accepted
ข้อดี: Car was clean!
ข้อเสีย: The front desk could of not lied and told me one thing and then charge me for it at the end! I am very disappointed and will be leaving a review and telling people to use Charlie rentals because there honest and not snakes like next car rental company!
ข้อดี: Nothing
ข้อเสีย: They made me buy car insurance when I told them I have insurance through my car policy and credit card. They told me otherwise I could not rent a car.
ข้อเสีย: Hidden fees on car rental that were not discussed or mentioned until checkout.
ข้อเสีย: Rate was more than $100 more than quoted price from Kayak and company refused to explain or alter rate
ข้อเสีย: deberian informar en la pagina de reserva todos los costos adicionales del alquiler.
ข้อดี: Not much
ข้อเสีย: Quoted price $40 turned out to be $110. It is a rip off. Cars are old and clunkers.
ข้อดี: That they had my reservation for a car.
ข้อเสีย: The line to be served by a customer representative was really slow. There was only one associate and it was taking about 15 minutes per customer. I waited almost an hour in line, only to be told we have your reservation but no midsized cars. Instead of being given an upgrade of car, I was told to go next door to Allied car rental and they would honor my rental and rate because they had midsize cars. Again I waited 45! minutes in their line to be assigned a car., however they did not have any docs from NextCar pertaining to the reciprocality agreement. This rental experience was a total disaster in my opinion.
ข้อดี: Saludos! Solamente me gusto el carro, lo demás fue un desastre,45 minutos para recoger el carro, solo una chica tratando de resolver todo. Ella no tiene la culpa, muy mala la experiencia.
ข้อเสีย: Las demás personas estaban muy molestas hasta querían, discutir con la chica del counter.
ข้อดี: They were terrible. Everything was terrible. Including the long long long wait time both pick up AND return the car.
ข้อเสีย: Everything could have been better. It took us 2 hours at the location in SJU to obtain our vehicle. We were late to pick up the car and they had already ‘gave it away’. Plus they charged a daily insurance if your personal vehicle is not 2014 or newer. I could not find this mentioned in the website. I did find out via their website that as long as you show a return flight confirmation you did not have to purchase the insurance. Such a terrible and equally bizarre experience. We will never. Ever. Use next car again. Our 250 rental reservation turned into 650!
ข้อเสีย: 2 hours after my reservation I was able to drive off the lot (due to understaffing and lack of preparedness). The tire pressure light was on and they took longer to get the light to turn off. It ended up being a slow leak in the tire that went flat while I was two hours away. Roadside assistance came, and instead or patching/replacing the tire, they installed the temporary tire (donut). The drive back became three hours through the mountains because I had to be very careful with the little tire. It was not safe on roads with many potholes. They knew where I was when I had the flat, and they still chose to install a temporary. I will not be renting with this company again. I told the manager upon return that this was unacceptable, and I was given a $50 discount off an already inflated price with all of the added fees. (The price you booked for will not end up being what you pay).
ข้อดี: Easy drop off
ข้อเสีย: Customer service, when you call they never pick up. Price advertised, they said $79. I got charged $417, when I claim why they explain the process, something that could have been explain online also.
ข้อดี: Terrible experience
ข้อเสีย: Waited hour and a half for shuttle at the airport, all other companies had multiple shuttles driving back and forth for clients. Got to the place and found out that from a supposedly 135.00 went up to 500.00 with all the no other option add ups. By the way State Farm Full Cover insurance is not accepted
ข้อดี: Car was clean!
ข้อเสีย: The front desk could of not lied and told me one thing and then charge me for it at the end! I am very disappointed and will be leaving a review and telling people to use Charlie rentals because there honest and not snakes like next car rental company!
ข้อดี: Nothing
ข้อเสีย: They made me buy car insurance when I told them I have insurance through my car policy and credit card. They told me otherwise I could not rent a car.
ข้อเสีย: Rate was more than $100 more than quoted price from Kayak and company refused to explain or alter rate
ข้อดี: Not much
ข้อเสีย: Quoted price $40 turned out to be $110. It is a rip off. Cars are old and clunkers.
ข้อดี: That they had my reservation for a car.
ข้อเสีย: The line to be served by a customer representative was really slow. There was only one associate and it was taking about 15 minutes per customer. I waited almost an hour in line, only to be told we have your reservation but no midsized cars. Instead of being given an upgrade of car, I was told to go next door to Allied car rental and they would honor my rental and rate because they had midsize cars. Again I waited 45! minutes in their line to be assigned a car., however they did not have any docs from NextCar pertaining to the reciprocality agreement. This rental experience was a total disaster in my opinion.
ข้อดี: Saludos! Solamente me gusto el carro, lo demás fue un desastre,45 minutos para recoger el carro, solo una chica tratando de resolver todo. Ella no tiene la culpa, muy mala la experiencia.
ข้อเสีย: Las demás personas estaban muy molestas hasta querían, discutir con la chica del counter.
ข้อดี: They were terrible. Everything was terrible. Including the long long long wait time both pick up AND return the car.
ข้อเสีย: Everything could have been better. It took us 2 hours at the location in SJU to obtain our vehicle. We were late to pick up the car and they had already ‘gave it away’. Plus they charged a daily insurance if your personal vehicle is not 2014 or newer. I could not find this mentioned in the website. I did find out via their website that as long as you show a return flight confirmation you did not have to purchase the insurance. Such a terrible and equally bizarre experience. We will never. Ever. Use next car again. Our 250 rental reservation turned into 650!
ข้อเสีย: 2 hours after my reservation I was able to drive off the lot (due to understaffing and lack of preparedness). The tire pressure light was on and they took longer to get the light to turn off. It ended up being a slow leak in the tire that went flat while I was two hours away. Roadside assistance came, and instead or patching/replacing the tire, they installed the temporary tire (donut). The drive back became three hours through the mountains because I had to be very careful with the little tire. It was not safe on roads with many potholes. They knew where I was when I had the flat, and they still chose to install a temporary. I will not be renting with this company again. I told the manager upon return that this was unacceptable, and I was given a $50 discount off an already inflated price with all of the added fees. (The price you booked for will not end up being what you pay).
ข้อดี: Easy drop off
ข้อเสีย: Customer service, when you call they never pick up. Price advertised, they said $79. I got charged $417, when I claim why they explain the process, something that could have been explain online also.
วันจันทร์ | 05:00 - 22:00 |
วันอังคาร | 05:00 - 22:00 |
วันพุธ | 05:00 - 22:00 |
วันพฤหัสบดี | 05:00 - 22:00 |
วันศุกร์ | 05:00 - 22:00 |
วันเสาร์ | 05:00 - 22:00 |
วันอาทิตย์ | 05:00 - 22:00 |
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
วันจันทร์ | 00:00 - 23:59 |
วันอังคาร | 00:00 - 23:59 |
วันพุธ | 00:00 - 23:59 |
วันพฤหัสบดี | 00:00 - 23:59 |
วันศุกร์ | 00:00 - 23:59 |
วันเสาร์ | 00:00 - 23:59 |
วันอาทิตย์ | 00:00 - 23:59 |
ตามคะแนนและรีวิวจากผู้ใช้จริงบน KAYAK บริษัทรถเช่าที่ดีที่สุดใน สนามบิน ซานฮวน Luis Munoz Marin Intl คือ Alamo (9.3, 223 รีวิว), Enterprise (9.2, 61 รีวิว) และ Hertz (7.8, 51 รีวิว)
บริษัทรถเช่าที่ให้บริการรถรับส่งหรือบริการรับรถจาก สนามบิน ซานฮวน Luis Munoz Marin Intl ไปยังสถานที่ตั้งนอกสนามบินคือ Advantage, Alamo, Avis, Budget, Dollar, Economy Rent a Car, Enterprise, Europcar, Hertz และ National