พรอวิเดนเซียลิส รีสอร์ท

ข้อเสีย: I think they should enforce the adults only area rules more strictly.

ข้อเสีย: Only 1 restaurant was open for dinner in the low season, but other options were available nearby/at sister properties. No room service and mosquitos were pretty bad due to rain the week prior, but take out was available from the restaurant and there were no mosquitos on our 3rd floor balcony. Wish they had an airport shuttle, but Ramona at the front desk was extremely helpful.

ข้อเสีย: Very little beachfront. Food took a while at Fire and Ice.

ข้อเสีย: Notihing

ข้อเสีย: Snorkel is far better at Cozumel. At least where they took us. Beach and pool service not great if you are wanting to drink a lot. Plenty if chairs. Umbrellas. Chk your bill one girl at the restaraunt tried to dbl. chrg us. I had a feeling as there was a mess up and they fixed it without probl. The guys were better and more friendly than the women.

ข้อเสีย: This was my wife and I first trip to Turks & Caicos. We will return because the beaches are beautiful but we will choose another resort. The day we arrived it was 4:30pm, local time, and we had made reservations for an Ocean View Suite. The room that was given to us at first was not an Ocean View it was a Garden View. Then the front desk told us they would put us in another room but it would not be ready for a while. When I asked how long, they could not give me any idea on the time frame. So, we had a late lunch at Hemingway’s the resort restaurant. The food okay but their service was horrible. A hour and a half had past and we went back to the front desk to check and see if our room was ready. The front desk could not provide me any answers. The front desk staff was extremely unorganized. The staff had misplaced our paperwork for the room in the hour and a half that we were having lunch and waiting for our room. After 30 minutes of two front desk staff members frantically working to check in additional guest and find our paperwork we finally head to the room. Atthis point it approximately 3 and half hours later. Prior to leaving the front desk my wife ask “does the building have an elevator?” The staff tells us “yes”. Once we arrived at the building where our room is located we learned from the bell man that the elevator is out of order. My wife is still recovering from a broken knee cap and our room is on the 3rd floor. The bell man told us the elevator was supposed to repaired the following day. Well it was not and I had go and speak to the manager the following morning. The manager went to speak to the maintenance team. Here is where the story hits a all time shocker for me!! When the manager returns she walks two feet in front of me and straight into her office and closes the door. She never acknowledged me. The front desk staff went into her office and asked the details. When the front desk clerk returned I was told it would be repaired on Saturday, it is Wednesday morning. Then I am offered another room (this our 3rd room in three days). I take it because it is on the ground floor but no ocean view. This one is a garden view. Then my wife is stuck in the half bathroom because the door handle is broke. She was in there for 10 minutes plus. I mentioned this to management and asked for the difference returned to my card due to the inconvenience and the non-ocean view, that we paid to have. Later that day after housekeeping cleaned our room I found a gift certificate for breakfast for 2 at the resort restaurant. This was an insult. I will end on this the evening staff at the restaurant and the front desk was much friendlier than the day. The bell man we had was awesome as well. It is a shame, this place could be great. The beach is amazing. The Resort needs some attention and the some of the staff needs learn hospitality skills.

ข้อเสีย: There were a lot of cockaroches in the hotel room ! And you can hear people from the room next to you very clearly

ข้อเสีย: The resort was fantastic. We loved picking staff for local places to go. TCI, in general, food is expensive (alas we still saved baucoup $$ on this resort). Saw some nasty American tourists. Don't be like them. You're on vacay. Relax for God's sakes.

ข้อเสีย: If I mentioned anything, it would only be picky. Nothing to not like.

ข้อเสีย: Studio room was smaller than expected for the money Needed more entertainment for the evenings on property Taxi service was expensive- charged by the person

ข้อเสีย: Worst service, we paid extra for beachfront room and was not given, went to front desk spoke to Jennifer answer given was they are sold out, she has no customer service skill and absolutely rude. They did not solve our issues and room smells like sewage spoke to Ramona about smell she said she will take care of it but when we got to room in the evening nothing was done. There were few staff members who went above and beyond. Same food served everyday, which is disappointing for all inclusive. Will not stay there again. Turks and Caicos Islands is absolutely gorgeous, will go there agin but will stay at different hotel.

ข้อเสีย: Too many people valentines weekend and too many children. We had to leave on Wednesday and noticed all the familys and children left too and we might have enjoyed more adult time and not as many umbrellas on the beach after Wednesday if we had been able to stay the whole week.

ข้อเสีย: The on-site restaurant had a limited breakfast menu, but the wait staff was friendly.

ข้อเสีย: The pool bar bites are pricey, all the food on the island is pricey. Recommend a quick trip to the grocery store to grab some snacks to store in your room.